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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

December 22, 2018

Best of a Bad Situation I came in last night after finding out my current vehicle had a repair that was more expensive than the value of the car. I looked online and found a More

by esjackson83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Tenido, Colt Davis
Dec 27, 2018 -

Toyota Marin responded

Thank you for taking the time to submit this awesome feedback. Hearing that you received excellent service from one of our sales team members is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new Corolla and we look forward to doing business with you again in the future. Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 22, 2018

A dealership that cares. I bought my car New from Toyota Marin and sold it back to them 2 years later. The service I received from them was world class—they felt more like fri More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tu Nguyen
Dec 27, 2018 -

Toyota Marin responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 21, 2018

Great and super easy Very honest and helpful, everything was made easy for us. My kids were there and Tu even catered to them as well. Great wonderful experience More

by Btraydelval
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tu Nguyen
Dec 27, 2018 -

Toyota Marin responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 21, 2018

First time car buyer As a first time car buyer I was pretty nervous about high pressure sales tactics and haggling. I could not have been more wrong. Alvaro was very strai More

by Aaron A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathie Badger, Alvaro Angel
Dec 27, 2018 -

Toyota Marin responded

It was a pleasure to read about your first buying experience working with our team. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 20, 2018

Fantastic Buying Experience Once again, I was blown away by the friendly, responsive, kind, direct, no bs sales process. My high expectations were exceeded by Tony Chang. He made More

by 6ytu87
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Chang
Dec 26, 2018 -

Toyota Marin responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 19, 2018

Love Marin Toyota I love this dealership. The Marin Toyota dealership has the best prices in NorCal .... I know as I have done the research. The staff here are profes More

by JAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chan
Dec 26, 2018 -

Toyota Marin responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 18, 2018

Getting a car has never been easy The environment is calm, engaging and professional. John Chan was very knowledgeable about the vehicles, mileage, gauges and switches. Every rebate an More

by Drilly1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chan
Dec 20, 2018 -

Toyota Marin responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 18, 2018

Pretty average experience. It was a decent experience. The process was pretty smooth, and they answered most of our questions. They did knock down the price for some small d More

by meh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cathie Badger, George Tenido
December 17, 2018

Great personalized service The entire Toyota Marin sales team was wonderful to work with. Kalvin, Alvaro and Ren were true professionals and attended to all our needs and explai More

by euclidg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathie Badger, Ren Briones, Alvaro Angel, Kalvin Carr
Dec 20, 2018 -

Toyota Marin responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Diana Kennedy - General Manager - 415.257.4343

December 16, 2018

Good professiomal people are working on Toyota Marin That was my second time buying a car on Toyota Dealership and again it was successful. For my work I need very special car. Dylan Robinson helped me More

by Tony49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Robinson, Colt Davis
Dec 19, 2018 -

Toyota Marin responded

Tony, thank you so much for visiting us and for leaving such great feedback. We are so happy we could match you to the right vehicle and put you behind the wheel of your new car. We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Diana Kennedy - General Manager - 415.257.4343

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