Toyota Of Bedford

Good buying experience My sales person Brian Martin was helpful,patient and followed up getting the third smart key I wanted. I would refer my friends to him. My sales person Brian Martin was helpful,patient and followed up getting the third smart key I wanted. I would refer my friends to him. More

Dishonest Staff I purchased a Certified Pre Owned Rav4. Carfax showed 1 accident. I had an indepth conversation with the sales rep about this accident. He assured me I purchased a Certified Pre Owned Rav4. Carfax showed 1 accident. I had an indepth conversation with the sales rep about this accident. He assured me that the Pre Owned 160 point certification negated the accident. I paid full asking price. I could not get a discount because of the accident. Paid as if it had not been in one. I have a home office, vehicle has low mileage. Clean inside and out. Regular maintenance which includes seeking out any and all mechanical issues. I later took the car in to trade in for a new Rav4. The sales rep quoted a far below book trade in value because it had been in an accident. This was the Only reason given even after lengthy conversation. I left and later contacted TOB management. Their response was that my vehicle had a steering column issue. They let me drive away with a bad steering column? Their Pre Certification did not catch or repair this steering column? They did not mention it while I was there. My mechanic to this day - several years later; has not found a steering column problem. This week I received a post card and email from them, they are mining their existing customer database trying to solicit new sales. The company I work for is very successful at repeat business. Because we are honest and treat customers fairly. I emailed TOB and thanked them for reaching out to me so that I could again remind them why they lost me as a customer. More

Rip off Toyota of Bedford is the biggest RIP OFF around town. We purchased a 2012 Jeep Compass on 12/22/16. As soon we drove it off the lot nothing but proble Toyota of Bedford is the biggest RIP OFF around town. We purchased a 2012 Jeep Compass on 12/22/16. As soon we drove it off the lot nothing but problems with the suspension. Contact Toyota on 12/23/16 about suspension problems at first they said there is nothing they can do for us. We have took the car (12-23-2016)to 2 mechanics all stated suspension problems (struts, shocks, and lower control arms). Toyota of Bedford agreed to fix the Jeep on (12-27-16) they replaced the lower control arm on rear right and wash it (scratches appeared out of nowhere) They cover scratches on cars with oil base substance that will hide the scratches. The reason they replaced the lower control arm if I would remove all my negative posts from online (which I done). They told my husband the noise he heard in the front was from right rear car. Soon as we hit a nice bump the sound was back in the front. We took it to Mr. Tire on 12-29-16 the driver side front lower control arm and bushing was so rusty. (paid 394.00) Still need shocks and struts.Toyota of Bedford mechanic done a horrible job. The engine of the Jeep is now humming. If you run into these problems with Toyota of Bedford please know you can contact BBB and FTC. We just brought a body shell of SUV. More

Worst Car Experience of my Life Strung me along. Wouldn’t call me back. Promised car(s) on multiple occasions that never showed. Do yourself a favor & see Chris at Mentor. Strung me along. Wouldn’t call me back. Promised car(s) on multiple occasions that never showed. Do yourself a favor & see Chris at Mentor. More

DO NOT EVER GO HERE! Following are the key points that made my experience at this service center extremely dissatisfying. 1. My car had been driven a little over 10500 Following are the key points that made my experience at this service center extremely dissatisfying. 1. My car had been driven a little over 105000 miles when I brought it for service on Monday and one of the Service specialists told me that they recommend a special service. The list of things that he showed me during the estimate did not include major things that need to be done after the 100000 miles such as changing the Transmission fluid, brake fluid, checking steering wheel fluid etc. He tried to keep the estimate as low as possible excluding the above things and hence I had no idea how much that would cost me extra. I was given an estimate quote of $367 before I left my car at your service center. Being a Service specialist he should have known and thus made me aware that checking and replacing the transmission, brake and other vital fluids are a must for the SPECIAL post 100000 miles service. It clearly shows the lack of experience if the customer is not informed about these costs beforehand. 2. Then, another service specialist Miss Bev called me and told me that my car needed a whole lot of additional things done which took the new service cost estimate to a whopping $1850! It was after leaving the car that I was told that it would require transmission and brake fluids changed and calipers replaced, brake lights changed and many other things! I was completely baffled by the new cost estimate provided by Bev. 3. I had specifically told Beverly to NOT to replace the headlight bulb and the viper inserts since I wasn't okay with the charges for it right from the start, in spite of that, when she called me at 4 pm to tell me that my car was ready for pickup, she mentioned that the technician had already replaced the headlight bulb and Bev added the charges for the part in the estimate, thus adding more cost and that too WITHOUT even asking me first if I was okay with it. On meeting her that evening, she said "I assumed that you would be okay with it since it wasn't much." It was completely unprofessional of her to ASSUME anything on my behalf when I had specifically told her not to do the job. 4. I had asked for a return pickup at anywhere between 5-5:15 pm from my workplace but the shuttle ride arrived late thus making me reach the service center sometime after 6 pm. And during all this, Bev called me again and kept asking for my credit card details over the phone. I told her to wait since I was on my way to the service center and I wanted to review the new estimate and the bill first before making the payment. She was extremely rude to me when I denied to give her my financial information over the phone and hung up the call on me. She was so rude and unprofessional to me in spite of knowing that it wasn't my fault to be there late. I had asked for a pickup almost one hour before the service center closes that day. 5. After reaching the service center and reviewing the final bill, she told me that they had also replaced the viper inserts which was the second thing that I had specifically told not to do and also had charged me for that. I cannot believe nor understand why things were done when the customer wasn't agreeing for them in the first place. That was extremely unprofessional of the people who work there. In conclusion, I am very unhappy after doing business with you and would not recommend going to your service center (at least for Toyota) to anyone I know. I was duped for $1850 which is way too overpriced for a car service. I was given a "no charge oil change" card by Bev which was a complete joke! It doesn't match up to the additional $1400 that I had to shell out. More

Tacoma Frame Recall Aftershock! I recently brought my 2007 Tacoma truck in for a factory frame recall. The truck was driven to the dealership without any problems. The truck only had I recently brought my 2007 Tacoma truck in for a factory frame recall. The truck was driven to the dealership without any problems. The truck only had 78,000 plus miles on it and it was in excellent condition. This vehicle was never abused, in an accident, and never used for towing. It was my back and forth to work truck. The frame recall work was completed in 3 days. Not five minutes after leaving the dealership, I noticed that the steering wheel column was loose. I immediately called the service department about this new issue that was not present when I brought the truck in originally. Now comes the aftershock. The entire steering column had to be replaced and they claimed it had nothing to do with the recall work??? I reluctantly paid $1,280 for this service work that in my opinion was a result of their recall work. The steering column was fine before they started the work. I have never owned a Toyota or any other brand where I had to replace the steering column with only 78,000 miles on it. I have been trying to work with their customer relations manager who was not helpful to our situation. Big surprise. We have also been working with Toyota to try to resolve what I believe was an unfair charge. The customer relations manager has made it perfectly clear that there will be no negotiation from them to satisfy this customer. If I were you, I would take your business elsewhere! Now I feel like I have an unsafe vehicle. What else did they screw up. What other can of worms did they open? More

The Best Car Dealership - Toyota of Bedford I can't say enough great things about Toyota of Bedford - From our perfect salesman, Mark Faddoul to their finance team to the huge selection.....This I can't say enough great things about Toyota of Bedford - From our perfect salesman, Mark Faddoul to their finance team to the huge selection.....This dealership is the best! More

Great customer service! We have had over 8 different Toyotas in our family, Never had a problem. Toyota of Bedford is willing to listen and respond. Always friendly and We have had over 8 different Toyotas in our family, Never had a problem. Toyota of Bedford is willing to listen and respond. Always friendly and attentive to your needs. More

Toyota dealer service changes to be bad in Bedford Ohio I have a corolla 2010. I go to Bedford Toyota dealer for maintenance several times. They had very good customer service before. This year my car main I have a corolla 2010. I go to Bedford Toyota dealer for maintenance several times. They had very good customer service before. This year my car maintenance signal was on. I went to Bedford Toyota again. Their office people is OK and told me it's time to change oil. After a month of the service, I opened my car hood, surprisingly I found a bottle cap on battery and red fluid poured over the battery and engine. I check oil level, IT IS OVER FILLED, 50% over the correct stick range. This dealer is changed to bad direction. If you go there for maintenance, you should be careful and check it yourself. More

dedicated to making the customer happy Everyone I had the opportunity to deal with did a great job. During my research on the Scion FR-S, two other Scion dealers I visited did not have muc Everyone I had the opportunity to deal with did a great job. During my research on the Scion FR-S, two other Scion dealers I visited did not have much product knowledge. Peter Jacobs and Kam Wong spent 30 minutes with me answering my many questions. Peter wrote-up the order and continually updated me on the progress of the car from build thru final delivery at the dealer. Rick Gonzalez in Service discussed the various performance upgrades for the FR-S. He knew his "stuff". Damion in Parts ordered an after-market spoiler and had it installed when the car arrived at the dealer. He did an excellent job and I will work with him in the future as I purchase other TRD performance parts. I am hoping my experience in the future with the Service department will be as good as I have had with the Sales department. Vlad in Finance did a good job also. I was impressed with Peter's enthusiasm regarding the purchase and delivery of the FR-S. The car is everything I imagined it would be. Lots of positive comments on the car. I am looking forward doing some "track time" with it. It handles great. Hoping that TRD will add some after-market HP adders. More