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Toyota On Nicholasville

Nicholasville, KY

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378 Reviews

2100 Lexington Rd

Nicholasville, KY

40356

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378 Reviews of Toyota On Nicholasville

September 29, 2013

I went to Toyota on Nicholasville because I was hearing a noise when breaking. I was told I needed new breaks and rotors. It was going to cost 500 for rear breaks and rotors only. After being told how much More

by LMartin0063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 30, 2013 -

Toyota On Nicholasville responded

Mrs. Martin, Thank you for the opportunity to respond to your service experience on your 2004 Corolla on 9/20/2013. The repair order states that when you are softly braking you were hearing a squeal noise and a metal to metal sound at times. Our technician inspected your brakes and found you had 7mm remaining on the front brakes and they were aftermarket not a Toyota brake pad. He also inspected the rear and there was 2mm remaining on the rear shoes and the brake drums had an excessive amount of rust grooving. While 2mm is about 50% of the brake shoe remaining the excessive amount of rust and grooving in the brake drum would require resurfacing of the brake drum. I am required by federal law that the brake drum be above a minimum thickness after we resurface it remove material from it. The only way to achieve this would be to put the brake drum on the brake lathe and resurface it. After we have resurfaced the drum and obtained the desired finish in the drum we would then measure it to see that it was above minimum thickness. If it is not above minimum thickness I am prohibited from reinstalling it on the car by law. It was the technicians judgment that after the resurfacing of the drum it would no longer meet this standard. That is why we recommended the replacement of the rear drums. The brake shoes were tapered and due to there age he also recommended there replacement. I am also held to a higher standard then independent shops. I warrant all my repairs for 12 months unlimited miles. Most of your independent shops only warranty there work for 30,60 or 90 days at the most. So for us to be confident that there would no longer be any type of squeal or metal to metal sound when you applied your brakes it required the replacement of the rear drums and brake shoes. We could have recommended resurfacing the rear drums and cleaning and adjusting the rear brake shoes. We have tried this repair on other cars only to have the customer come back with the same complaint and ultimately had to replace the shoes and the drums to eliminate the noise. I apologize that you were not given the option after the inspection was performed. It is not that your brakes are unsafe but due to the age and mileage of your Corolla the brakes squeal and make a scraping noise at times. The only way we have been able to correct this condition in the past was with the replacement of the brake shoes and brake drums with genuine Toyota parts. The technician recommended a specific repair for a specific complaint. Squeal metal to metal sound at times. Again I apologize for any inconvenience this mis-commutation has caused you but for us to guarantee you there will be no more squeal or metal to metal noise from your brakes the brake drums and shoes will ultimately need to be replace to stop these noises. It is our mistake that we did not inform you that the brakes are still functional just noisy and if you wanted to eliminate the noise it would require the replacement of the shoes and drums. Best Regards, Tim Leighton Service Manager Toyota on Nicholasville 859-881-6281 tleighton@tonss.com

Oct 14, 2013 -

Toyota On Nicholasville responded

We are committed to providing high quality customer service, and are very disappointed that you did not share that experience. We would like to have the opportunity to work with you to resolve any issues with your experience at our dealership. Please send us a private message at toyotanich@gmail.com if you would like to further discuss the issue. Thank you, The Toyota On Nicholasville Team

September 26, 2013

The team at Toyota On Nicholasville are by far the most professional and friendly sales people I've ever had the opportunity to work with. If you are currently looking for a new or used vehicle, Don't both More

by BrianMichaelWest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2013 -

Toyota On Nicholasville responded

Thank you for your business. We look forward to seeing you again in the future. Thank you, The Toyota On Nicholasville Team

September 03, 2013

Bobby is makes buying a car easy. He is knowledgable and trustworthy. My fiance and I have both purchased vehicles from him and are very happy. He really is great guy. I would send my family members to bobb More

by skbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Lane
August 28, 2013

We had a great experience purchasing our new Prius V. Bobby Lane was very friendly, funny, and knowledgeable. We would highly recommend Toyota on Nicholasville, and Bobby Lane, to anyone! More

by kcarter408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 02, 2013

My wife and I stopped in, we met Bobby Lane and I told him we were interested in buying a Xb Scion. We were on our way out of town and I told Bobby he had one hour. His response was "I wont promise but More

by ramlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
April 28, 2013

Bobby Lane and the Toyota on Nicholasville staff has been great! His experiences has exceed my expectation. If there was someone I would recommend to this dealership I will recommend them to see Bobby Lane. More

by bcreec85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 01, 2013

My husband and I were out "shopping" for an Toyota Avalon 2 weeks ago. When Bobby came out and introduced himself, I informed him that we were only "shopping" not "purchasing". I must say, Bobb More

by oldpopsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 26, 2013

Dear Sir/Madam, my fiancee and I purchased a 2013 Toyota Tundra from Bobby Lane (Toyota on Nicholasville). Approximately one year previous, we had purchased a 2011 Prius from this dealer. The primary reas More

by Waterstreet931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 27, 2012

Bobby was the best. He really listened to what I wanted. And went out of his way to be helpful. I will recommend Bobby to anyone interested in a new car. More

by LesleyCarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 19, 2012

By far, the best experience we have ever had. We walked out of the dealership feeling like we had been with family not sales people. It was AWESOME!!!!!!! More

by bikergal1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
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