Toyota Walnut Creek

Couldn’t be be more pleased with the process. Extra special thanks to Tom Madsen for his invaluable expertise and guidance through the entire process. special thanks to Tom Madsen for his invaluable expertise and guidance through the entire process. More

I purchased my 2019 from Toyota walnut creek, by far the best shopping experience. But when I made my appointment for the 5k miles service for December Monday 23 rd it was the worst experience. I arrived e best shopping experience. But when I made my appointment for the 5k miles service for December Monday 23 rd it was the worst experience. I arrived early and waited on line and when the service advisor got to me the first think he said was that there was a 3 hours wait. I replied that I have an appointment but he said it didn't make a difference because they where so busy and short of technicians and that the 5k mile service on my truck it was only a tire rotation. And I wanted an oil change and tire rotation. So I told him I could not wait because I have my daughter with me and that 3 hours wait for that service was unacceptable. I am a ASE certified technician myself and at my shop we do this services in half an hour or less. We take pride in our work and customer service. So I ended up doing the service myself at my shop. Very disappointing service you have. Eventhough my truck came with 2 years "free" service I think I'm going to do the services myself. I hope you guys improve the customer service. Because you lose a customer. More

Friendly then quick car return I bought my Prius in 2016 by calling their internet sales department then got great help and a low price on a used Prius C. Dec 2019 I just brought t I bought my Prius in 2016 by calling their internet sales department then got great help and a low price on a used Prius C. Dec 2019 I just brought the car in for service; which for a Prius is just a fluids and safety test, not even an oil change. Robert arrived quickly at my car and was friendly and efficient at checking me in. He fulfilled his plan to return my car by noon. More

Patient and courteous sales rep The sales rep located the vehicles we inquired about and showed us every vehicle we wanted to see and compare. It took us a while to make a decision, The sales rep located the vehicles we inquired about and showed us every vehicle we wanted to see and compare. It took us a while to make a decision, but he was patient with us and let us make up our mind without any pressure or rush. It was a pleasant experience. More

Nicole is a great sales manager who made the experience really good. She was polite and answered all the questions I had about the vehicle purchase. I really appreciate her help and kindness. really good. She was polite and answered all the questions I had about the vehicle purchase. I really appreciate her help and kindness. More

I pass at least 2 Toyota dealerships to go to Walnut Creek Toyota (I live in Antioch). They take care of my needs from purchase (I purchased 3 vehicle from them) to service. They don’t try to make you p Creek Toyota (I live in Antioch). They take care of my needs from purchase (I purchased 3 vehicle from them) to service. They don’t try to make you pay for service that isn’t necessary. More

Great Place To Buy A Car Danny and Nicole were both great. We never felt rushed and they answered all our questions. So much better than the experience we had with the Del G Danny and Nicole were both great. We never felt rushed and they answered all our questions. So much better than the experience we had with the Del Grande Dealer Group (dgdg). More

No haggling needed with internet sale. As we was driver home from out of town, we decided to drop by and meet Deven without appointment. Yet in 15 minutes we are on t with internet sale. As we was driver home from out of town, we decided to drop by and meet Deven without appointment. Yet in 15 minutes we are on the way test driving the car. Deven explained clearly all services sale and the car features. More

Smooth sailing car purchase experience Our salesman, Chris Jordan, was straightforward, knowledgeable, and did everything possible for us to get the Avalon we wanted. He even drove the car Our salesman, Chris Jordan, was straightforward, knowledgeable, and did everything possible for us to get the Avalon we wanted. He even drove the car to our home and gave me a rundown of the features for over an hour. He was courteous and wanted us to be satisfied on all counts. More

great service, knowledgeable, and trustworthy representative (Bryan Saba) was knowledgeable and really patient. I had trouble deciding between interior colorway and exterior paint, but he let me t representative (Bryan Saba) was knowledgeable and really patient. I had trouble deciding between interior colorway and exterior paint, but he let me think about it without pressure. He drove me to various lots to look for the different color combinations that I was interested in. He also guided me to the best fit package (leasing a gas model Corolla) since I wasn't in the market for a long term purchase.representative (Bryan Saba) was knowledgeable and really patient. I had trouble deciding between interior colorway and exterior paint, but he let me think about it without pressure. He drove me to various lots to look for the different color combinations that I was interested in. He also guided me to the best fit package (leasing a gas model Corolla) since I wasn't in the market for a long term purchase. More