
Toyota Marin
San Rafael, CA
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I cannot express the joy of buying a vehicle from Toyota Marin. As a veteran with ptsd and hating not knowing what to expect and travel long distances I was very hesitant on making a purchase as I usually Marin. As a veteran with ptsd and hating not knowing what to expect and travel long distances I was very hesitant on making a purchase as I usually have lots of requests. Brooke Peros somehow knew how to handle the situation with so much professionalism and actually gave me plenty of time for me to make my own decisions on a purchase. No rush at all.... and I took weeks lmbo. In the end with the fantastic (no really. FANTASTIC) deal I can say that I am more than satisfied with Toyota Marin and the salespersons and staff they have. Kudos. Brian More
The customer service was excellent. They team listened to what we wanted and provided options in the price range we asked for. No pressure. Fun and upbeat team. what we wanted and provided options in the price range we asked for. No pressure. Fun and upbeat team. More
Christine went out of her way to make sure all my needs were met and concerns answered....even spending some of her non working days to answer questions of mine..... were met and concerns answered....even spending some of her non working days to answer questions of mine..... More
Christine was friendly and genuine. It was a pleasure to work with her and she made sure everything was taken care of. She has great follow through and follow up. My situation was complicated with a trade-i work with her and she made sure everything was taken care of. She has great follow through and follow up. My situation was complicated with a trade-in that needed repair, a sunday visit to the dealer in a rental car. They made it easy for me to buy the car, return the rental, and make arrangements to take the trade the next day saving me time and miles. Even after the trade in had been towed to the dealer the next day, Christine made an extra effort to retrieve an CD from the car and return it to me. They really helped. More
Straight forward, great customer service got the car we wanted. Got a reliable and safe first car for my son. We're truly happy all the way around! wanted. Got a reliable and safe first car for my son. We're truly happy all the way around! More
I called into Toyota Marin. Brooke answered the phone. We talked about a few cars that they had that could work for us. I was helping a friend find a car. We set up a time to come in and check out what the talked about a few cars that they had that could work for us. I was helping a friend find a car. We set up a time to come in and check out what they had. Brooke mentioned that she had another appointment at the same time but, she would make sure some one would be available to help us. When we arrived we were greeted by a couple people and got Brian to help us out. He showed us the cars that we talked about earlier and was very up front about everything. Said and done we were there for only few hours and my friend got a great car for a great price! When it is my turn to buy a car I will be back at Toyota Marin! More
great people. they seemed really interested in helping me find the car that was right for me and my family. john hathaway was especially helpful even when I ended up selling them a car instead of buying one find the car that was right for me and my family. john hathaway was especially helpful even when I ended up selling them a car instead of buying one. More
I did not expect to buy a car on my first visit to the dealership, but Ozzy listened to what I was looking for and found me a great car that wasn't even up on their website yet. He was patient and gave me dealership, but Ozzy listened to what I was looking for and found me a great car that wasn't even up on their website yet. He was patient and gave me all the time I needed to make a decision, plus multiple test drives. He answered all my questions or if he didn't know the answer, found someone who did. He was very friendly and really encouraged me to pick the car that was right for me, not the more expensive car. The rest of the team walked me through all the paperwork, and they gave me a very fair deal on my trade-in. This car will probably last me 10 years, but I would definitely come back here if I ever needed another car. More
I called by to look at leasing a car and found Keith and Christine to be incredibly helpful and accommodating. They took the time to discuss options and I am very happy with my experience and the car. Christine to be incredibly helpful and accommodating. They took the time to discuss options and I am very happy with my experience and the car. More
I called Toyota, asked Elizabeth for specific car. She was able to get it for me without any issues. Fast n not pushy !! I think I was there for no longer then 2 hours and I had my purchase. Good experien was able to get it for me without any issues. Fast n not pushy !! I think I was there for no longer then 2 hours and I had my purchase. Good experience! I would come bck only because of her n the fast team work with financial More