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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

March 29, 2015

Totally awesome! I worked with Jason Clemmons at the Toyota used car department. He did an AWESOME job listing to my needs and then finding me the perfect car! Everyon More

by jess80cole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Clemmons
Mar 31, 2015 -

Toyota Marin responded

Thank you so much for sharing your feedback with us. It helps us to know when we are doing well, which is what we strive to do on a daily basis. Jason truly knows his stuff. We are glad that he was able to help find the perfect vehicle do you. Thank you for the commendation and we look forward to working with you again in the future. Please remember that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

March 25, 2015

Dealership well all i can say is that they work really good. they explain everything also they always try to help you in any ways. wich it makes them a good deal More

by edwin tecum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin redley
Mar 26, 2015 -

Toyota Marin responded

Thank you for telling us about your 5-star experience, Edwin. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind for your future automotive needs. Please do not forget that we provide free scheduled shuttle service to all customers. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

March 21, 2015

New Car Purchase with Terry It's been just about a week since I've purchased a new Avalon with Terry Allan, what I liked about Terry the most is that he is very easy going and no More

by jdiaz116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Allan
March 21, 2015

Honest, Efficient and Professional I contacted Ritsa at Toyota Marin through Autotrader to sell my Toyota Tacoma. We did most of the details over email and once I got there it was no More

by Tomf8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ritsa Kastoras
Mar 23, 2015 -

Toyota Marin responded

Thank you for taking the time to give us a positive feedback regarding your experience with Ritsa. We make every effort to provide the very best customer service possible, whether it’s buying or selling. We hope that you will share your experience with your family and friends. Should you have further concerns, do not hesitate to inform us. Also, please remember that we provide free scheduled shuttle service to all customers. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

March 21, 2015

Excellent Customer Service, Honest, and Straightforward We leased a new 2014 Prius III from Terry Allan at Toyota Marin last July 2014 and it was straightforward and smooth experience. We knew the type o More

by Pablo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Sexton, Terry Allan
Mar 23, 2015 -

Toyota Marin responded

Thank you so much for this marvelous feedback, Pablo! We all work incredibly hard to exemplify our commitment to customer care, and I’m glad to know your visit was so excellent. We look forward to making sure that you enjoy your car for many years to come. Also, please be informed that as a part of our 10 point value guarantee, you can enjoy a free car wash on us. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

March 20, 2015

Excellent Customer Service - Max Sheikh On a Sunday evening I decided to stop by Toyota of Marin to check on used cars. I have been driving my Lincoln Town Car for the past 10 years...about More

by Peribun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Sheikh
Mar 23, 2015 -

Toyota Marin responded

Thank you so much for this kind and thorough review of your purchase! We love hearing from customers that have a positive experience at Toyota Marin and we are glad you are one of them. It is our goal to provide all of our customers with the kind of customer service you described and we are happy to hear that Max was able to achieve that. Please remember that we provide free scheduled shuttle service to all customers. Once again, we appreciate your business and hope you will keep in touch for your future car needs. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

March 16, 2015

Very Easy going Excelent professional, if dealers had more people like him they would sell more!! I would recommend all my friends and family to shop at Toyota Marin More

by carolmatos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gian Voglino
Mar 19, 2015 -

Toyota Marin responded

Thank you for writing such a great review about your visit at our dealership. We appreciate the feedback and are pleased that your purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle, and we are glad that you are happy with your new purchase. We look forward to seeing you again. Do not forget to take advantage of a free car wash as part of our 10 point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

March 15, 2015

Worst customer experience ever. Brooke Peros sent this email to me. I did nothing to deserve this. She is an arrogant extremely rude person. I am very surprised that you were not fir More

by 6969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chip Cooper, Brooke Peros, Matt Shone
Mar 17, 2015 -

Toyota Marin responded

We have offered you a substantial discount to make it right, and unfortunately we are unable to come to an agreeable resolution. We apologized for the lack professionalism portrayed by one of my employees. I assure you that this type of behavior is not promoted or tolerated at Toyota Marin. We make every effort to promote the exact opposite. We pride ourselves on our transparency, both with our employees, and with our customers. We instill the thought that nothing should be said behind closed doors that we would not want our best customer, friends, or family to hear. We have disciplined the employee in accordance with our policies and California State law. I believe that Matt's offer is a very sincere effort to rectify the situation and to show our concern for you and consideration for your business. Once again I apologize for the performance from my team and are sorry that we couldn't come to a positive resolution. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

March 15, 2015

Couldn't have gone any better!! Emad helped me get the exact truck I wanted! He was very upfront and easy to work with. All the employees were smiling and friendly that I noticed. I More

by Emm13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emad Burjaq
Mar 16, 2015 -

Toyota Marin responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I am so happy to hear that Emad was able to help find the perfect vehicle for you. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Also, do not forget to take advantage of a free car wash as part of our 10-point value guarantee. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

March 11, 2015

Phenomenal My wife and I had been looking for a very SPECIFIC car for about 6 months now. To cut the story short, we went to Toyota Marin (our 6th dealership we More

by RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento and Nicholas Kulberg
Mar 11, 2015 -

Toyota Marin responded

Thank you for telling us about your wonderful experience at our dealership, RJ! It is great to hear that Christine, Nicholas and Robert were able to assist you during your time with us. We always do our best to make sure all of our customers leave with the right vehicle and we are glad that you were pleased with your visit. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Also, do not forget that every vehicle comes with a free 119-Point annual inspection. Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

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