Toyota Sunnyvale

Professional, helpful, direct. I had a pleasant experience with Luke Zhang for purchase of my new RAV4 Hybrid. He provide information promptly and professionally, addressed my quest I had a pleasant experience with Luke Zhang for purchase of my new RAV4 Hybrid. He provide information promptly and professionally, addressed my questions fast and effectively. He is friendly, helpful, yet never aggressive. I had the feeling that he took the words ‘at your service’ sincerely and seriously. I am very happy as a customer and I’d be happy to recommend him and work with him for future car business. More

Friendly and fast experience buying a used, certified car. James Tran was very helpful and friendly, and helped us complete the sale quickly. There was a good selection of used, certified cars matching our se James Tran was very helpful and friendly, and helped us complete the sale quickly. There was a good selection of used, certified cars matching our search criteria. More

They know without you telling them My husband and i went in today in the morning, and didnt have to do much, explain much, or anything. We had a nail in the tire and millis helped us ou My husband and i went in today in the morning, and didnt have to do much, explain much, or anything. We had a nail in the tire and millis helped us out, and it took a while, but we didnt even complain. He checked in on us multiple times, and gave us the service on the house. Amazing customer service throughout the entire bodyshop. It was my first time at the location, and definitely wont be the last! More

Straight forward smooth experience with Praneet First time car buyer. My experience at Toyota Sunnyvale working with Praneet was excellent. Everything was quick and easy. Praneet was very responsive First time car buyer. My experience at Toyota Sunnyvale working with Praneet was excellent. Everything was quick and easy. Praneet was very responsive to all communications. More

Great experience buying a used car, not so great follow up I was looking for a "cheap" used car and Fred in sales worked with me to find something I'm really happy with. He listened to what I was looking for a I was looking for a "cheap" used car and Fred in sales worked with me to find something I'm really happy with. He listened to what I was looking for and advised me on what to buy. The car in question was more than I wanted to spend and there was no room for negotiation, but Fred and Ali worked with me on some cost-cutting and explained the trade-offs. Unfortunately there was in issue in working out a finance deal for the figure we had agreed on so I had to adjust my downpayment and monthly amount. Richie in finance really went the extra mile to find something that worked for me. However, the second day after I drove the car off the lot I noticed a minor issue which I later looked up online. There were lots of similar reports from other owners of the same model claiming that the issue was a symptom of something bigger, that it got worse over time, and that their dealers had made repairs at no cost to them due to safety concerns. I returned to the dealership on the third day and spoke with Jad, who was very helpful. He looked for information from Toyota about the problem, checked with service technicians, and even had them have a cursory look at the vehicle. Ultimately the outcome was that the staff at the dealership believed that there were no safety concerns and that if I wanted to have this issue looked at I would need to pay for a diagnostic to be performed. I believe the arrangement was that if the diagnostic revealed a safety issue, then I would not need to pay the fee and that repairs would be made at no cost to myself. This wasn't a great feeling since I had literally just bought the car, but I had to trust the staff or risking paying out more money. Jad did say he would make a note of the issue in case it deteriorated. I have since emailed him with another report from owners of the same model who have experienced my exact issue, but I haven't received a response. I feel that the right thing to do would have been to perform the diagnostic and waive the fee. More

Toyota Camry sell Leanne is a Sincere and honest sales person at Toyota Sunnyvale. I felt comfortable looking at cars with her and sticking to my price range and qualit Leanne is a Sincere and honest sales person at Toyota Sunnyvale. I felt comfortable looking at cars with her and sticking to my price range and quality without being pushed into buying something not for me. She suggested what fit my lifestyle and payments. She builds a friend in her costumers and wants to help out rather than make a sale. Thank you Leanne, i love my Camry! More

Excellent I had a great time , and I left very happy :).I had best Experience with Ahmad and Dhanendra , Very friendly and so professionals , as well as Kevin V I had a great time , and I left very happy :).I had best Experience with Ahmad and Dhanendra , Very friendly and so professionals , as well as Kevin Vo. More

Service dept Brought my car back for recommended repairs Marcus told me it would be done by 2pm . Car was done by noon. Awesome service dept. Rec to all my friend Brought my car back for recommended repairs Marcus told me it would be done by 2pm . Car was done by noon. Awesome service dept. Rec to all my friends More

Highly recommended Nobu Ishihara is super. No hassle, no gimmick, no nonsense. We had a very pleasant shopping experience with him. You won't get anything wrong with Nobu Ishihara is super. No hassle, no gimmick, no nonsense. We had a very pleasant shopping experience with him. You won't get anything wrong with Nobu. More

Truly Exceptional Service by Jonathan Bought a Toyota Mirai last week and I had the BEST experience with Jonathan! So friendly, so professional, so informative, and really makes the car b Bought a Toyota Mirai last week and I had the BEST experience with Jonathan! So friendly, so professional, so informative, and really makes the car buying process easy for buyer. Highly recommended. More