Toyota Of Pasadena - Service Center

I brought my RAV 4 in for a paint inspection and the customer service was outstanding. Stephanie Reyes was the Service Consultant that took care of me. She was organized, knowledgeable and I was very im customer service was outstanding. Stephanie Reyes was the Service Consultant that took care of me. She was organized, knowledgeable and I was very impressed. I cant More

Haide Camacho is a scammer, strong arm my mother during her service visit. After me calling in and explaining to her we just wanted a Oil changed today nothing more, Haide continued to explain our new tire her service visit. After me calling in and explaining to her we just wanted a Oil changed today nothing more, Haide continued to explain our new tires (under 5k miles use) needed rotation as well. At the end, my mother was charged $202 dollars for a oil change and tire rotation. But online this service is advertise at $69.88 (Oil change only), so our tire change cost $100. You can find photos and proof on yelp review page More

Took our 2010 Toyota Prius in for a $140 diagnosis. Received a very general and vague diagnosis of repairs that were needed I had to question the manager several times. The estimate does not show t Received a very general and vague diagnosis of repairs that were needed I had to question the manager several times. The estimate does not show the parts and cost for each item. Just a summary of the $5,015 bill. It would be nice if they gave the entire name of the part and it's cost. I won't be going back there again. I don't recommend Toyota Pasadena at all. More

Great customer service MOLLY, Manager at Toyota in Pasadena Ca. Thank you for all your help,and professionalism, I do appreciate you. You were so very helpful. Pasadena Ca. Thank you for all your help,and professionalism, I do appreciate you. You were so very helpful. More

Great job Dave. Brought the wife's Rav4 in for service. Night drop and then picked up early next morning. Couldn't be easier or more efficient. Dave and Toyota Pasadena did a great job. Thank you Dave. Night drop and then picked up early next morning. Couldn't be easier or more efficient. Dave and Toyota Pasadena did a great job. Thank you Dave. More

Great Customer Service, but buyer beware! (Service Great Customer Service, but buyer beware! (Service Department) The real reason I'm writing this post today. Went in to have two recall services c Great Customer Service, but buyer beware! (Service Department) The real reason I'm writing this post today. Went in to have two recall services completed on the Tundra and asked if they can check out my brakes. After a few hours of waiting at home I get a call saying that the car is done and the front pads and rotors need to be replaced and it if I didn't want to change them now it would be $75 Dollars for the inspection!. BUT! If i did change them now they would waive the inspection fee and charge me $515 for new front brake pads and rotors.!!!!!!! Now Ive owned a few Toyotas over the years and one thing they always pride themselves on is their "Multipoint Inspection" at every service, which usually includes inspecting wear and tear on tires and brakes. When I asked them about why Im being charged $75 for something they do for free they said "it was a wheel off inspection". When I asked what they found in their inspection they said "The front pads and rotors show heavy signs of use". After I refused to have them replaced by them I asked my service rep to let me speak to his manager. When I spoke to the service department manager I asked again why am I being charged $75 for an inspection that is usually free. He argued that there was no regular service done on the truck to warrant a free inspection. I then tried to clarify what is the difference between their "Multipoint Inspection" to the "Inspection Fee" and the manager said that the "multipoint inspection is just visual inspection of the tire and brakes with the wheel on, when they have to remove the tire it cost $75 dollars". Since they said that the "Multi Point Inspection was just a visual inspection", I asked why would you remove the wheel if you can see the brake pads and rotors through the rim? Then, when I countered his "no regular maintenance was done on the truck" argument with the two Federally Mandated Recalls that were required for the truck, is when he asked me to come in and speak to him personally. Initially at first I refused because of the bad reputation service departments have with overcharging people for routine maintenance, but I had to get the truck anyway and so I agreed But before I even agreed to speak to him, I mentioned that I'd be writing a review on this situation. I showed up a few minutes later expecting nothing to happen but then the Manager proposed a deal, as soon as I walked in. His deal was that he would allow me to take the truck free of charge, if instead of a negative review i posted a positive one. I agreed but only to get my truck. I got the truck back with out a charge and now Im writing this to warn everyone. DO NOT GO TO TOYOTA PASADENA FOR ANYTHING!!!!!!!!!! People have a right to walk into a dealership and be shown the same respect they were shown when they bought the car, I dont expect to go to a dealership and have to fight for trivial things such as a visual inspection. For me I will be canceling my extended warranty and I will be finding a local mechanic I can trust and build a relationship with to work on my truck. I wont stop buying Toyotas just yet but I will never bring my cars to be serviced at Pasadena Toyota ever again and will definitely never purchase any vehicle from them. Id rather go to Longo Toyota or Glendora Toyota and try them out before using Toyota Pasadena ever again. Recap: Toyota Pasadena will do what they can to make the customer happy but they will rob you blind or make you fight for it in the process. There is a sayin in this business that goes "when you buy a car, you date the sales department, but you marry the service department" I wonder how that even came about. More

I have been coming here for years but recently had a terrible experience with Mitch, one of their service people. I am not coming back. terrible experience with Mitch, one of their service people. I am not coming back. More

Mitch in service is great. He took great care of the wife's Rav4 today. The dealership did a fantastic job. Good price great work. Thank you for the quality service. wife's Rav4 today. The dealership did a fantastic job. Good price great work. Thank you for the quality service. More

Serious Repairs The 2006 Tundra truck from back east had serious rust issues underneath. There was a lot of risk involved in removing bolts and associated parts brea The 2006 Tundra truck from back east had serious rust issues underneath. There was a lot of risk involved in removing bolts and associated parts breaking, but they did a careful job under the circumstances. More

Great Dealership! Excellent Service! I came in today for some diagnostics and service. Louie Martinez was my awesome service advisor once again! ( I came in August as w Excellent Service! I came in today for some diagnostics and service. Louie Martinez was my awesome service advisor once again! ( I came in August as well and he was my advisor, then as well.) I also got the opportunity to speak with several other customers for a school marketing project I'm working on, and the absolutely lovely Gabriella their customer relations manager about all things Toyota. She was not only lovely, she was so lovely, I'm taking the time to write this review instead of studying for my test tomorrow... which I really should be doing... seeing that I spent so much time on my project at Toyota today. My point is, this place is great! Everyone is friendly and helpful and all the customers I talked to really loved their cars and the customer service they received from this dealership. I'm no secret shopper or anything, but if I was, I'd give this dealership 6 out of 5 stars. They are so customer service oriented it's no wonder they are always busy. They are a lovely, efficient, and very willing to help crew. More