Toyota West Mobile

When we lost our popcorn machine & most of our service workers; I was considering moving my business-but I thought I'd give your dealership a chance. So far so good... workers; I was considering moving my business-but I thought I'd give your dealership a chance. So far so good... More

Other than calling for weeks and not getting an answer to schedule a service, having to contact the manager, and the 30 minutes we sat in our car waiting to be helped, it was fine….That was the quickest once schedule a service, having to contact the manager, and the 30 minutes we sat in our car waiting to be helped, it was fine….That was the quickest once we spoke with a service agent that I have been in and out of the dealership, ever. More

Fast, friendly service that was convenient and affordable . Nice staff got me in and out . Nice staff got me in and out More

I appreciate all services and I enjoy being part of Toyota Family. Thanks for the hard work. Toyota Family. Thanks for the hard work. More

Everyone there are very nice and friendly They all want to help the location is easy to get to and very clean to help the location is easy to get to and very clean More

Pleasant I went in for routine maintenance, but a problem was discovered. Brittney was very patient and pleasant as she resolved the problem. was discovered. Brittney was very patient and pleasant as she resolved the problem. More

They did a good job. I appreciate the reasonable time to complete the work. Thanks. I appreciate the reasonable time to complete the work. Thanks. More

Did not complete advise service Rattling in the front drive wheel and did not replace front side markers as requested drive wheel and did not replace front side markers as requested More

Professional, friendly, honesty, caring and knowledgeable about my vehicle. I would advise my friends, family and colleagues about the service and also the vehicles. about my vehicle. I would advise my friends, family and colleagues about the service and also the vehicles. More

New owners. Almost all the employees that were great to work with are gone. Place has a different feel to it (not for the better). They even took out the popcorn Almost all the employees that were great to work with are gone. Place has a different feel to it (not for the better). They even took out the popcorn machine (it was good popcorn). Nobody likes change, but the verdict is still out whether the change at this business is for the good or not. I miss the warmth of friendly familiar faces and super customer service. The Service Center representative I did deal with was nice and seemed knowledgeable (Cameron), but again, it's starting a new relationship and building that trust all over again. The 10,000 mile service to my car was done correctly but it did take a little longer than the previous dealership. It's just disappointing to see a place you've grown to enjoy take an almost 180 degree turn. I guess time will tell if we stay with them or do business with another dealership. If they earn my trust, do great work, give good deals, and treat me as a valued customer I'll stay loyal to that location. I'm just concerned they've lost that personal touch and are moving toward a more modern business model where it's just all business and that's it. More