- Freddy Casillas
They treat you with respect and honesty what else could I ask for. Rick Macias he's the man. Gets me in and out in a timely manner always.
"Best Car buying experience.. AGAIN"
I said I'd be back in 4 years for a car for my parents and Toyota Town Stockton delivered again! I contacted Sid a few weeks ago. He was super knowledgeable about all the different RAV4 models. I asked him to let me know when there would be a sale. He emailed letting me know of a rebate plus finance special.
When we came in, Boon met us and instantly made us feel like family. Had we not found a workaround, Boon would have driven the new car to my parents state of NV in order to save them the hassle of re-registering it. That's a 260 mile round trip!! And now you know why I insisted my parents buy their car from Toyota Town Stockton. I felt this well cared for 4 years ago.
"Wheel fell off on Hammer Lane after tire rotation"
On August I5 I took my truck to Toyota Town for our annual service. I signed the paperwork - and after traveling about 0.3 miles the left rear tire fell off my truck - I believe the lug nuts were not put on the studs - Steve the Service Manager indicated the lug nuts were improperly installed - either way all 6 lug nuts are missing - and the wheel is off the truck. I CALLED OUR SERVICE ADVISOR DYLAN AND EXPLAINED THE SITUATION - DYLAN SAID THEY WILL COME OUT AND HELP - HE SAID GET A TOW TRUCK AND IF YOU CHOOSE BRING YOUR TRUCK BACK - WE WILL LOOK AT IT. I called AAA - the Stockton Police Arrived - my wife called Toyota Town again -- We were stuck JUST PAST the intersection of Hammer and West Lane - A VERY DANGEROUS INTERSECTION in the middle lane - for 35 - 45 minutes - Finally mechanics from Toyota Town arrived - placed the tire rim back on the truck and drove back to the agency. - I WOULD SAY A LACK OF ATTENTION TO DETAIL ON THE MECHANIC SIDE TO THE EQUATION AND A CARE LESS ATTITUDE ON THE PART OF THE SERVICE ADVISOR PLACED MY WIFE AND I, THE STOCKTON POLICE AND THE MOTORIST TRAVELING IN OR AROUND THAT INTERSECTION IN VERY DANGEROUS SITUATION.
Employees Worked With
Other Employees :
Raymond Raj, Dylan Towey