Toyota Of Colchester

Last year we had to have our 1999 RAV4 towed to Toyota of Colchester for service. We were very pleased with their service department. They were open late and repaired our car promptly and professionally. Colchester for service. We were very pleased with their service department. They were open late and repaired our car promptly and professionally. Last week we traded our old Rav4 in on a certified preowned Rav4 -- our salesman, Aaron, was very nice. We got a great deal and are very satisfied with with our experience. The sales manager Nathan told us that their dealership had some well publicized problems in the past, but most of the former staff was replaced by Toyota recently and they are trying hard to improve their reputation. More

TOYOTA OF COLCHESTER Tuesday, JULY 20,2010 100 OLD HARTFORD RD COLCHESTER, CT.06415 MANAGER JIM GRAVANIS MANAGER SALE PERSON LUIS MARTINEZ FAX: 86 Tuesday, JULY 20,2010 100 OLD HARTFORD RD COLCHESTER, CT.06415 MANAGER JIM GRAVANIS MANAGER SALE PERSON LUIS MARTINEZ FAX: 860.537.9685 WE CALLED ON JULY 16,2010 AT 10:00 A.M. AND NOTIFIED LUIS A. MARTINEZ THAT WE WERE NOT PURCHASING THE VEHICLE AND THAT WE WANTED OUR DEPOSIT TO BE REFUNDED. IT IS UNFORTUNATE THAT WE DECIDED NOT TO PURCHASE THE TOYOTA SIENNA DUE TO THE FLAT RUN TIRES.WE ISSUED A CHECK IN THE AMOUNT OF $200.00 DOLLARS THAT CLEARED ON JULY 16,2010. THERE IS NO REASON FOR YOU NOT TO RETURN OUR MONEY. ON THE CONTRACT THERE IS NO STIPULATION REGARDING A HOLDING PERIOD OF 15 DAYS FOR DEPOSITS TO BE RETURNED.NOR WAS THERE ANY CLAUSE IN THE CONTRACT THAT STATED A REFUND CHECK WOULD BE SENT TO CORPORATE IN GROTON AND THEN MAILED TO US. WHY SHOULD ANY CUSTOMER HAVE TO WAIT FOR SUCH A LONG TIME? YOU HAVE THE PROOF FROM MY BANK THAT THE CHECK HAS CLEARED. WHEN WE CALLED TODAY TO NOTIFY YOU AGAIN THAT WE WERE COMING IN TO PICK UP OUR REFURND CHECK WE WERE TOLD THAT IT WILL BE MAILED TO US FROM CORPORATE. YOU HAVE THE NERVE TO CALL US ON TUES JULY 20, 2010 SAYING YOU WILL CHANGE THE TIRE SYSTEM AT YOUR COST IF WE PURCHASE THE TOYOTA SIENNA, A $3000.00 VALUE.PREVIOUS TO THAT YOUR TIRE EXPERT ADVISED US NOT TO PURCHASE THE VAN BECAUSE IT WOULD NOT MEET OUR NEEDS. A COPY OF THIS LETTER IS BEING SENT TO DEPT. OF MOTOR VEHICLES CT, CONSUMER PROTECTION AND DEALERS RATE RICHARD AND XIOMARA LARSON More

VERY POOR! More

They do an awesome job at selling the car. The car (2007 Camry) has been at the dealership for over 30 days 0f the two months I have owned it. The nice professional sales and post transaction tour end when Camry) has been at the dealership for over 30 days 0f the two months I have owned it. The nice professional sales and post transaction tour end when you have a problem. Buy here, service elsewhere. Our just buy elsewhere and make the drive.. If this is like having a dealer in the family, I hate to see what they think a non family memeber would be treated like ! More