Toyota of Bellingham

Extremely Disappointing and Questionable Business Practices Our experience with this Toyota dealership was incredibly disappointing. What should have been a straightforward vehicle purchase turned Practices Our experience with this Toyota dealership was incredibly disappointing. What should have been a straightforward vehicle purchase turned into a frustrating experience that left us questioning the dealership's honesty and business practices. From the beginning, we made it very clear that we needed a vehicle with third-row seating because of the needs of our neurodivergent family. We wanted to purchase our 2023 Toyota Highlander, but we were initially told that we couldn't buy it because the banks wouldn't approve the financing. Since we are currently going through bankruptcy, we trusted what we were being told and assumed we had very limited options. The dealership then presented us with a Subaru at a very high interest rate as an alternative. Believing this was our only realistic option, we reluctantly agreed to move forward with the Subaru. Then things got even worse. A day later, we discovered that the Subaru had been sold right out from under us. I specifically asked the sales REP whether selling a vehicle out from under a customer after an agreement was a store policy. He said no. However, after reading several other one-star Yelp reviews, it appears that this may be a recurring experience for other customers as well. I also have text messages from the dealership asking us to delay coming in by a day so the finance manager could receive credit for the deal. Had we gone in on the originally expected day, we would have had the Subaru. Instead, we were left without the vehicle we had agreed to purchase. What makes this entire situation particularly frustrating is what we discovered afterward: We could have purchased our Highlander the entire time. We simply needed to work with a different bank. This raises some serious questions. Why were we initially told that purchasing our Highlander wasn't possible? Why were we steered toward a different vehicle with a high interest rate? Why were we led to believe we had no other options when a financing solution apparently existed? It honestly makes us wonder whether the dealership had an interest in acquiring our Highlander from the very beginning. I can't say what the dealership's intentions were, but the sequence of events, the lack of transparency, and the way we were treated have left us with very little trust in this business. Buying a vehicle is already stressful, especially when you're navigating difficult financial circumstances. Customers deserve honesty, transparency, and basic consideration. We were vulnerable customers trying to find a vehicle that met our family's needs, and we feel that the dealership failed us at every turn. I would strongly encourage anyone considering doing business here to get everything in writing, keep all text messages, and carefully question anything you're told about financing or available options. We expected better from Toyota. This experience was dishonest, unprofessional, and completely unacceptable. More

I recently purchased a 2024 BZ4X from Toyota of Bellingham. The sales representative Johan knew the product and was very efficient in completing the process. A test drive and a couple of negotiated Bellingham. The sales representative Johan knew the product and was very efficient in completing the process. A test drive and a couple of negotiated items on the final price and I was in documentation. I was equally impressed with Jessica who ran the documentation. She was ready and prepared. The whole process was actually very personable and streamlined. More

Jacob made our recent used vehicle purchase a very enjoyable experience. Communication was always prompt but never rushed. The car we were intersted in had more technology than we were used to and J enjoyable experience. Communication was always prompt but never rushed. The car we were intersted in had more technology than we were used to and Jacob offered to show us through every function. He patiently answered every question and his knowledge was impressive. He made sure that our "new" car had good tires, brakes, etc. We saw Jacob go over and above to make sure that our needs were met and our process wasn't rushed through. Brian was always there very supportive as well. Jessica took care of our financing and was very thorough explaining everything. She searched long for the best interest rate possible and kept us informed of the whole process. We highly recommend the team at Toyota of Bellingham. More

Wow 🤩 Toyota of Bells has an incredible team! !! From the moment you step into the grand spacious & aesthetically pleasant building, you are welcomed by delightful staff; We enjoyed our lattes a !! From the moment you step into the grand spacious & aesthetically pleasant building, you are welcomed by delightful staff; We enjoyed our lattes and mochas! It is no wonder this location is always bustling with action & sales! The manager Brian leads with professionalism & is hands on, zipping energetically about! & Nic, in financing, explained everything so clearly and was so pleasant as he walked me through the paperwork process. The entire Toyota of Bellingham experience was on point but truly the most impressive of all was our sales representative: John Cabal! We honestly feel that John was sent from above! A true Angel! I was working with a pretty low budget and needed a financing plan; Cabal searched extensively until he finally got me an unbelievable deal on a 2019 Utility vehicle! Low miles and rides like a dream 🚙 It is no wonder John Cabal has had so many accolades throughout his stellar, multiple decade long career. The sincerity and integrity John Cabal operates on is something to be admired & revered, for he is genuine, honest, & humble. John does not see a potential customer first, he sees a human being first; going above and beyond, in order to assure one is well taken care of in all aspects of their car search journey. You cannot go wrong investing in a car at Toyota of Bellingham & trust me, John Cabal is the real deal! More

Jerad was great to work with! He was helpful, thorough, kept me updated, and worked with me to get exactly what I wanted! I couldn't be happier with my experience. Who knew buying He was helpful, thorough, kept me updated, and worked with me to get exactly what I wanted! I couldn't be happier with my experience. Who knew buying a car could be so stress free?! Thanks, Jerad! More

Just started a 39 month lease of a 2026 Toyota bZ. My transaction was primarily carried out with Jerad Blacklock's help. Jerad was knowledgeable, professional, and helpful. Completing my deal with And My transaction was primarily carried out with Jerad Blacklock's help. Jerad was knowledgeable, professional, and helpful. Completing my deal with Andrey Levkiv in finance was also quite pleasant. If my continued experience with Bellingham Toyota and my new bZ is similar I will be a very happy customer. More

Truly Exceptional Service at Toyota of Bellingham: A Huge Thank You to Ivan and Stephen! My recent car buying experience at Toyota of Bellingham was truly exceptional, entirely thanks to the professionalism Thank You to Ivan and Stephen! My recent car buying experience at Toyota of Bellingham was truly exceptional, entirely thanks to the professionalism and expertise of Ivan and Stephen. They made the entire process, from initial inquiry to driving off the lot, feel seamless and enjoyable. Ivan was the first associate I worked with, and his product knowledge and friendly, zero-pressure approach immediately put me at ease. He listened carefully to what I needed and helped me find the perfect vehicle without rushing or upsizing. When it came time for the paperwork and finalizing the deal, Stephen stepped in. He was incredibly efficient, clear, and transparent, ensuring every step of the transaction was smooth and easy to understand. Their teamwork was impeccable; they communicated seamlessly and made me feel like a valued customer at every turn. If you are looking for a new Toyota and want a stress-free experience driven by honest, knowledgeable people, ask for Ivan and Stephen at Toyota of Bellingham. I highly recommend both of them—they are stellar assets to the team! More

John Cabal was kind, professional, explained everything in detail, and patiently worked with me and my budget. Dmitri Merdakhov stepped in to help me get a car I wanted. He was very kind and showed that in detail, and patiently worked with me and my budget. Dmitri Merdakhov stepped in to help me get a car I wanted. He was very kind and showed that the customer satisfaction is their priority. More

Saige was absolutely amazing! !!! Her patience, persistance and understanding were of the highest standard. She keen to review every feature of our new purchase, and answered every !!! Her patience, persistance and understanding were of the highest standard. She keen to review every feature of our new purchase, and answered every question we had. She is a little treasure to the Toyota/Mercedes dealership, and will go far!!! Thanks Saige for all your assistance…. All the credit for this sale goes to you!!!!! More