Martin Diaz

I’ve bought over 12 cars from Palmers (the previous owners of the dealership) always an easy transaction. This dealership made every thing seem difficult. The salesman Jessie Gros was great, and really owners of the dealership) always an easy transaction. This dealership made every thing seem difficult. The salesman Jessie Gros was great, and really the only reason I went ahead with the purchase, as I was ok with getting my deposit back and swapping to Springhill Toyota. Also there’s a special interest rate from Toyota going on at this time and it wasn’t even offered. 823 credit score and $40,000 down and I got a 6% interest rate. Which I’ll refinance with my credit union as soon as I register it. Sadly I will not be doing any business in the future with this dealership even though I’ve always liked Mr. Gros as my salesman. More

by shadarach1 Verified Customer Verified Customer

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Great to work with the whole team there fast and courtesy perfect and I recommend everyone to shop there great prices perfect and I recommend everyone to shop there great prices More

by CLEARYMICHAEL116 Verified Customer Verified Customer

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This dealership was easy to work with. We found our car online from Louisiana and Jesse was answered all our questions from the phone. We found our car online from Louisiana and Jesse was answered all our questions from the phone. More

by kevnlisa Verified Customer Verified Customer

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The service from Toyota west was professional and fast. I would highly recommend the service. I would highly recommend the service. More

by ANITAD.ANDERSON48 Verified Customer Verified Customer

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Fast and efficient service. Service manager was knowledgable and helpful. Got my vehicle back in a reasonable amount of time. Service manager was knowledgable and helpful. Got my vehicle back in a reasonable amount of time. More

by MOBILEBRONCOFAN Verified Customer Verified Customer

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The past few times I have come to get my car serviced it has taken hours upon hours waiting . I've even been give two rental cars for two different times and every time I return the rental cars I've still h has taken hours upon hours waiting . I've even been give two rental cars for two different times and every time I return the rental cars I've still have had to wait even after having a rental for 24 hours . This past time in particular , the part was dropped off at 6:43 in the morning and It was not ready when I returned the rental cars at 1:45 from the previous day . I can be understanding when you are putting parts on a car but even with regular maintenance it takes at least 4 hours every time . More

by carleigh Verified Customer Verified Customer

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Great dealership all around. Smoot and easy to work with these good folks. Highly recommend. Smoot and easy to work with these good folks. Highly recommend. More

by RBATES0 Verified Customer Verified Customer

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I purchased a used Honda Odyssey from Toyota West Mobile on April 11, 2026, and within weeks began experiencing serious transmission issues that should never happen with a vehicle sold by a dealership that on April 11, 2026, and within weeks began experiencing serious transmission issues that should never happen with a vehicle sold by a dealership that claims to perform a thorough 125-point inspection before selling its vehicles. I brought the vehicle back to the dealership on April 24, 2026, explained the issues in detail, and was essentially sent away without the problem being resolved. I was even told they could not properly diagnose the vehicle because they did not have Honda diagnostic equipment available. Selling a Honda on your lot but not having the ability to properly diagnose it is unacceptable. Since then, the vehicle’s condition has become significantly worse and is now unsafe and unreliable to drive, especially with children in the vehicle. I purchased this vehicle expecting safety and reliability, not a major transmission problem almost immediately after purchase. As of May 4, 2026, I have been forced to pay $75 per day for a rental vehicle while still making payments on a vehicle I cannot safely drive. This entire experience has caused unnecessary stress, financial burden, and safety concerns for my family. I am extremely disappointed in how this situation has been handled so far and hope Toyota West Mobile and corporate leadership step in immediately to make this right before more customers experience similar issues. More

by RACHAELPYLE22 Verified Customer Verified Customer

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The team here made buying a vehicle easy. They are the best Toyota dealer we've ever dealt with. Easy 5 stars They are the best Toyota dealer we've ever dealt with. Easy 5 stars More

by TLMCDANIEL0906 Verified Customer Verified Customer

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I had a great experience working with Ben Basinger. He followed up via email and text, not too pushy, just checking in. I found the car I wanted and he negotiated with me over the phone and helped me p He followed up via email and text, not too pushy, just checking in. I found the car I wanted and he negotiated with me over the phone and helped me put my deposit down from the phone. He even got my car there 2-3 weeks earlier than was expected. Great experienece working with Ben and would recommend, More

by screardo Verified Customer Verified Customer

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