
Toyota West
Columbus, OH
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From the moment I arrived- friendly service- excellent communication with salesman Dean and found the car I wanted quickly responsive to my needs communication with salesman Dean and found the car I wanted quickly responsive to my needs More
Toyota West did a great job servicing my vehicle. There was a shock absorber failure (new car purchased 12/24 at TW) which they replaced under warranty. I dinged them one star because the part took There was a shock absorber failure (new car purchased 12/24 at TW) which they replaced under warranty. I dinged them one star because the part took longer to get than expected. Not certain if it was a tariff issue; nevertheless, service was great. More
Great experience. Very happy with the Lexus I purchased from Toyota West. Chris Cochenour was extremely helpful and was excellent at following up with me throughout Very happy with the Lexus I purchased from Toyota West. Chris Cochenour was extremely helpful and was excellent at following up with me throughout the process. Would highly recommend. More
The service techs, rental department are amazing. The back of house mechanics side of this dealership is lacking. Something is always left undone. When I bought 4 new tires they didn’t even balance t The back of house mechanics side of this dealership is lacking. Something is always left undone. When I bought 4 new tires they didn’t even balance the tire pressure. Or check my TPMS+ and 3 went bad immediately after being serviced. This current experience I had my tires rotated and balanced and yet again they couldn’t balance and fill the tire pressure. All of them read different. Only reason I come back is because of the front house service tech people are amazing. More
Toyota West Service department is very easy to make appointment. They are excellent in the speed and process of keeping me informed. Chandler and Lisa have been great representatives of their company appointment. They are excellent in the speed and process of keeping me informed. Chandler and Lisa have been great representatives of their company More