Toyota West

Awesome staff and service. The rest is filler for 15 words. So, that is all. The rest is filler for 15 words. So, that is all. More

I was pleased with how the dealership handled my 10,000 warranty service. Lisa was friendly and helpful in all my interactions with her. She is an asset to this dealership! warranty service. Lisa was friendly and helpful in all my interactions with her. She is an asset to this dealership! More

Always curtious and friendly, efficient and timely. I count on their accurate advice. Always easy to get in for service. I very much appreciate the consistency off their car care. Thank you Toyota on I count on their accurate advice. Always easy to get in for service. I very much appreciate the consistency off their car care. Thank you Toyota on Georgesville Rd. Thank you Eric and all the technicians behind the scenes. More

Chris was very helpful in saving me money, and a shuttle home and return. The vehicle was cleaned which is a great bonus. home and return. The vehicle was cleaned which is a great bonus. More

It was a great experience, everyone was willing to listen to what I thought was in .y best interest. Not just that I appreciated everyones hospitality. Nice doing business with you all. to what I thought was in .y best interest. Not just that I appreciated everyones hospitality. Nice doing business with you all. More

Ryan @ Toyota west was phenomenal to work with. He was very professional and considerate during the entire car buying process. He was direct and transparent during our conversation and worked with He was very professional and considerate during the entire car buying process. He was direct and transparent during our conversation and worked with me after hours to secure the deal. The dealership itself was also very nice and the entire customer experience was fantastic. More

Aaron was great, but when I picked up my car, the heater was on full blast and there wasn't a new oil change sticker on the windshield. The clip was removed from the gear area. I found it later that night was on full blast and there wasn't a new oil change sticker on the windshield. The clip was removed from the gear area. I found it later that night in the cup holder. My car brakes sounded the same as a backed up and left the dealership. They were squeaking etc. I paid for a brake service. I was upset and called Aaron back that day after I returned home. The floor on the drivers side had coolant on it. Aaron noticed this and wiped it up with a towel.. I washed and cleaned the floor mat when I returned home. I would like a refund of the brake service. My bill was 918.00 for the coolant leak and oil change and brake service. I feel like the coolest leak was fixed correctly. I have been checking under the car etc. The leak was noticed when I pulled in for the service. More

Very bad experience. I was charged unexpected items that I did not consent to. I agreed to purchase $2,500 which I was told was coverage if anything goes wrong with th I was charged unexpected items that I did not consent to. I agreed to purchase $2,500 which I was told was coverage if anything goes wrong with the car for 48 months. I would have kept the coverage if the price was the original amount I consented to, but I later realized I was charged $2,995 for Toyota Extra Care + $1,220 for Toyota Tire and Wheel + $520 ceramic coating. The information the dealership representative discussed with me was totally different from what he charged me. In summary, the $2,500 I consented to became $4,735. I ended up coming back and forth to the dealership to request cancellation of those charges, which were mostly cancelled, except the $520, which they said is not possible to cancel. Also, the cancellation/refund process still left me paying a few hundred dollars in tax charges that are not refundable. I also regret not reading the contract in detail before signing because the representative distracted me by saying a few words in my language and repeatedly asking me to teach him names of objects and other sentences while he intermittently asked me to sign documents on an iPad without giving me the chance to read them. I trusted him and expected him to have me sign what we agreed on. This was the worst experience ever. For anyone coming to purchase a car here in the future: please be more vigilant, read everything carefully, and do not sign anything unless you’ve reviewed it fully also don’t trust no matter how the dealer representative is friendly. However, I do want to mention that the seller, Mr. AJ, was professional, very patient, and friendly. His part of the purchase was clean. There is only one item remaining from his side that he promised he will complete this week. More