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576 Reviews of Toyota Knoxville - Service Center
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October 26, 2014
60K service and purchase set of tires I take my truck back to Toyota Knoxville every service. Always treated and served professionally by the service department. Thanks Jon and Robbyn as a I take my truck back to Toyota Knoxville every service. Always treated and served professionally by the service department. Thanks Jon and Robbyn as always. More
by robert.long.75248
Employees Worked With
Jon Mertz and Robbyn
Helpful October 22, 2014
Excellent service I had an excellent experience here! I had seen bad reviews so wasn't expecting much. It was very organized, clean and superior customer service. I we I had an excellent experience here! I had seen bad reviews so wasn't expecting much. It was very organized, clean and superior customer service. I went in for a 10,000 mile basic service and first was greeted and directed exactly where to go. Then Daniel was very friendly and respectful. Waiting area was nice with fresh coffee and other refreshments for sale. Free wifi and a place to charge my phone! Clean restrooms! More
by Junkanoo
Employees Worked With
Daniel Little
October 23, 2013
Toyota of Knoxville was my choice for a major car repair following an accident. They repeatedly change the estimated date of completion and returned the car with only a portion of the repairs done. When I following an accident. They repeatedly change the estimated date of completion and returned the car with only a portion of the repairs done. When I returned to request they complete the repairs, I was told there was nothing wrong with the car because they could not find any error codes. However, approximately half of my concerns would not have caused error codes, such as the door not being attached properly. They did fix the door after I became angry, but did not make any other changes to the vehicle. It is having problems with the brakes, acceleration, tire pressure, etc, and I purchased it brand new at the end of the 2012 season! More
by Lindzwihaph
Employees Worked With
Tim Tracy, Ernie
December 28, 2012
They installed a defective headlight switch on my car & refused to fix it . I had to drive with my brights lights on much to the discomfort of the other cars on the road. & refused to fix it . I had to drive with my brights lights on much to the discomfort of the other cars on the road. More
by dantheman11.08.1944
Employees Worked With
I tried to forget
October 28, 2012
It is a pleasure to deal with John Mertz. I know that my concerns will be dealt with in a very professional manner. We have purchased 11 Toyotas and had them all serviced at your dealership. We have never h concerns will be dealt with in a very professional manner. We have purchased 11 Toyotas and had them all serviced at your dealership. We have never had a complaint about your service. More
by Rena75
Employees Worked With
John Mertz
December 13, 2011
Purchased an FJ from them earlier this year - have had to replace the windshield 3 times - 2 times with suspect flaws in the glass, as there was no history of trauma, and the cracks occured in the exact same replace the windshield 3 times - 2 times with suspect flaws in the glass, as there was no history of trauma, and the cracks occured in the exact same place. Only solution offered was to purchase a new vehicle in case there was a defect in our vehicle. So, pay twice for the same vehicle, with no guarantee that the windshield issues won't continue? No thanks. Trying to find a Honda element now. More
by elkhoundlover
Employees Worked With
John
