Toyota West Mobile

I had a great experience with the salesman. He worked hard to get me approved, and I appreciate the effort he put into helping me purchase my Toyota Tundra. Unfortunately, my experience afte He worked hard to get me approved, and I appreciate the effort he put into helping me purchase my Toyota Tundra. Unfortunately, my experience after the sale has been disappointing. The truck had several issues shortly after I bought it. When I first brought the problems to their attention, I was told I would have to pay for repairs on issues that should have been addressed by the dealership. After going back and forth, some repairs were handled, but there are still unresolved issues that have yet to be fixed. The dealership was very responsive when it came to collecting the down payment and completing the sale, but once I needed help with the problems on the truck, it became difficult to get in touch with anyone or get updates on the repairs. Even today, I’m still waiting for the remaining issues to be resolved. I believe a dealership should stand behind the vehicles they sell and provide the same level of customer service after the sale as they do before it. I hope they improve their communication and follow-through so future customers have a better experience than I did. More

The service was efficient & expert & fast. Shelby was very knowledgeable, professional and friendly, easy to trust to take care of our Highlander. Shelby was very knowledgeable, professional and friendly, easy to trust to take care of our Highlander. More

It was easy to make an appointment. The person was helpful and made sure my car received the maintenance it needed. My only negative experience was that despite having an appointment, I The person was helpful and made sure my car received the maintenance it needed. My only negative experience was that despite having an appointment, I was there for about 2 1/2 hours. However, not being in this field of work, I am not sure how long it would take to complete the work my car needed. More

I gave it a 3 star because I sat there all that time for an oil change and never once was told I needed and air filter, ac filter of wiper blades very disappointing and could have had that taken care of whi an oil change and never once was told I needed and air filter, ac filter of wiper blades very disappointing and could have had that taken care of while I was there I had to read it on an email that was sent to me. More

Busy but helpful There's a long line of vehicles waiting for services maybe not enough staff to accommodate. Other than that I had a good experience. for services maybe not enough staff to accommodate. Other than that I had a good experience. More

The service department was great, great customer service. Advisors were great. Wait time was a little longer than usual but it was a lot of people there. I did have an appointment Advisors were great. Wait time was a little longer than usual but it was a lot of people there. I did have an appointment More

Very polite and took care of my car maintained work. A job well done and the waiting time wasn't very long. A job well done and the waiting time wasn't very long. More

Arrived on time for appointment Service job required Determined that front brakes needed to be replaced. Photos were provided to show need of brake job Service was very professionally done Friendly and Determined that front brakes needed to be replaced. Photos were provided to show need of brake job Service was very professionally done Friendly and courteous More

very professional and nice place to hang out while the work was done. Did take longer than expected, but that is ok, bc they were busy. work was done. Did take longer than expected, but that is ok, bc they were busy. More

Tried to get warranty questions answered about a part and couldn't get any department to answer the phone except sales and was told they would get back with me and nothing. I've purchased 2 vehicles from the couldn't get any department to answer the phone except sales and was told they would get back with me and nothing. I've purchased 2 vehicles from there in the last few years and both service experience was terrible on both. Not that yall care but I won't be back More