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Toyota Of The Desert
Cathedral City, CA
295 Reviews
You might expect a car company’s top priority to be cars, but not at Toyota of the Desert. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 295 reviews
August 24, 2022
Aptm garantees they get ur car in but not on time long wait times rude employee Fili at service. He saw me standing by desk n continue running his mouth with coworkers wait times rude employee Fili at service. He saw me standing by desk n continue running his mouth with coworkers More
by hrichard009.hr
Employees Worked With
Fili
August 20, 2022
Second car we have purchased from this dealer - courteous, efficient, knowledgeable customer service. They were upfront about wait times due to pandemic related supply chain issues, keeping us noti courteous, efficient, knowledgeable customer service. They were upfront about wait times due to pandemic related supply chain issues, keeping us notified. More
by 02rips-bistros
Employees Worked With
Drew, Steve
August 20, 2022
Made an appointment to come to this Toyota dealership for an oil change, when I arrive they stated they cannot find me in the system and then refuse to provide service. I made my appointment two weeks ago an an oil change, when I arrive they stated they cannot find me in the system and then refuse to provide service. I made my appointment two weeks ago and all of a sudden they can't find my appointment. The person at the desk was very rude and said that unfortunately they had too many vehicles and they could not help me. Never again will I do business with this dealership and I will tell all my friends and family about this experience. PS. Don't bother to reply with your automatic message which goes nowhere nobody ever follows up or does anything about the consistent issues at this dealership read all the reviews and you will see that I'm not the only one that has had to deal with this... More
by gustavormarin
Employees Worked With
Didn’t see a name
August 03, 2022
Appreciated the assistance from Teo - presented the facts without being pushy. Also great to have porter service to pick us up from our home and transport us back. without being pushy. Also great to have porter service to pick us up from our home and transport us back. More
by pammandfred
Employees Worked With
Teo Miranda, Victor Hernandez
July 25, 2022
Jeffrey Martin is the best when you look for a car. He’s not only help us to find the right car, the right amount of payment but he also gave us knowledge of the new car and made us comfortable to ride He’s not only help us to find the right car, the right amount of payment but he also gave us knowledge of the new car and made us comfortable to ride it. The finance manager also friendly and patiently to handle our paper. Look forward to buy another car More
by Margaretha
Employees Worked With
Jeffrey Martin
July 22, 2022
Great service and sales department! Everyone is always smiling and willing to help out in anyway they can! Everyone is always smiling and willing to help out in anyway they can! More
by Nurseemma2009
Employees Worked With
Glenda, Kyle, Oscar, andrew, amber .. and a few others that I can’t remember
July 20, 2022
I had my Toyota serviced at Toyota of the Desert Monday for a simple tail light replacement and tire rotation. I made the mistake of telling the guy handling my service that my car had been kept in good s for a simple tail light replacement and tire rotation. I made the mistake of telling the guy handling my service that my car had been kept in good shape by Pep Boys but that since they had scaled back to basic services during the quarantine, I was back at Toyota. The guy didn't let me forget it, mentioning it at least 4 times. After waiting twice the time predicted for the service they kept "finding" things and up-charged me with additional issues "found" to a bill of $300. Next day, my battery was dead. (Coincidence???) I called Toyota and got the royal treatment of "that's your problem not mine, lady" attitude. Called Pep Boys (whose basics include batteries) and was greeted with a respectful 'no problem," we'll-get-it-fixed-right-away attitude from the git-go. WHAT A DIFFERENCE!!! I am happy to report that "Andres" there advised they've hired all new crew and will be full service again shortly. I realize that this single lady senior can be a target for the unscrupulous car repair people. I never experienced that at this Pep Boys and I am delighted that I can go back to using them, with full confidence. More
by clubmudge
Employees Worked With
Gilbert Rios
