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Toyota Sunnyvale
Sunnyvale, CA
4,380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,380 Reviews of Toyota Sunnyvale
October 27, 2016
Exceptional Service I have taken my 2001 Toyota Tacoma to Nathan Chavez at Sunnyvale Toyota. He is always knowledgeable, courteous and provides amazing customer service. I have taken my 2001 Toyota Tacoma to Nathan Chavez at Sunnyvale Toyota. He is always knowledgeable, courteous and provides amazing customer service. My mom also bought a new Camry from Sunnyvale Toyota. I told her to only go to Nathan because he is the best! More
by lilkawi
Employees Worked With
Nathan Chavez
October 27, 2016
Pleasant experience. Bought a used 2012 Nissan Rogue. My salesperson was Darwin, helpful and friendly. He was very attentive and honest in answering all my questions and t Bought a used 2012 Nissan Rogue. My salesperson was Darwin, helpful and friendly. He was very attentive and honest in answering all my questions and took the effort to make sure the vehicle would be detailed when driving off the lot. Overall good experience. Thanks, Darwin! More
by angelanissan
Employees Worked With
Darwin
October 27, 2016
Called about a used car I called Toyota Sunnyvale and spoke to Kalani Hernandez. He was very knowledgeable and answered my questions about a vehicle I was inquiring about. I I called Toyota Sunnyvale and spoke to Kalani Hernandez. He was very knowledgeable and answered my questions about a vehicle I was inquiring about. I didn't feel pressured to purchase the vehicle at any time, the customer service left me feeling very happy and at ease. I would definitely recommend talking with Kalani and I will be purchasing a vehicle in the near future from Toyota Sunnyvale. More
by Lynette
Employees Worked With
Kalani Hernandez
October 26, 2016
2017 Tundra 1794 Purchase Chris was my salesperson and he handled the entire experience professionally. He expedited the transition from my Toyota Camry to the Tundra, answered Chris was my salesperson and he handled the entire experience professionally. He expedited the transition from my Toyota Camry to the Tundra, answered all my questions, and you would be hard-pressed to find a more friendly, sincere and personable individual in the car business. Likewise; Jonathon, the sales manager, helped to make the process smooth and painless. Finally; Kyle handled my financing and he is also first-rate in getting-the-job-done! I highly recommend the entire dealership first, for the world-class Toyota products and, second, for the helpful team that make the business a place that I will return to in the future. For some reason my computer is not allowing me to click on the stars below, however, I rate them all 5 Stars! More
by Doug
Employees Worked With
Chris Hagan, Jonathan Latchford, Kyle Krebs
October 26, 2016
Good support This is the first time for me to buy the car in U.S. Nobu explained very helpful information in Japanese. His support is very helpful for me. This is the first time for me to buy the car in U.S. Nobu explained very helpful information in Japanese. His support is very helpful for me. More
by Kenji Miyashita
Employees Worked With
Nobu Ishihara
October 25, 2016
One month after purchase review Initially I was very happy with my purchase, however I felt compelled to update my review. This review reflects my post buying experience with Toyo Initially I was very happy with my purchase, however I felt compelled to update my review. This review reflects my post buying experience with Toyota Sunnyvale. Before I begin I want to emphasize that all the employees involved with RESOLVING my issues have been professional, pleasant, and working their best to do right by me. However, this does not excuse the complete lack of oversight and downright dishonesty that took place during the purchase of this vehicle. Issue #1. upon purchasing my vehicle my salesperson informs me that the car, being used, only comes with one programmed key. This is too bad but I understand and make it a point to go make a key as soon as possible at my own cost of roughly 300 dollars (I tend to lose things). Lo and behold the salesperson at the other Toyota dealership informs me that ALL certified preowned vehicles come with two keys! It is part of the deal. After I go through the hassle of finding someone high up enough to fix this issue I am very impressed with their response. They send down a locksmith to my location and make me a new key. It was inconvenient to have to make time to meet the locksmith and I would have preferred to buy the car with key in hand but I did appreciate the effort made. Issue #2. Roughly one month after purchase I am informed that despite directly asking my salesperson "is it smogged?" and him saying "all of our vehicles are" come to find I will need to go conduct a smog test. They of course offer to reimburse me, which I appreciate but still, it is inconvenient. Issue #3 As we are leaving we ask " where is our certified paperwork?" we are rushed out the door and assured it will come in the mail. Well, it never came, and as it turns our I WAS supposed to receive and sign the certification paperwork at the dealership. They have just now gotten around to mailing it to me, and only because I asked. Now I will have to sign it and mail it back. All in all, I appreciate the lengths they have gone to to fix my problems but that said none of these things should have been a problem to begin with. I can see maybe one screwup/oversight but when it gets to three it begins to stink of lack of oversight and unscrupulous behavior. If you choose to buy from Toyota Sunnyvale please cover all of your bases first. More
by Abenolkin
Employees Worked With
John Ewell
October 25, 2016
Mirai purchase from Sunnyvale Toyota I would recommend you see Stan Wolowski if you want to purchase a Mirai. He is extremely knowledge about the car and very pleasant to deal with. I would recommend you see Stan Wolowski if you want to purchase a Mirai. He is extremely knowledge about the car and very pleasant to deal with. More
by ank@3j
Employees Worked With
Stan Wolowski
October 23, 2016
I love my new Toyota. Thank you Al Mokhtari. With Al's help I found a good deal, and I am very happy with my purchase. I had a very good experience at Sunnyvale Toyota. With Al's help I found a good deal, and I am very happy with my purchase. I had a very good experience at Sunnyvale Toyota. More
by aghajar
Employees Worked With
Al Mokhtari
October 23, 2016
Smooth, painless car buying This dealership is great. Cindy was outstanding....knowledgeable, low key...very straight forward with no pressure. Roy in finance was a pleasure to This dealership is great. Cindy was outstanding....knowledgeable, low key...very straight forward with no pressure. Roy in finance was a pleasure to work with also. More
by DDT
Employees Worked With
Saroyin Roy Watkins, Cynthia Muonio
October 22, 2016
It was great service .! I really like it . It was great experienced dealing with kalani ,I got a car that I want with great quality .! I like his service ,he's really a good sales man .! It was great experienced dealing with kalani ,I got a car that I want with great quality .! I like his service ,he's really a good sales man .! More
by Sanlorenzo .<376i
Employees Worked With
Kalani Hernandez
