Toyota Santa Monica - Service Center

In the past year or two I feel like the service at this location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have been leasing from this Toyota dealership for the past 8 years, but I am considering going elsewhere, as I often feel that my concerns are not particularly important to the service staff. The attitude is best described as blase. Also I have no evidence that my vehicle is ever sanitized after being serviced. I always do this myself. I was disappointed recently as I brought my car in for it's scheduled maintenance, waited 4.5 hours for it to be finished, and then just 3 weeks later, an indicator light started coming on re: the washer fluid. This shouldn't happen so soon after a service. Feels like sloppy work. More

My car was repaired quickly and much to my surprise, it was still under warranty for my particular problem. Best news I have had in a while! was still under warranty for my particular problem. Best news I have had in a while! More

Excellent service,friendly service staff good service from parts department .They gave me Uber service and it was very fast.service finish in good time from parts department .They gave me Uber service and it was very fast.service finish in good time More

Excellent customer service. Highly recommend the Santa Monica Toyota Service Center for everyone. They are busy, but for a reason. They customers a loyal to this Service Center. Monica Toyota Service Center for everyone. They are busy, but for a reason. They customers a loyal to this Service Center. More

Joanna that I dealt with it was excellent happy I got the work done quickly. I don’t think I need to say more than that work done quickly. I don’t think I need to say more than that More

I made the mistake of making an appointment during one of the lunch hours, I have always been appreciative of prompt and courteous service but this was the first time, in 12 years, there was not one person i the lunch hours, I have always been appreciative of prompt and courteous service but this was the first time, in 12 years, there was not one person in any of the booths, I kept asking anyone that passed by what was going on which is how I found out it was lunch time but 2 people should have been out there. And there was someone waiting longer than I so it turned out I spent 30 minutes to leave my car for service; which made me late for my next appointment to which I walked. I had given myself enough time for my 10 minute walk, thinking I'd be at Toyota for about 10 minutes. I still would recommend Toyota because I don't base judgement on one experience. More

Service department is lazy and very inconstant. I have canceled my Toyota Care because of it. I was told that my service was not economical for them even though I had purchased Toyota Care canceled my Toyota Care because of it. I was told that my service was not economical for them even though I had purchased Toyota Care More

Took great care of me and my car. Kept me informed of when my car was ready. Made the process of servicing my vehicle quick when my car was ready. Made the process of servicing my vehicle quick More

Efficient check-in process but lack of updating on status of vehicle and unreliable finishing times. Not enough staff to support the demand of service. of vehicle and unreliable finishing times. Not enough staff to support the demand of service. More

Joanna is a fabulous Toyota rep as are the others who always keep you updated. Joanna goes the extra mile and makes great suggestions for places to go while you're waiting, like good coffee and farmer's always keep you updated. Joanna goes the extra mile and makes great suggestions for places to go while you're waiting, like good coffee and farmer's market! More