Toyota Marin

Thank You to an Outstanding Team of Professionals John Hathaway helped me turn a "dreaded car looking" experience into a "very satisfying car buying" experience by answering my questions and providing John Hathaway helped me turn a "dreaded car looking" experience into a "very satisfying car buying" experience by answering my questions and providing information that I didn't know enough to ask about. All of this was done without any underlying pressure which would have resulted in me taking my "car looking" north on 101. He is a true professional who helped me to feel like I had a very smart friend along to help me through this process. After my decision and selection, John stayed with me, I believe, until he was certain that I made a personal connection with each of the other members of the team. Next I met with Ainsworth Leslie who seemed to respect the loss I felt by letting go of my beautiful but aging Acura. Cathie Badger covered the financial aspects. Dan Wright stepped in to help me with some special finishing touches I requested. He was very helpful and kept me informed of the progress which extended over several days. Teresa Taylor had me set up in a rental in no time and had me on my way. I love doing business with people who so obviously love doing what they are doing. More

Toyota Marin made me feel like family Terry and Keith have truly outstanding customer service. They made us feel like we were part of "their" family. Buying made it easy. Top notch! Wonder Terry and Keith have truly outstanding customer service. They made us feel like we were part of "their" family. Buying made it easy. Top notch! Wonderful experience, thank you! More

Great experience buying a truck Marvin provided excellent and professional service, and gave us a good deal! I would definitely repeat the experience next time I buy a new car. Marvin provided excellent and professional service, and gave us a good deal! I would definitely repeat the experience next time I buy a new car. More

THANK YOU AND GREAT CUSTOMER SERVICE Emad was the person who helped us buying a jeep SUV and he provided a fabulous service to my sister and I. He explained all of our concerns and was ha Emad was the person who helped us buying a jeep SUV and he provided a fabulous service to my sister and I. He explained all of our concerns and was happy to help. Thank you Emad for your service we will come back soon, its hard to find people like you always willing to help. Lana our finance person did a great job as well. More

Customer Service is Alive and Well in Marin I recently sold my 2005 Toyota Highlinder, Limited, to Toyota of Marin and couldn't be happier with the friendly, fair service, and down-to-earth appr I recently sold my 2005 Toyota Highlinder, Limited, to Toyota of Marin and couldn't be happier with the friendly, fair service, and down-to-earth approach. Ritsa Kastoras handled the purchase on the dealer's behalf, and she made the entire process as painless as possible. Relative to dealers in Marin, this dealership far exceeds others in terms of service and is a primary reason we chose to purchase a new Highlander. I would definitely recommend them to a friend. More

Great Customer Service and Not Pushy John was a delight to work with. He was very patient with me as I was debating on keeping my lease or buying used since I drive so much. Tom, on of John was a delight to work with. He was very patient with me as I was debating on keeping my lease or buying used since I drive so much. Tom, on of the managers there was nice and patient as well. I never felt pressured or pushed. Answered my questions and followed up with my when appropriate. I would be happy to recommend this dealership to my friends as these sales associates represent the dealership well. Thank you. More

EXCELLENT DEALER Our dealer was Shahria Pourmand. I highly recommend him to everyone. He is courteous, punctual, goes out of his way to find what you need and is e Our dealer was Shahria Pourmand. I highly recommend him to everyone. He is courteous, punctual, goes out of his way to find what you need and is extremely positive. He is easy to get along with and a very polite person. Thank you Shahriar. More

Dakota Marvin was very personable he took the time to work it out for me and then made it possible to pick my girlfriend up for her signature Marvin was very personable he took the time to work it out for me and then made it possible to pick my girlfriend up for her signature More

Excellent Service I had come to Toyota to see about a possible trade. John Hathaway was very knowledgeable, friendly and came from a place of honesty I could trust. Unf I had come to Toyota to see about a possible trade. John Hathaway was very knowledgeable, friendly and came from a place of honesty I could trust. Unfortunately , I was unable to strike a deal. John made me think of this experience as an opportunity to come back in a year and we can talk, and in the year time my credit rating will improve. What I appreciate is John took me thru a few vehicles, now knowing the price, trim packages and special options, I can now make a decision of which vehicle to get in a year. Be back in a year!! More

A good first time experience This was my first new car. I was met with games or lackluster customer support at other Toyota dealerships in the area. Some times I wondered if those This was my first new car. I was met with games or lackluster customer support at other Toyota dealerships in the area. Some times I wondered if those other dealers even wanted to sell me a car. Keith was persistent, yet professional in checking in with me to make sure he could get the car I wanted. He was able to get exactly what I wanted for the Truecar price quoted online (note another dealer did not honour their online quote). Both Keith and Joshua were very candid about the buying process, the price of the car, etc. You still need to do your homework before buying a new car anywhere, but I would recommend both these guys to anyone shopping for a new car and would be happy to go back to them when we decide to buy our next new car. I'm still waiting for my final approval from TFS, but so far my experience has been great. More