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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

May 23, 2019

Positive unplanned purchase experience.. There is a difference between a planned purchase and an unplanned purchase. My car was a "total loss" due to someone rear-ending me. I needed to buy a More

by ABraxton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Tenido
May 28, 2019 -

Toyota Marin responded

Thank you for sharing your feedback. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 19, 2019

Fast and efficient. Buying my Tacoma was a lot better experience than I thought it would be. Being the price was already agreed upon before I got there, it was all a matt More

by MarkyMarkSF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chan
May 22, 2019 -

Toyota Marin responded

Congratulations on your recent purchase, Mark, and thank you for choosing our dealership for your automotive needs! Regards, Diana Kennedy - General Manager - 415.257.4343

May 18, 2019

Great experience I felt very supported during this experience. Keith was incredibly helpful through out the process of me buying a car for the first time and made sure More

by Giovannab14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
May 22, 2019 -

Toyota Marin responded

Thank you, Giovanna! It truly was a pleasure to do business with you and we look forward to seeing you again soon! Regards, Diana Kennedy - General Manager - 415.257.4343

May 18, 2019

Great experience Their approach was very easy to work with. They were very helpful- no pressure. Keith was very knowledgeable and very friendly. I would recommend him More

by Jimmyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural, Conor Houghton
May 22, 2019 -

Toyota Marin responded

We are delighted to hear of your positive experience with us, Jimmy! Please don’t hesitate to contact us for anything else in regards to your vehicle. Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 17, 2019

Great place for shopping John Chan really did great job! Excellent service. He is kind, efficient and gave me a great deal. He was all smiles, no pressure and very patient. More

by Gengwang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chan
May 22, 2019 -

Toyota Marin responded

Thanks for your marvelous feedback! We look forward to seeing you again down the road and appreciate your business. Regards, Diana Kennedy - General Manager - 415.257.4343

May 16, 2019

Excellent service! I received excellent service that was painless and quick! Most important was that I trusted the dealership staff and the excellent service that Tony C More

by Bella1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathie Badger, George Tenido, Tony Chang
May 20, 2019 -

Toyota Marin responded

Bella, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 16, 2019

Easy and fast The whole process was easy and low pressure I would recommend the store to anyone. I worked with Dylan and he was great and made it easy thank you Toy More

by Dbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Robinson
May 20, 2019 -

Toyota Marin responded

Thank you for recommending Toyota Marin I am happy to hear you have had a great experience with Dylan. Drive safely. Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 14, 2019

Friendly service without up-sell pressure Didn’t try to pressure us into buying anything we didn’t want, but made the process as simple & convenient as possible. Victor was very friendly & hel More

by Kgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Diaz
May 17, 2019 -

Toyota Marin responded

We are proud to hear that you had a positive shopping experience with us! Please let us know if there is anything else we can do for you. Regards, Diana Kennedy - General Manager - 415.257.4343

May 12, 2019

Good experience with George and the staff! Went in to test drive a 2915 Durango RT, Loved the feel size if it. George went along with and explained most of the SUVs features and was very helpfu More

by Gkart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Tenido, Huy Phan
May 16, 2019 -

Toyota Marin responded

We are pleased George was able to help. Thank you for leaving us this outstanding review. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Diana Kennedy - General Manager - 415.257.4343

May 08, 2019

Marin Toyota Everything was very easy dealing with Toyota of Marin. From the moment we walked in the showroom, we were warmly greeted by Keith Ural, our Direct Sal More

by Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
May 10, 2019 -

Toyota Marin responded

Our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Regards, Diana Kennedy - General Manager - 415.257.4343

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