Toyota of Boerne

"Transparency" seems to be the latest buzzword dealerships love to advertise, but my experience proved otherwise. Before making a 90-mile trip to this dealership, I repeatedly asked the salespe dealerships love to advertise, but my experience proved otherwise. Before making a 90-mile trip to this dealership, I repeatedly asked the salesperson for some basic numbers so I could determine whether the truck was even within my budget. Every time I asked, I was told they couldn't discuss pricing over the phone and that I had to come into the dealership first. I explained that I didn't want to waste their time or mine. I've walked away from vehicles before because I couldn't afford them, and I simply wanted enough information to know if this one made sense. After getting nowhere, I created my own spreadsheet using the numbers from their website. I included the truck's advertised price, a conservative $12,000 value for my trade (even though I owed $14,000), the tax savings from the trade, the $2,000 negative equity, my pre-approved interest rate, estimated taxes and fees, loan term, and calculated monthly payment. I emailed the spreadsheet to the salesperson and asked three simple questions: 1. Does this look right? 2. Is my math correct? 3. Am I missing anything? Instead of answering those questions, he continued asking when I was coming to look at the truck. When I replied, "When are you going to answer my email?" his only response was, "It doesn't seem unreasonable whatsoever." Based on that response, I believed I would be financing just over $27,000. That was a payment I was comfortable with, so I made the 90-mile drive, put more miles on my trade, burned half a tank of gas, and invested several hours of my day. I test-drove the truck, and it was exactly what I wanted. Then came the appraisal. Over the previous few weeks, I had already received trade-in offers of $11,000, $12,500, and even outright purchase offers between $12,000 and $13,000 from other dealerships. This dealership offered me just $9,000 for my trade. The real shock came when they presented the financing numbers. Instead of financing around $27,000 as I had reasonably expected based on the salesperson's response, they wanted me to finance over $44,000. I immediately got my keys back and left. Was I upside down on my trade? Yes. I fully understood that going in. I wasn't expecting a miracle, and I know dealerships have to make money. What I expected was honesty and transparency. If my spreadsheet was fundamentally flawed because of how negative equity affected the deal, that was the perfect opportunity for the salesperson to explain it. Instead, I was told my numbers "didn't seem unreasonable," which gave me false confidence and resulted in a completely unnecessary trip. I'm just a guy trying to buy a truck and get the best deal I can. How long are dealerships going to claim they value relationships, treat customers like family, and pride themselves on transparency while refusing to have straightforward conversations before asking customers to spend hours driving to their showroom? Transparency isn't a slogan—it's being willing to have an honest conversation before asking someone to invest their time and money. Unfortunately, that wasn't my experience here. More

Our second time to purchase from here! They have a fair price, great cars and the customer service is THE BEST! Jeremy Salinas was patient, knowledgeable and a pleasure to work with! They have a fair price, great cars and the customer service is THE BEST! Jeremy Salinas was patient, knowledgeable and a pleasure to work with! More

I can’t help but praise how amazing Ricardo did at helping us find our next car. We had another dealership bait and switch us and he gave us options at the price range we wanted. He was attentive and helping us find our next car. We had another dealership bait and switch us and he gave us options at the price range we wanted. He was attentive and gave an amazing experience and don’t think we will ever go anywhere else when we need a car. I’d give him 10 stars if I could. More

Great attention from Daniel Rangel, he gave options focusing in my selections so I can get the right car!!! focusing in my selections so I can get the right car!!! More

Ricardo and dom helped us find a vehicle and they had water and chips for us water and chips for us More

Salesman Angel Kazt was excellent to work with. He was cordial and was extremely polite . He was knowledgeable and explained every step of the vehicle buying experience. I would highly recommend hi He was cordial and was extremely polite . He was knowledgeable and explained every step of the vehicle buying experience. I would highly recommend him to anyone interested in purchasing a vehicle from Boerne Toyota. More

Great service! Daniel was very helpful finding the right car and getting us the best deal Daniel was very helpful finding the right car and getting us the best deal More

Not completed in a straight line, but ended up getting everything I wanted with Dom. everything I wanted with Dom. More

I entered the Toyota of Boerne dealership with low expectations of leaving with my desired payment and car. However, thanks to the exceptional assistance of Victor Gutierrez and Henry Vanegas, I left expectations of leaving with my desired payment and car. However, thanks to the exceptional assistance of Victor Gutierrez and Henry Vanegas, I left with a comfortable payment and a fantastic car. Their team provided helpful service that made the entire process stress-free and enjoyable. More

I purchased a 2026 RAV 4 from Toyota in Boerne. The sales representative, Russell, was great to work with. Yes there was negotiating but I walked away with a deal I am satisfied with. I recommend t The sales representative, Russell, was great to work with. Yes there was negotiating but I walked away with a deal I am satisfied with. I recommend this dealership for a relaxed environment, friendly staff, and satisfying customer experience. More