Toyota Marin

This complaint is regarding my recent used vehicle purchase from Toyota Marin and the subsequent refusal of your dealership to take responsibility. • On 7/16/2026, I purchased a used 2020 Ford F-150 purchase from Toyota Marin and the subsequent refusal of your dealership to take responsibility. • On 7/16/2026, I purchased a used 2020 Ford F-150 from this dealership. Only one month later, on 08/20/2026, the vehicle broke down due to a major transmission issue. • While I understand that used vehicles are often sold "as-is," a major mechanical failure within 30 days strongly indicates that the vehicle may have suffered from pre-existing, undisclosed defects at the time of sale. As a reputable dealership, Toyota Marin has an obligation to ensure the vehicles it puts on the road are merchantable and safe. Selling a vehicle that becomes completely inoperable after just four weeks is unacceptable. • In addition, Toyota Marin's service team failed to identify the transmission failure and other components requiring repair during the vehicle's inspection and diagnostic process. These issues should have been detected before the vehicle was sold, particularly given that the transmission failed only one month after purchase. The failure to properly inspect and diagnose the vehicle directly contributed to the unexpected repair expenses, loss of use, and hardship I have experienced. • Although I purchased a warranty insurance policy that covered the transmission repair, I was still required to pay $2,100 out of pocket for other necessary services related to the vehicle's condition. Further, I was without my vehicle for 32 days. Toyota provided reimbursement for only five days of rental vehicles, leaving me responsible for the remaining transportation costs and the significant inconvenience caused by the extended repair period. Following my initial complaints, the only offer of reimbursement I received was for three oil changes, which is entirely inadequate compensation for the significant financial burden, lost time, and stress I have endured due to these circumstances More

I worked with Pedro after dealing with Kundle who was very rude but Pedro is way better! He was using appropriate language telling me every detail of the car treating me very well and actually helped alo very rude but Pedro is way better! He was using appropriate language telling me every detail of the car treating me very well and actually helped alot and I also recommend Pedro if you ever need a vehicle from this dealership but Pedro was very nice helped me alot made it very quick after I had problems with Kundle but I accidentally misplaced his name in the feedback in my emails which I wrote a complaint and I replaced Kundle with Pedro and you guys apparently deducted his pay so very sorry Pedro and I wish this gets changed please and thank you! More

Spoke with BC at Toyota Marin looking for a new vehicle off the truck. He sent me an invoice with a "Other F&I products" charging $1,295. I inquired about the charge and he said it was for a StarGard acces off the truck. He sent me an invoice with a "Other F&I products" charging $1,295. I inquired about the charge and he said it was for a StarGard accessory that is installed on all new and used vehicles. I declined the accessory and asked for a price without it. A new vehicle straight off the truck could have accessories installed or not. BC claimed he could "waive" the cost of the StarGard if I purchased a service plan. I again declined any optional accessories, additional services or plans, and was denied any further options to purchase the vehicle. Optional accessories are just that and should fall on the customer to decide to purchase or not. Do not force potential customers to purchase accessories, or service plans, that people do not want. It is unfortunate that we could not have come to some understanding and will definitely not consider this dealership in the future. More

Had a great buying experience with Daryl . Even in the pouring rain he made sure to secure my new plates on safely . Thanks ! Even in the pouring rain he made sure to secure my new plates on safely . Thanks ! More

We have been customers of Toyota Marin for car leases, servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another servicing, and purchasing since moving to this area in 2017. We keep returning because we’ve always had a good experience. We recently leased another car from them and worked with Sergio Morales on making our selection and putting the package together. Sergio was excellent: Knowledgable, helpful, and straightforward. More

Utterly unscrupulous when it comes to used car sales. They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter They will take advantage of you in every way possible. Also raised the price from the advertised price which is ILLEGAL. They don't respond no matter who I called and how many times. Unethical, greedy, manipulative. And I no longer trust their service department which I always used to use. Stay away! A lot of people on my local Nextdoor have had similar experiences. More

The salesman was very unprofessional and rude. He used abusive language on voicemail. I would not recommend this dealership. It is not worth your time and effort. There are better dealerships and He used abusive language on voicemail. I would not recommend this dealership. It is not worth your time and effort. There are better dealerships and better people elsewhere. Though the manager apologized later, I never had such a bad experience elsewhere. More

Keith was very patient with me and help me with everything that I needed! I very recommend Toyota Marin for your new car. everything that I needed! I very recommend Toyota Marin for your new car. More

Keith has been amazing helping me from buying the car too everything I have faced since buying it. He not like other car salespeople I have dealt with in the past only thinking about the sale and themsel too everything I have faced since buying it. He not like other car salespeople I have dealt with in the past only thinking about the sale and themselves he was kind informative and even a year later after I purchased the car he still helps me navigate certain issues and checks in with me. I’m so grateful he was the one to help me buy this amazing car. He is a gem. Toyota is lucky too have him. More

This is the 4th car that I've purchased from Toyota Marin because they offer good service while buying the car and servicing it after the purchase. because they offer good service while buying the car and servicing it after the purchase. More