Toyota Pasadena

I visited this dealership with the intention of purchasing a vehicle. Regrettably, my experience was marred by the unprofessional and unethical behavior of Paul. He insisted on adding extra feature purchasing a vehicle. Regrettably, my experience was marred by the unprofessional and unethical behavior of Paul. He insisted on adding extra features to the vehicle, claiming it would result in an additional cost of $5,000. When I expressed my clear and explicit disapproval of certain features and declined their inclusion, Paul, in a dismissive manner (with a smirk), callously stated, "We're putting them on." Feeling left with no alternative, I decided to leave the dealership, expecting the matter to conclude there. However, I was subsequently contacted repeatedly by the dealership staff, attempting to convince me that there was a misunderstanding. I want to stress that there was no misunderstanding. I explicitly communicated my preferences, and Paul's actions were a blatant disregard for my wishes. There was no miscommunication; rather, it appears to be an attempt to cover up the unethical conduct that transpired during my visit. I believe such actions may not only be unethical but also illegal. Paul's behavior and the subsequent attempts to downplay the incident have left me deeply dissatisfied. More

Great sales team. Worked with me to make getting a new car easy. Recommend them highly. Worked with me to make getting a new car easy. Recommend them highly. More

I’ll like their service. It’s so easy to get the schedule for them. That’s why I’ll get another car . It’s so easy to get the schedule for them. That’s why I’ll get another car . More

The type of con job that makes you hate dealing with car dealerships - they advertise cars that they do not have at prices that do not exist. I’m not sure if this is illegal, but it’s certainty unethical. T dealerships - they advertise cars that they do not have at prices that do not exist. I’m not sure if this is illegal, but it’s certainty unethical. The salesman only responded when I contacted him, because he knew that I was trying the purchase a car that did not exist. Total con job. My last communication was “please do not contact me again.” Buyer beware. More

This dealer is family friendly, and ver clean and up to date with things. This is the 5 car buy there. date with things. This is the 5 car buy there. More

I brought my RAV 4 in for a paint inspection and the customer service was outstanding. Stephanie Reyes was the Service Consultant that took care of me. She was organized, knowledgeable and I was very im customer service was outstanding. Stephanie Reyes was the Service Consultant that took care of me. She was organized, knowledgeable and I was very impressed. I cant More

Outstanding service and helpful. No pressure applied to the customer which makes it a pleasant experience overall. Mr. Young Ju provided outstanding service and answered all my ques No pressure applied to the customer which makes it a pleasant experience overall. Mr. Young Ju provided outstanding service and answered all my questions. More

Haide Camacho is a scammer, strong arm my mother during her service visit. After me calling in and explaining to her we just wanted a Oil changed today nothing more, Haide continued to explain our new tire her service visit. After me calling in and explaining to her we just wanted a Oil changed today nothing more, Haide continued to explain our new tires (under 5k miles use) needed rotation as well. At the end, my mother was charged $202 dollars for a oil change and tire rotation. But online this service is advertise at $69.88 (Oil change only), so our tire change cost $100. You can find photos and proof on yelp review page More

This is a good dealership i bought a tacoma here however there 120 miles from my home they make business friendly there 120 miles from my home they make business friendly More

Raffi and Nick and all the rest who helped us were all extremely courteous. The purchase and delivery of the truck was very smooth. Will definitely recommend them and the dealership to our friends. extremely courteous. The purchase and delivery of the truck was very smooth. Will definitely recommend them and the dealership to our friends. More