Toyota Of Bedford

My salesperon, Taras U. was absolutely wonderful. I had a tight budget and a lot of specifics I wanted and he worked hard to find me several vehicles that fell within my ran was absolutely wonderful. I had a tight budget and a lot of specifics I wanted and he worked hard to find me several vehicles that fell within my range. I was ultimately able to get the perfect vehicle for me at a really reasonable price. He was patient and kind and let me take all the time I needed to make decision. I highly recommend not only this dealership but particularly, Taras. More

I reached out to this dealer from Iowa. They got back to me immediately with info on the vehicles availability, condition, and carfax. My salesman Mark sent me a video of the vehicles exter They got back to me immediately with info on the vehicles availability, condition, and carfax. My salesman Mark sent me a video of the vehicles exterior/interior and even took it into the shop to be lifted so he could video the underbody's condition. He went the extra mile to make sure there were no unexpected surprises with the vehicle since we were having to make an 8 plus hour drive. Mark also agreed to meet us an hour before the dealership opened to allow us to look over the vehicle in person and drive it before going ahead making the decision to purchase the vehicle because we needed to get back to Iowa for plans that we had later that day. The dealership went above and beyond our expectations and made the process transparent and as quick as possible for us. Everyone we interacted with while at the dealership was very friendly and made sure to help us with any question we had. We had a great experience overall and I would definitely recommend this dealership and specifically Mark for going the extra mile for us! More

Don’t go here if you want transparent, fair, or reliable service. The service center was deceptive with their pricing and actions. I called into Toyota of Bedford asking if they had availability for the service. The service center was deceptive with their pricing and actions. I called into Toyota of Bedford asking if they had availability for the day. They did. I brought my 2021 RAV4 Hybrid in with me for just an oil change and to check my tires. I needed to drive for a work trip and was going on vacation soon afterwards. I sat in the lounge waiting with my baby. Michael Zorik came out to meet me with his phone and showed me the prices and the additional work he thought I needed done. There was a nail in one of the tires which they would patch for $30.00. He then stated two of my valves on my TPMS sensors were leaking and that it was not safe to drive the car unless those were replaced. So I asked him the price, he showed me the price on his phone, and then I called my husband in order for us to decide whether to take it somewhere else or get it done at Toyota. I repeated back to Michael the $350.00 I read in order to relay to my husband. The key here is the lack of transparent pricing when communicating with customers. They did not give me a digital or physical copy of the projected prices at the time they share what work needed done and my agreement. I was going off of Michael’s word and what he showed me on a small screen on his phone. After we called another business for a quote and they said the price was comparable, we decided to go ahead with the work at Toyota. However, when I came back to pick up the car, that’s when I saw I was charged $409.00 for labor, not labor and parts, just labor. $409.00 to replace two TPMS sensors that took an hour to complete (and ideally can take a half hour). My husband and I would never have agreed to that. When I talked to Michael about what my options were he stated that the invoice was closed, the service director who could adjust things was gone, and I would have to pay the invoice in order to use the car. He said he would have the director, John Polt, reach out to me on Monday. I paid the invoice because we needed my car and he didn’t have a rental available. While I was driving to my destination, less than a hundred miles after being serviced (almost all of which was smooth highway), the tire sensor went off. I took it to a gas station and checked and filled the tires with air. That’s when I discovered a bulge right below the TPMS sensor on the tire they replaced it on and patched. This happened on Sunday with no places to take my car in until the following morning. I scheduled an appointment for 7:30 am at a Toyota Dealership nearby/on the way to my work destination. They replaced my tire and recommended a realignment especially with my car being an AWD. They also said the two TPMS sensors which had just been replaced were faulty. After missing my work event and driving back home, I took my car to Toyota of Bedford again. They said they would take a look at the sensors they replaced and we would work out something regarding my initial complaint with the labor charge, the tire fiasco, and the deceptive pricing I encountered with Michael. When I picked up my car at the end of the day with my Husband and baby we were told we could get a refund of $200.00. Granted I paid $170.00 for one tire and $150.00 for an alignment at the other dealership as a result of their work on that tire. They said that tire rupturing on that tire was just a coincidence. Michael then gaslit me and called me a liar saying he never shows customers pricing on his phone. When we picked up the car he magically had an invoice printed with a highlighter next to it. Hopefully, what I experienced doesn’t happen again to anyone else. I’m also skeptical now whether they noticed the TPMS needed fixed when I took my car in a few months ago prior to it surpassing the 100k warranty on the car as they didn’t provide the service video like they normally do. More

Eh, Jeol was a good salesman. Some of the experiences at the dealership was somewhat underwhelming. Some of the experiences at the dealership was somewhat underwhelming. More

Liked the selection of cars to review. The salesperson was very helpful and knowledgeable. I ordered a car that was in production and it arrived in a very timely manner The salesperson was very helpful and knowledgeable. I ordered a car that was in production and it arrived in a very timely manner More

Dealership experience was good. i have not been inside a dealership in awhile since i had my cars delivered to my house. there was plenty of cars to choose from. fortunately Bedford i have not been inside a dealership in awhile since i had my cars delivered to my house. there was plenty of cars to choose from. fortunately Bedford Toyota had the car i liked or i would have gone elsewhere. More

Excellent service from the very beginning. We highly recommend Edward to all our friends. Many thanks!!! We highly recommend Edward to all our friends. Many thanks!!! More

The pre purchase exchange of information was accurate and helpful, the sale was smooth and the post purchase service was also well handled. helpful, the sale was smooth and the post purchase service was also well handled. More

Alicia Smith was knowledgeable and I was quite pleased with her! Although I needed windshield wipers and that should have been included in your inspection with her! Although I needed windshield wipers and that should have been included in your inspection More

They didn’t have the car I went to buy but they searched and found another one that could arrive next day. Two other Toyota dealerships I went to barely acknowledged me so don’t waste your time going elsewh and found another one that could arrive next day. Two other Toyota dealerships I went to barely acknowledged me so don’t waste your time going elsewhere. More