Toyota Of Colchester

had recall work done on brake gasket for master cyclinder reservoir. brakes seem to work fine after fix. area around reservoir left dirty and covered with excessive brake fluid dripping from everything aroun reservoir. brakes seem to work fine after fix. area around reservoir left dirty and covered with excessive brake fluid dripping from everything around the new reservoir. a little more effect on the service tech would have gone a long way to doing the job right and making a customer happy. dirty work always leaves doubt about the quality of work done. sorry but the job could have been done better. thanks More

As 1st time new car buyers, we were nervous about working with a dealer. We've always bought used (mostly private party) & our cars (except the Fords) have all been American made, reliable & long lasting. So with a dealer. We've always bought used (mostly private party) & our cars (except the Fords) have all been American made, reliable & long lasting. So, when the need arose for us to get a minivan to haul my electric scooter, I asked someone I trust implicitly, my sister. She has both a scooter & a Toyota Sienna. She & her husband live in Tenn. & make the trip north (about 2,200 miles+ round trip) at least once yearly. They made the trip 4 times for family reasons last year. She has nothing but good things to say about her Sienna. Looks like we'll be buying a Toyota. So our decision about make/model was an easy one... then to decide new vs used. I researched both & found a new Sienna was the way to go. We were going to have to face our fears & go to a dealer... now which one... Again, we asked someone we knew & trusted, a friend from church. He spoke of a few he's worked with & which ones to avoid. His favorite was Toyota of Colchester, easy to deal with, friendly & priced fairly. We made an appointment to test drive one with sales rep, Daniel Kort. Daniel greeted us warmly (including our 16 year-old daughter), asked if we'd like anything to drink etc. & proceeded to find out just what it was we were looking for, wanting & needing from a new Toyota. He was easy going, laid back & had a sense of humor that put us at ease. (a good 1st impression) Daniel found one to test drive & explained its many features before we headed out. Both my husband & I drove it and found it to have enough power, good handling, a nice ride & very comfortable. (with more features than we were used to) Now for the scary part... talking price! At the dealership, Daniel proceeded to work with us. I'd done research before going & knew roughly what we'd expect to pay. He came within a few hundred dollars & explained everything so we were satisfied with the numbers we saw. He answered every question we had & then some. We worked the price $600 lower & then worked out a few additional details of what we wanted added on. We were ready... With the shake of a few hands, we'd agreed to buy a Toyota. Daniel introduced us to Peter, the 'financial guy' who went over all the details regarding the dollars & cents plus any options we might be interested in adding on. He was as friendly and helpful as Daniel had been. Insurance and registration were all handled at the dealership. That alone saved me so much time & trouble. Once the papers were signed, Peter returned us to Daniel who would give us the keys etc. Daniel introduced us to Cliff, the guy to go over all the details of what was needed regarding servicing, maintenance etc. since this was our first new car purchase. Then he headed out to FILL the tank. At $3.50 per gallon, I thought we'd only get a half tank, but the tank came full and ready to go. (that's $70 we didn't have to dish out... our first 480 miles were on them) All in all, I'd say our 1st new car purchase was quite the pleasant experience. I've never gotten behind the wheel of a car that only had 18 miles on it before. We drove it home that day & now have over 150 miles on it. I need to schedule an appointment for when to bring it in to get the few add-ons done (auto-start & paint protection). I'm quite interested to see if their service department is as friendly, helpful and qualified as their sales staff has been. I'll let you how it goes once we've worked with the service department. But for now, I'm a believer in Toyota of Colchester's sales department. I would definitely buy from them again. Two thumbs way up! A+ More

Have unresolved problem with steering wheel lock releasing without warning. Dealer says could not find a problem with locking mechanism, but would check with Toyota and call me. Service visit was on releasing without warning. Dealer says could not find a problem with locking mechanism, but would check with Toyota and call me. Service visit was on the 17th of February and have not received any feedback as of March 1. More

The people at Cochester,Ct Toyota are great!!! Seeing The people at Cochester,Ct Toyota are great!!! Seeing some of the same people over and over, gives a sense of confidence in their service. They alwa The people at Cochester,Ct Toyota are great!!! Seeing some of the same people over and over, gives a sense of confidence in their service. They always make suggestions if services are required. They check all my questions and concerns. They LOCK my car as requested after service is complete They smile and love the goodies I bring them. Suggestion.....If you're gonna have kids toys in the lobby....take care of them. Don't have sloppy, broken toys that have no pieces to go with them... Supply washable coloring books and crayons or books for kids to read, etc... More

Yesterday I purchased a scion XD from Daniel Kort. He was not only extremely helpful but his personality made it easy to select who I would be purchasing the car from. His knowledge on scion sold the car. He not only extremely helpful but his personality made it easy to select who I would be purchasing the car from. His knowledge on scion sold the car. He told me about all the benefits to purchasing a scion and why it would be a good choice for me being a first time car buyer. He utilized the First driver buying program and became the only dealer to actually help me purchase a car. He called me back to check on the process and if there was anything he could assist me with. My parents even loved him!! Not to mention the rest of the amazing staff at Toyota of Scion!! All the employees are in positive and friendly moods. One could tell there is a lot of teamwork in that building. Everyone is knowledgeable, helpful, and extremely hard working to help my experience and fit my needs. I'd like to individually thank Frank who is a very hard-working guy and put in just as much personal time as David. I will be shopping here in the future and referring my friends, family, strangers or anyone! Thank you so much, I love my car! Alexandra More

My first phone call was to Jim Gravanis and I told him of my problem on a new vehicle I purchased from another dealership. He was very understanding and put my mind right at ease and told me not to worry and my problem on a new vehicle I purchased from another dealership. He was very understanding and put my mind right at ease and told me not to worry and he would be able to help me. He put me in contact with his salesmen Daniel Kort. Daniel took a lot of time demonstrating the features of the two vehicles I was considering. When I finally made my decision Daniel kept in contact with me a number of times letting me know the delivery status of my vehicle. The vehicle was ready to be picked up at 6pm and it was a cold dark night. Even though Daniel started work that day at 9am, he did not rush me and continued to answer all my questions in a polite and professional manner. He went out of his way to even pair up my cell phone to the Blue Tooth feature in my vehicle and demonstrated the remote start. I didn't leave the dealership until about 8pm that night. I can't say enough good things about the initial experience I have had with this dealership. I would definitely purchase another vehicle from this dealership and recommend them to my family and friends. Great job. Keep up the excellent work. More

It was a pleasure to work with this Service Department. I called on a Friday afternoon & despite being booked they told me to come in right when they opened & they would check my brakes. Very quickly they a called on a Friday afternoon & despite being booked they told me to come in right when they opened & they would check my brakes. Very quickly they assessed the problems, confirmed what needed to be done, along with recall work that was pending on the vehicle and assured me that they could have everything done within a few hours. True to their word the car was ready that afternoon. I couldn't have been more pleased. More

This purchase was a pleasant experience. Everyone was helpful and courtious. They exceeded my expectations in all regards. Bob Stillman was especially good at his job. He was very helpful in answering m helpful and courtious. They exceeded my expectations in all regards. Bob Stillman was especially good at his job. He was very helpful in answering my questions but never tried to push me in a direction I didn't want to go. He kept me informed all along the way about finding the model I wanted and retrievin it for me. He then kept me informed about the status of my additions to the car - heated seats and side moulding strips and took care of scheduling the work and providing me with a loaner. This rates as one of my best car-purchasing experiences. More

Last year we had to have our 1999 RAV4 towed to Toyota of Colchester for service. We were very pleased with their service department. They were open late and repaired our car promptly and professionally. Colchester for service. We were very pleased with their service department. They were open late and repaired our car promptly and professionally. Last week we traded our old Rav4 in on a certified preowned Rav4 -- our salesman, Aaron, was very nice. We got a great deal and are very satisfied with with our experience. The sales manager Nathan told us that their dealership had some well publicized problems in the past, but most of the former staff was replaced by Toyota recently and they are trying hard to improve their reputation. More

TOYOTA OF COLCHESTER Tuesday, JULY 20,2010 100 OLD HARTFORD RD COLCHESTER, CT.06415 MANAGER JIM GRAVANIS MANAGER SALE PERSON LUIS MARTINEZ FAX: 86 Tuesday, JULY 20,2010 100 OLD HARTFORD RD COLCHESTER, CT.06415 MANAGER JIM GRAVANIS MANAGER SALE PERSON LUIS MARTINEZ FAX: 860.537.9685 WE CALLED ON JULY 16,2010 AT 10:00 A.M. AND NOTIFIED LUIS A. MARTINEZ THAT WE WERE NOT PURCHASING THE VEHICLE AND THAT WE WANTED OUR DEPOSIT TO BE REFUNDED. IT IS UNFORTUNATE THAT WE DECIDED NOT TO PURCHASE THE TOYOTA SIENNA DUE TO THE FLAT RUN TIRES.WE ISSUED A CHECK IN THE AMOUNT OF $200.00 DOLLARS THAT CLEARED ON JULY 16,2010. THERE IS NO REASON FOR YOU NOT TO RETURN OUR MONEY. ON THE CONTRACT THERE IS NO STIPULATION REGARDING A HOLDING PERIOD OF 15 DAYS FOR DEPOSITS TO BE RETURNED.NOR WAS THERE ANY CLAUSE IN THE CONTRACT THAT STATED A REFUND CHECK WOULD BE SENT TO CORPORATE IN GROTON AND THEN MAILED TO US. WHY SHOULD ANY CUSTOMER HAVE TO WAIT FOR SUCH A LONG TIME? YOU HAVE THE PROOF FROM MY BANK THAT THE CHECK HAS CLEARED. WHEN WE CALLED TODAY TO NOTIFY YOU AGAIN THAT WE WERE COMING IN TO PICK UP OUR REFURND CHECK WE WERE TOLD THAT IT WILL BE MAILED TO US FROM CORPORATE. YOU HAVE THE NERVE TO CALL US ON TUES JULY 20, 2010 SAYING YOU WILL CHANGE THE TIRE SYSTEM AT YOUR COST IF WE PURCHASE THE TOYOTA SIENNA, A $3000.00 VALUE.PREVIOUS TO THAT YOUR TIRE EXPERT ADVISED US NOT TO PURCHASE THE VAN BECAUSE IT WOULD NOT MEET OUR NEEDS. A COPY OF THIS LETTER IS BEING SENT TO DEPT. OF MOTOR VEHICLES CT, CONSUMER PROTECTION AND DEALERS RATE RICHARD AND XIOMARA LARSON More