Toyota Mercedes-Benz Sprinter of Bellingham

Nick the computer service person made my life easier This vehicle is the 5th Toyota we purchased from this dealership. We always get what we are promised and the sales staff are always helpful with whate This vehicle is the 5th Toyota we purchased from this dealership. We always get what we are promised and the sales staff are always helpful with whatever we need after the sale. This trip to the service department made me happy enough to always bring my car to bellingham Toyota. Nick the computer service person spent lots of time helping me set up my Prius prime computer options. He walked me through each option explaining every detail and made me feel like my questions and concerns were important. He even said he appreciated my asking because it gave him a chance to investigate and learn more so he could help someone else in the future. He asked me to let him know how my choices worked out for me. He assured me if something wasn’t What I expected or didn’t work well for me, that he would see to it that it was changed to please me. Wow. This employee is a gem! He insured that I will always want to do business here! Everyone was helpful and really cared about my satisfaction. Nick went into the stellar catagory. He was exceptional. I would be happy to tell Toyota motor co. Or anybody else how satisfied I am. I do not personally know anyone associated with this dealership. I’m just a very satisfied customer. More

Professional and welcoming Second time going here and like before they just handled everything so well. The staff is welcoming and I didnt feel once like I was imposing. I was e Second time going here and like before they just handled everything so well. The staff is welcoming and I didnt feel once like I was imposing. I was even given a reference and phone number for a separate issue they couldn't handle. Just overall the location has impressed me with their efficiency and their employee professionalism. More

Great Sales Experience Just had a great experience acquiring a 2019 Mercedes Benz Cabriolet. GreAt sales rep and very helpful in selecting, ordering and taking delivery of Just had a great experience acquiring a 2019 Mercedes Benz Cabriolet. GreAt sales rep and very helpful in selecting, ordering and taking delivery of the model. More

Great experience I didn’t think I would be buying the Toyota Highlander. I was impressed with the service the sales page in the finance department. I wonderful experie I didn’t think I would be buying the Toyota Highlander. I was impressed with the service the sales page in the finance department. I wonderful experience overall More

Annoyed with customer service Arrived for service & parked in front of service door. The service person asked me to move my car & pull into garage after I checked in!!!!!! Arrived for service & parked in front of service door. The service person asked me to move my car & pull into garage after I checked in!!!!!! More

Slow/expensive Took a lot longer and cost a lot more than I expected. Rod was great though. Shandara was helpful as well... good people and service, but you certainl Took a lot longer and cost a lot more than I expected. Rod was great though. Shandara was helpful as well... good people and service, but you certainly pay for it. More

New car Becky has been great while my car waits for a part. I don’t have my car yet but she provided a vehicle and changed it when I asked for. Different car. Becky has been great while my car waits for a part. I don’t have my car yet but she provided a vehicle and changed it when I asked for. Different car. She has kept me in the loop on status. More

Awsome I have a very bad back and even walking is challenged daily. i was in severe pain the day we went in to see our options after our lease expired. Richa I have a very bad back and even walking is challenged daily. i was in severe pain the day we went in to see our options after our lease expired. Richard Brunel made things go so swiftly and smooth getting us into a Brand new Corolla that i asked for his card so if i ever bought a car it would be from him!. we then worked withan Awsome women in Finance to finish paperwork and she was Amazing!! we laughed alot having a GREAT Experience. im sorry i dont remember her name . she is Wonderful!! Thank you Toyota for an amazing experience and 2019 Toyota Corolla!! Troy & Teresa Phillips. More

Horrible Customer Service I was very disappointed in the customer service I received on 9/27/18. It was my first time getting my oil change for my new RAV4 I just purchased 3 m I was very disappointed in the customer service I received on 9/27/18. It was my first time getting my oil change for my new RAV4 I just purchased 3 months ago. I was so excited since I have been hearing nothing but amazing things about the service department and I had such a amazing experience buying my suv. I had called to get my car serviced for Thursday morning. I walked in around 7:30 Thursday morning Rose I believe was her name was absolutely rude. I walked in saying I’m here to drop my vechile off and she said well we are not even open yet so can you wait. I said I was told when I called I could drop off my car as I have to work and getting a ride back to work from a friend. She said okay, rolled her eyes and took my information and said go to door 4 and walked away from the desk. I noticed a car was already there so, I went back in to the office and asked again are you sure? Also where do I put my keys she said yes door 4 and leave them in the car. I said okay I left and did as she said. Well about a few minutes later I received a call from the service saying I did not have a appointment and was unsure why my vechial was left with no communication with the service department. I began to feel worried as I have no way to get to my vechial until end of my work day. The service department did make a exception and do the oil change for me which I was very appreciative for. I have never had this kind of experience at any other dealership in town when I would get my cars serviced. It was always straight forward never any confusion. I believe at the time of call for service the customer should be told what they should do when they get to the service center. I would hate to have anyone feel like I did. More