Toyota of Boerne

Ms Carr was very helpful today and made the car buying process very easy for us process very easy for us More

I had an excellent experience working with Julian Pena. From the moment I walked in, he made the entire car-buying process feel easy and stress-free. Buying a car can sometimes feel overwhelming, but Julia From the moment I walked in, he made the entire car-buying process feel easy and stress-free. Buying a car can sometimes feel overwhelming, but Julian was patient, knowledgeable, and genuinely focused on helping me find the right fit rather than just making a sale. He took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable with every step of the process. The whole experience was incredibly smooth and efficient, and I never felt pressured at any point. It’s clear that Julian truly cares about his customers and takes pride in what he does. I’m very happy with my purchase and grateful for such a positive experience. If you’re looking for someone who is professional, honest, and easy to work with, I highly recommend working with Julian Pena. More

The salesman was very helpful and professional and helped me make the deal that I was expecting. me make the deal that I was expecting. More

They were transparent and helpful. 10 out of 10 would recommend. Speak to Sean or Amir. 10 out of 10 would recommend. Speak to Sean or Amir. More

This was a Masterclass in broken promises and miscommunication. If General Manager Chris Franklin truly wants to provide a "family environment" for his customers at Vic Vaughn Toyota of Boerne, miscommunication. If General Manager Chris Franklin truly wants to provide a "family environment" for his customers at Vic Vaughn Toyota of Boerne, they have a strange way of showing it. My recent experience with their sales and service departments has been defined by broken promises, glaring contradictions, and terrible communication. I purchased a 2023 Toyota Tundra on 10/29/2025. I rely heavily on this truck to haul my food trailer for Corazon y Sol, meaning dependability and dealership support are critical to me. While the initial sale went relatively smoothly, everything that followed has been a massive disappointment. Here is a breakdown of the three major areas where this dealership failed to tell the truth and honor their word: Lie #1: "The Phantom Wash & Detail" - When finalizing the sale, my salesman, Jorge Velasco, could only get the truck pressure-washed because of broken equipment. He explicitly promised me a full wash and detail the next time I brought it in. When I brought the truck in for a recall, I asked for this to be honored. Service advisor Esmeralda Hernandez reached out to Jorge, who suddenly claimed he "didn't owe me a detailing" because I supposedly got one at purchase. A blatant reversal of his word. Lie #2: Contradictory Diagnostics - on My Brakes My brakes had been squeaking since I drove off the lot. I spoke with Vanessa (Sales CRM), who initially made it sound like the brake pad swap would be covered under my original 3-year warranty, though she later backpedaled. Worse, when my truck was in service, Dari (Service CRM) stated the brakes weren't covered and didn't even need to be changed. Yet, Esmeralda told me directly that the brakes were measuring under and absolutely did need to be replaced. How can a service department not even agree on whether a truck needs new brakes? Lie #3: Returning a Dirty Truck - When I went to pick up my truck, Esmeralda assured me it had been washed and vacuumed. The porter pulled it around, and the moment the door opened, the seats, floorboards, and carpets were covered in dirt, dust, and particulate. I have time-stamped photos proving the truck was returned to me completely dirty, directly contradicting what I was just told to my face. The Final Insult: Taking Credit for a Toyota Recall To top it all off, I had to bring the truck in because of a mandatory engine recall—a fault on Toyota’s end. As I was leaving, Esmeralda was the ultimate ally this whole time, until stating, "If you need a new engine, I'll get you a new engine... that's right, I got you that new engine." Acting as if fulfilling a federally mandated, factory-required recall was a personal favor to me is both patronizing and absurd. The ultimate irony? While I was dealing with this headache, my mother was physically inside their showroom buying a 2026 Tundra from Felix Ybarra. Felix assured her that GM Chris Franklin does his best to ensure customers are taken care of. Based on my experience, that message has not reached the staff. Vic Vaughn Toyota of Boerne has shown me that once you sign the paperwork, their promises evaporate. If you value transparency, honesty, and follow-through, take your business elsewhere. More

Dominique was patient, attentive and nice. we got a good deal, overall we received excellent service we got a good deal, overall we received excellent service More

Bought a vehicle in 2018 and just bought another one. Great experience for many years. I appreciate the free loaner cars as well. Emily Carr was available for all my random texts and indecisiveness for t Great experience for many years. I appreciate the free loaner cars as well. Emily Carr was available for all my random texts and indecisiveness for this purchase. Once I finally decided she made sure it was a no fuss, quick and easy purchase. More

Excellent service from start to finish! Jorge Velasco was professional, helpful, and made the whole process quick and stress-free. We are very happy with the new truck. Jorge Velasco was professional, helpful, and made the whole process quick and stress-free. We are very happy with the new truck. More

Mitchell Ponce and Matt Trevino were very easy to work with. They got me ALMOST everything on my “wish” list. I’ll admit the wish list was quite aggressive. I appreciated that they were both very effectiv with. They got me ALMOST everything on my “wish” list. I’ll admit the wish list was quite aggressive. I appreciated that they were both very effective and efficient with my time. More

Julian Pena looks like a firefighter. Not a firefighter 👌. Easy to work with, overall good service. Not a firefighter 👌. Easy to work with, overall good service. More