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Toyota Town of Stockton - Service Center

Stockton, CA

4.9
439 Reviews

439 Reviews of Toyota Town of Stockton - Service Center

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August 29, 2022

The staff was very friendly and efficient. I was told the service would take about 2 hours. It took exactly 2 hours! More

by Sheilagh4269
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Toyota Town of Stockton responded

Thank you for stopping by for your service needs. We hope your vehicle's treating you well and we look forward to serving you again in the future. Regards, Jason Kim General Manager

August 24, 2022

Service is always on top. I have nothing to say. They already know what they are doing.Heads up to all service team. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Craig
Aug 26, 2022 -

Toyota Town of Stockton responded

Hi Jim, we are ecstatic to hear that you constantly receive the 5-star service you deserve! We look forward to working with you again! Regards, Jason Kim General Manager

August 19, 2022

Did the required job without any hassle. Waiting time was fine. All Staff was informative. More

by hellogaryf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Toyota Town of Stockton responded

We are so happy that you were impressed with our service and staff! Hope to see you again! Regards, Jason Kim General Manager

August 18, 2022

Erick, our service rep is a professional in every sense of the word. Takes excellent care of us. More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Toyota Town of Stockton responded

Hi Mark, we can't wait to let Erick know about your kind words and we look forward to serving you again! Regards, Jason Kim General Manager

August 12, 2022

Rick and the service team do a GREAT job! ! Rick really listens to your concerns and does whatever he can to correct them. He communicates throughout the entire process and gets you in and ou More

by Scotty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Toyota Town of Stockton responded

Hi Scotty, we enjoy hearing that Rick and our team is working hard and our guests are leaving with a smile on their face. Thank you for choosing us and we hope to see you again soon! Take care. Regards, Jason Kim General Manager

August 12, 2022

Service for my 2012 Prius was truly above and beyond my expectations. My service advisor Raymond was awesome. More

by Sunshynone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Raj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Toyota Town of Stockton responded

We can't wait to let Raymond know about your kind words and we hope to see you at your next service visit! Regards, Jason Kim General Manager

August 07, 2022

Eric was excellent. He really goes above and beyond for his customers. I couldn't ask for a better experience More

by Markeise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Toyota Town of Stockton responded

We are ecstatic to hear that Eric made sure you had a positive visit! Hope to see you again! Regards, Jason Kim General Manager

August 07, 2022

Very busy location but everyone is so accommodating. Received perfect customer service from Rick Macias from beginning to end. 😀 More

by rcaran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Toyota Town of Stockton responded

Rick is awesome and it's no surprise that he took such good care of you! Hope to hear from you again! Regards, Jason Kim General Manager

August 05, 2022

Friendly service. The wait time isn’t too long. A little miscommunication about length of free service after purchasing my car there that’s my only complaint. More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richy Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Toyota Town of Stockton responded

Barb, We're happy that you receive prompt service and overall you're satisfied. We appreciate the feedback regarding the miscommunication about the free service after purchasing your vehicle. We'll be sure to address this with our team and we look forward to providing you with the 5-star service you deserve at your next visit. Regards, Jason Kim General Manager

August 05, 2022

I had an appointment and went right in and was out in the appropriate time. I was sent a text so I could communicate with the service rep at any time. The service rep was considerate (Jackie), friendly and k More

by Stanjoanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Toyota Town of Stockton responded

We are so happy to hear that you had a quick and smooth service visit! Please let us know if there is anything else we can help you with! Regards, Jason Kim General Manager

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