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Toyota Of The Desert
Cathedral City, CA
298 Reviews
You might expect a car company’s top priority to be cars, but not at Toyota of the Desert. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 298 reviews
January 26, 2022
First of all, what is the point of an appointment if I have to wait 2.5 hours? Ok. I waited. Two hours and 45 minutes later my truck is still in line to go the the shop. Service tech tells me it's next an have to wait 2.5 hours? Ok. I waited. Two hours and 45 minutes later my truck is still in line to go the the shop. Service tech tells me it's next and going back in 2 minutes. 20 minutes later still hasn't moved. I have a 2021 truck I bought from this location and still cannot anything resembling decent service. I will not buy from them again. More
by juan_schroeder
Employees Worked With
Service desk
December 30, 2021
I 100% recommend Toyota of the desert to everyone!!! Especially Charlie and his team who help me get me into what I wanted!!!! There amazing and the best team ever!!! They are amazing and awesome!! I Especially Charlie and his team who help me get me into what I wanted!!!! There amazing and the best team ever!!! They are amazing and awesome!! If you are looking for a car please go look for Charlie!!! More
by Marleypaniagua23
Employees Worked With
Charlie B.
November 23, 2021
Nice enough but after accepting the "upsell" for filters for 20,000 mile service, we waited four hours. We were early for our scheduled appointment. Almost as though now that they got my money, they don't c for 20,000 mile service, we waited four hours. We were early for our scheduled appointment. Almost as though now that they got my money, they don't care about my time. More
by Jakethedog
Employees Worked With
Ramon
November 14, 2021
The customer service I was provided by Ibrahim L. was fantastic. Despite the inconvenience of the water being shut down and not being able to get my complimentary car wash (really not a big deal), or the fantastic. Despite the inconvenience of the water being shut down and not being able to get my complimentary car wash (really not a big deal), or the issue with the Maintenance Required light, I was treated with respect and compassion. Ibrahim went out of his way to make me feel validated and that I mattered. He assisted me with making sure I got the full benefits of my package. He corrected the issue with the light himself, rather than calling someone else to do it. He providing me with his extension if I had any other issues. I gave you the best possible rating because of the excellent customer service Ibrahim provided to me today. More
by Siobhan
Employees Worked With
Ibrahim Lapaj
October 01, 2021
Worst Toyota Dealership ever, gaslighting, Lies, irresponsible employees, hostile, They damaged my vehicle then say they are not taking responsibility. irresponsible employees, hostile, They damaged my vehicle then say they are not taking responsibility. More
by Hdlyfe
Employees Worked With
Robert Dumas, Jonathan,Enrique
September 13, 2021
Funny, so many of these reviews have responses from the dealer saying to contact them. On my 3 star review, when I did contact them I got no response. dealer saying to contact them. On my 3 star review, when I did contact them I got no response. More
by Joe Schmoe
Employees Worked With
Kasey
September 02, 2021
buying a car takes a short time, repairing a car lasts for years...... a good deal on buying a car is no deal at all when the service department will not honor warranty claims for years...... a good deal on buying a car is no deal at all when the service department will not honor warranty claims More
by rn
Employees Worked With
service writer
August 25, 2021
Jonnathan is the best! Notified me of the recommended services I should get, but didn’t pressure me like many places do! Which I appreciate a lot, considering I’m not familiar with cars. He took the time services I should get, but didn’t pressure me like many places do! Which I appreciate a lot, considering I’m not familiar with cars. He took the time to educate me about my options, I highly recommend going to him for concerns about servicing your vehicle. Wonderful experience! More
by Enelyn A.
Employees Worked With
Jonnathan
August 13, 2021
Worst customer service ever!! The car salesman Teo was the absolute worst!! He walked way ahead of us, pointed out a car to us and told us, "that ones too expensive" before he even knew our price range, the absolute worst!! He walked way ahead of us, pointed out a car to us and told us, "that ones too expensive" before he even knew our price range, made us feel as if we were more of a bother than anything. And, the prices were 5-6K higher with no explanation. We should have known it was gonna be bad when no one came out to help us at all. We had to find someone ourselves. Terrible terrible service! Go elsewhere! More
by Tm
Employees Worked With
Teo
July 29, 2021
Makes my stomach hurt so bad. They give used car salesmen a bad name. Every car has an up sale of $2000 automatic. The finance person Mariposa slipped out the side door when I start to question/audit their f a bad name. Every car has an up sale of $2000 automatic. The finance person Mariposa slipped out the side door when I start to question/audit their financing. They will not stand by their word for anything. If you think that they are doing you right have somebody take a look at the paperwork objectively. More
by avi.aimee
Employees Worked With
Jeffrey, Mariposa, Drew
