Toyota Town of Stockton - Service Center

Prius brought for recall and they found timing sealants leaking which needed to be repaired, would have caused major problems if wasn't caught and repaired in time. leaking which needed to be repaired, would have caused major problems if wasn't caught and repaired in time. More

You know, I was just telling my friend yesterday, that this dealership is amazing. I joked about the fact that it is almost spooky how helpful, happy and courteous everyone is. I say spooky because it is this dealership is amazing. I joked about the fact that it is almost spooky how helpful, happy and courteous everyone is. I say spooky because it is almost like everyone is TOO nice and TOO helpful. It is almost to the point of being suspicious. (LOL) I have been going there for each 5000 mile service, and I am now at 60,000, so have had ample opportunity to observe. I am struck by the fact that they have the same personell consistantly working the service department. They all seem to like each other and cover for each other to perform the highest level of customer service. I like the consitancy in personell and it give me the feeling that I can trust the dealership. It may sound corney but the atmosphere there almost feels like a family. Everyone seems to have such positive energy and they project a professional image. Their customer service department treats me like I am "someone special" each time I am there. Because I feel I can trust the dealership, my next car will be purchased from them if at all possible and I will continue to have my car serviced by them. I don't even care if it costs a little more because I trust them. Also, the fact that I can sit and do work and access the internet while I wait also is very helpful for a busy working professional, so this is another thing they are also doing right. My only negative comment is that I got a little "cold" while waiting...I was in the showroom and it was a little "breezy" in there for some reason. I anm a picky consumer. If I thought they were doing something incorrect, I would tell you (and them) in a heartbeat. I don't pull punches with critsim or praise. I have to tell you, these people are doing something right! In fact, theseguys should be a training facility for other customer service oriented businesses. I can't beleive i just said all that. But I meant it. GOOD JOB TOYOTA TOWN OF STOCKTON! More

Mike service me very well. Everything he did was in excellence. For that, I appreciate it very much. The only thing that bugged me was simply the car wash. Mike had informed me that you gave a free car excellence. For that, I appreciate it very much. The only thing that bugged me was simply the car wash. Mike had informed me that you gave a free car wash at the end of the servicing my car. However, it didn't look anything like when I first bought my car. I mean, just the way how it was washed when I first bought my car was excellent. I didn't feel it was that great of a car wash. I mean, I'm not expecting a super deep shining clean, but it felt like it was just a spray down. More

I have owned and driven Toyota Vehicles for 30 years. Of I have owned and driven Toyota Vehicles for 30 years. Of all the dealerships and service departments, Toyota Town in Stockton is one of the best. Ma I have owned and driven Toyota Vehicles for 30 years. Of all the dealerships and service departments, Toyota Town in Stockton is one of the best. Mark in service has been top notch, professional and always courteous. I look forward to many more years of business with Toyota Town. More

I have had my car serviced many times over the past 40 years. Toyota has always been good at servicing at a fair price. But, Toyota Town set a new bench mark for the Customer Service end of this deal. years. Toyota has always been good at servicing at a fair price. But, Toyota Town set a new bench mark for the Customer Service end of this deal. From the moment we arrived to the time we left (with a washed car thank you) the staff could not do enough to make your stay a good one. They are a top notch team, with excellent knowledge and a smile to boot. As someone once said, " I'llll be back". More