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Toyota Of The Desert
Cathedral City, CA
206 Reviews
You might expect a car company’s top priority to be cars, but not at Toyota of the Desert. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 206 reviews
May 06, 2021
Jonnathan in service is very friendly and well informed of services and costs. When I arrived for my 10am appointment, I mentioned that in was on my lunch break and was going to leave my Tacoma there for of services and costs. When I arrived for my 10am appointment, I mentioned that in was on my lunch break and was going to leave my Tacoma there for an oil/filter change and he took care of me in a very short period of time. I was able to get back to work on time and he followed up with me over the phone to ensure everything I needed was taken care of. My husband and I purchased our very first Toyota back in 2009 (we've only owned Toyota vehicles since) with you and have always serviced our vehicles there, and we have never reviewed your service... but this time it was different and this guy really did go out of his way to provide an amazing service. Jonnathan is a great asset to the company!!! Thank you Jonnathan, Elba & Luis Ramos More
by elba_gabriela14
Employees Worked With
Jonnathan
April 22, 2021
J.D. Bunnell Sales Floor Team Member, was amazing!! I bought a CHR 2021 so happy with my purchase. Toyota of the Desert is the Best!!!! I highly recommend Toyota of the Desert!!! :) bought a CHR 2021 so happy with my purchase. Toyota of the Desert is the Best!!!! I highly recommend Toyota of the Desert!!! :) More
by lettypena3
Employees Worked With
JD Bunnell
April 21, 2021
This place is a joke, my sister took her 4Runner in for a diagnostic, her car had not been driven in a while, so she was concerned about fluids and anything else wrong with the car. Michael was her service a diagnostic, her car had not been driven in a while, so she was concerned about fluids and anything else wrong with the car. Michael was her service advisor, very friendly and told her she had some recalls as well. So later he contacted her to tell her that she needed all the fluids flushed, which she assumed she would need that. Then they said she needs an alternator and new timing belt. They want to charge her $1500 to do the fluids alone!! You have got to be kidding me. She also needs the spark plugs replaced. I understand it needs some stuff done, but they want to charge her for the whole job over $5000!!! And that was them saying with discounts!! Also they have a line item to clean her battery, the battery is brand new, we just put it in today!! They have got to be joking!! She is so upset, I don’t know if it’s because of the area or what, but nobody should be charged these prices!! Unbelievable! I will never recommend this place to anyone!! More
by arobrps
Employees Worked With
Michael
March 28, 2021
Awful experience after the sale. During the buying process they treat u great n promise the world. Afterwards though if u need something like the work promised on a do bill. Give you the runaround and process they treat u great n promise the world. Afterwards though if u need something like the work promised on a do bill. Give you the runaround and lie to you. More
by Greenchile22
Employees Worked With
Andrew sullivan
February 08, 2021
I had a great experience with Toyota of the Desert. Everyone was very knowledgeable and professional. Thank you to Oscar and Andrew. Pricing was very fair. Everyone was very knowledgeable and professional. Thank you to Oscar and Andrew. Pricing was very fair. More
by rarawson41
Employees Worked With
Oscar, Andrew
February 03, 2021
I would like to give this dealership a good review but I can't although when I purchased my car here in August 2020 the people that had worked with me were great. It is that there is zero follow-up afterwar can't although when I purchased my car here in August 2020 the people that had worked with me were great. It is that there is zero follow-up afterwards. I had originally leased the vehicle that I purchased and had been having my car serviced there and they had always contacted me, sent special offers from time to time, sent texts to remind me when maintenance such as; oil changes, etc were due. Not anymore, I have not heard one word from them, no emails, no texts, no snail mail nor anything since I purchased the vehicle. The funny thing though is that I receive emails and snail mail with special offers and so forth from OTHER Toyota dealerships which is kind of whacked! I have tried calling the service department to find out if I should set up an appointment. They NEVER answer the phone nor call back when I left a message in the service department! The automated system they have is not very together either.. garbled sounding at times. If I had to do it all over again I wouldn't purchase a car from here and I certainly couldn't recommend it to others. More
by stefenshady
Employees Worked With
Jerry Rushing in Sales, Steve in Finance, Sandi Delic - Sales Manager
December 16, 2020
Very friendly and helpful! I’ll continue business with them and with the salesman Victor. Was a great experience and they have all my future business. them and with the salesman Victor. Was a great experience and they have all my future business. More
by James
Employees Worked With
Victor
December 10, 2020
Decided to purchase my lease and had a very easy time doing so. Everyone was super helpful... until it came time to get my plates. I have been trying for more than 2 months to get ANY information on it a doing so. Everyone was super helpful... until it came time to get my plates. I have been trying for more than 2 months to get ANY information on it and have been completely ghosted. I have called, emailed and chatted my way to complete silence and zero help. I have dealt with so many different people telling me that “someone will get in touch with you” that I can stand. Zero help after the sale. Next step is to drive back to the dealership and camp out until someone finally decides that I’m worth their time More
by Arthur
Employees Worked With
Anthony, Alex
October 23, 2020
Gilbert Rios was very helpful,efficient and understanding when I could not complete the service I needed in August because I had to leave the desert for a month. He ordered the part and had it held in the pa when I could not complete the service I needed in August because I had to leave the desert for a month. He ordered the part and had it held in the parts department until I returned. I can see he likes his job and giving quality service. More
by lois
Employees Worked With
Gilbert Rios
