Toyota of Boardman - Service Center

Great Service I was well cared for by Assistant Service Manager Gerald from start to finish. When I dropped the car off for repairs he asked good questions about t I was well cared for by Assistant Service Manager Gerald from start to finish. When I dropped the car off for repairs he asked good questions about the trouble and made sure we both understood my concern and the possible work to be done. He then called back (after speaking with service technician) and let me know they had found the cause, clearly stated what needed to be done, clearly stated the time involved and clearly stated the price. I gave the go ahead and, due to the necessity of acquiring a special part, was told what time to expect the car to be finished. I told Gerald that was pick-up time would be fine because it was within the time I truly needed the car. But I was very surprised when I was called a half-day early to learn the car was ready! I felt I was truly well taken care of and, most important, felt I was dealt with honestly and fairly. Great Job! More

Lights out response! Lights out response! We arrived without an appointment from out of town for our first visit to this facility. We had lost our low beam headlights an Lights out response! We arrived without an appointment from out of town for our first visit to this facility. We had lost our low beam headlights and had to drive to the hotel without lights at night. Gerald received us professionally and helpfully and within an hour we were on our way. Thanks for a great response. More

Fantastic experience I was at the dealership for service only (or so I thought) but had a chance to see the newest models and was very impressed with what I saw. I had no I was at the dealership for service only (or so I thought) but had a chance to see the newest models and was very impressed with what I saw. I had no intention of purchasing another Toyota. But as it turned out, I purchased my fourth and I am so glad I did. More

10,000 mile check up Despite the fact that I did not purchase my vehicle at this dealership, you would never have known it by the way they treated me. It was as if I had b Despite the fact that I did not purchase my vehicle at this dealership, you would never have known it by the way they treated me. It was as if I had been life long customer. It way very easy to make the service appointment online. I got the requested call back within an hour and got the reminder text just like I had set up. Gerald Lane got me in and out and even got the front license plate put on. Great customer service; thanks. More

Fantastic Service! The courtesy, expediency and competency of their service is commendable! It is nice to know that if your car will take more than an hour or so that t The courtesy, expediency and competency of their service is commendable! It is nice to know that if your car will take more than an hour or so that the shuttle service will take you within a reasonable distance to occupy time. That in itself was great! Besides, Gerald, the service representative was so very polite and assured me of a timely return specified by me. Thank you Gerald! Thank you Toyota of Boardman! More

Always the best service experience!!! As usual the service department at Boardman Toyota is always top notch! This is the 2nd Tundra that I've owned and I will never take my truck to anyon As usual the service department at Boardman Toyota is always top notch! This is the 2nd Tundra that I've owned and I will never take my truck to anyone else. They go out of their way to meet and exceed all my servicing needs. Gerald is the man if you need taken care of! Thanks again you taking care of me and my vehicle. Tell him that Scott sent you! More

Tire Warranty Claim Gerald in service did an excellent job helping me with my tire warranty claim. He set me up with a Rav 4 rental car, and did the best he could to get Gerald in service did an excellent job helping me with my tire warranty claim. He set me up with a Rav 4 rental car, and did the best he could to get me a fair price and a front end alignment. More

Gerald took care of getting a used car checked out for me I want to thanks Gerald for doing an outstanding job of getting a used Toyota Highlander checked out for me to consider buying. I live in Denver Colo I want to thanks Gerald for doing an outstanding job of getting a used Toyota Highlander checked out for me to consider buying. I live in Denver Colorado and found a vehicle at a used car dealer close to this dealership. I had the used car place drop it off and ask for Gerald since I talked to him first and he put me at ease over the phone. The vehicle checked out and I may purchase it, but the best part of the deal was working with Gerald. If I wasn't 1400 miles away, I would be brining my 2012 Camry and my 2016 Tundra to Gerald for service. Keep up the good work Gerald. More

Great Service As always, received courteous service. Gerald assisted me today and was very pleasant as are all the staff. Waiting area is clean and comfortable. Ser As always, received courteous service. Gerald assisted me today and was very pleasant as are all the staff. Waiting area is clean and comfortable. Service was done in a reasonable amount of time. Thank you! More