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Toyota of Ann Arbor

Ann Arbor, MI

4.2
96 Reviews

3745 Jackson Road

Ann Arbor, MI

48103

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Showing 96 reviews

June 28, 2024

Prices have tripled since my last oil change and I didn’t even get the complimentary car wash. More

by K Steller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Jun 28, 2024 -

Toyota of Ann Arbor responded

Thank you for sharing your feedback. We always strive to offer excellent value and top-notch service, so I apologize if we've missed the mark here. I will make note of the oversight with the carwash and ensure we improve for you next time. Thank you, David Clay - Service Manager - 734-997-7600 Ext 256

June 18, 2024

Service employees were very informative and helpful. The car was ready for pickup at the promised time and every thing was completed as promised. More

by csheets526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Clay
Jun 18, 2024 -

Toyota of Ann Arbor responded

Thank you for sharing your experience! We're glad to hear our service team at Toyota of Ann Arbor met your expectations and had everything ready on time. Safe travels!

June 12, 2024

Terence Cole was polite and professional he represented the dealer ship in a manner that was to be expected. I was most impressed by the entire teamwork being done at Toyota, I felt as though I had been p More

by pizialirl27
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Cole
Jun 13, 2024 -

Toyota of Ann Arbor responded

We're glad to hear Terence and the team at Toyota of Ann Arbor made such a positive impression. Thanks for sharing your experience!

June 05, 2024

I haven’t been to a nicer place! Every person there is superb !!! Thank you for you grace ♥️ More

by Flo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Kersey
Jun 06, 2024 -

Toyota of Ann Arbor responded

Flo, your kind words made our day. Thanks for choosing Toyota of Ann Arbor - see you down the road!

May 31, 2024

I dealt with Terence in the Service Department when I took my car in for its first service visit and he was very polite and I asked him several questions which he answered for me without any hesitation. More

by khensley614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cornell Oden (Sales), Terence (Service)
Jun 03, 2024 -

Toyota of Ann Arbor responded

We're delighted to hear that Terence provided excellent service during your visit at Toyota of Ann Arbor. Thanks for sharing your positive experience with us!

May 26, 2024

Jacob Patton took incredibly good care of me. He listened, was friendly, very informative, couldn’t have asked for a better service experience. Said complimentary things about my car which made m More

by Pchev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Patton
May 28, 2024 -

Toyota of Ann Arbor responded

We're delighted to hear Jacob provided such a positive experience at Toyota of Ann Arbor. Thanks for sharing your feedback!

May 11, 2024

speedy service, clean, quiet, and comfortable waiting room. Tech advisor is very professional and nice. More

by jialuo365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Liu
May 13, 2024 -

Toyota of Ann Arbor responded

We're glad to know you enjoyed the speedy service and comfortable waiting room at Toyota of Ann Arbor. Our team always aims for professionalism, so it's great to see that reflected in your experience!

May 10, 2024

Our salesman Mohamed was extremely helpful and very knowledgeable. Gave us personal feedback and we were very happy working with him. Our Toyota financial support was also exceptional. Both of these To More

by Tracyk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can’t remember our finance team member. Please give him an excellent review also, Tony Khalil
May 10, 2024 -

Toyota of Ann Arbor responded

We're delighted to know that Mohamed and our financial team provided you with an exceptional experience at Toyota of Ann Arbor. Thanks for recommending us!

May 03, 2024

Terence was professional and efficient. He provided useful options and feedback. I will certainly return for my next service. More

by Terrencetalexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence in service
May 03, 2024 -

Toyota of Ann Arbor responded

Terrence, we're glad to know you had a positive experience with our team at Toyota of Ann Arbor. We look forward to seeing you for your next service!

May 01, 2024

Excellent customer service, very polite & knowledgeable. . Grant was friendly and attentive. I will definitely return and have Grant as my agent. More

by Miriam.delv1986
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant S.
May 01, 2024 -

Toyota of Ann Arbor responded

We're so glad to know you had a great experience with Grant at Toyota of Ann Arbor! We appreciate your kind words and look forward to seeing you again in the future. Safe travels until then!

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