Back

Toyota West

Columbus, OH

4.7
1,775 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

Directions

By Type

Showing 1,775 reviews

September 15, 2025

Great experience working with Chip. Plenty of cars to choose from. Easy and fast service. More

by renruttt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chip Geiss, Kamrie Day
Sep 16, 2025 -

Toyota West responded

We couldn't ask for a better review of Toyota West. Thanks so much, Renruttt!

September 10, 2025

From the moment I arrived- friendly service- excellent communication with salesman Dean and found the car I wanted quickly responsive to my needs More

by Scott Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Malahati, Kamrie Day
Sep 11, 2025 -

Toyota West responded

Hi Scott, thank you for sharing your experience with Dean and our team! We appreciate your business and hope to see you again at Toyota West. Safe travels!

September 07, 2025

Toyota West staff provide superior customer service every single time! They listen, assess and deliver honest and accurate feedback More

by Miko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston & Aaron
Sep 09, 2025 -

Toyota West responded

Hi Miko, we're committed to providing top-tier service at Toyota West. We appreciate your continued trust and feedback! Drive safe, see you next time!

August 21, 2025

Toyota West did a great job servicing my vehicle. There was a shock absorber failure (new car purchased 12/24 at TW) which they replaced under warranty. I dinged them one star because the part took More

by B Sharpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Marasek
Aug 25, 2025 -

Toyota West responded

Thank you for sharing your experience. We value your feedback and will share it with our team. If there is anything else we can do for you, please let us know. Thank you for choosing Toyota West for your business!

August 19, 2025

Great experience. Very happy with the Lexus I purchased from Toyota West. Chris Cochenour was extremely helpful and was excellent at following up with me throughout More

by steve_grabinski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Cochenour
Aug 22, 2025 -

Toyota West responded

Steve, thank you for sharing your fantastic feedback about Chris and the team! We appreciate you choosing Toyota West, and congratulations on your new Lexus!

August 17, 2025

Dean and the team at Toyota West are top notch. Straight forward and customer focused. More

by Macpirozzoli
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dean Mahalati, Kamrie Day
Aug 19, 2025 -

Toyota West responded

Thank you for the kind words for our Toyota West team. Dean will appreciate the shoutout!

August 17, 2025

Reina santos is the best she explain me everything very well and really good person thankyou very much for all you help.😊❤️ More

by venturaana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria santos
Aug 20, 2025 -

Toyota West responded

We’re happy Reina made everything clear and comfortable for you at Toyota West! Thank you for the glowing review!

August 02, 2025

The service techs, rental department are amazing. The back of house mechanics side of this dealership is lacking. Something is always left undone. When I bought 4 new tires they didn’t even balance t More

by hnkawczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ
Aug 04, 2025 -

Toyota West responded

Thank you for sharing your feedback. While it's great to hear that our service techs and rental department have left a positive impression, I'm sorry to learn about the issues you've experienced with tire services. We strive for thoroughness in all aspects of our work, so this is concerning to read. Please reach out if you'd like us to address these concerns further or assist in any way. Thank you, Jordan Wilson - Service Manager - 6144654834

July 24, 2025

he is very friendly and cheerful, i am very satisfied, I thank toyota west for having lovely staff! More

by Thuy Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jul 24, 2025 -

Toyota West responded

Thuy, thanks for the awesome review of Toyota West!

July 20, 2025

Toyota West Service department is very easy to make appointment. They are excellent in the speed and process of keeping me informed. Chandler and Lisa have been great representatives of their company More

by Tmarcum4635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa and Chandler
Jul 22, 2025 -

Toyota West responded

We are thrilled to hear that you are a satisfied Toyota West customer! Thank you for your business and your confidence in Chandler, Lisa and the team.

1
...