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Toyota of Bourbonnais

Bourbonnais, IL

4.9
1,756 Reviews
Toyota of Bourbonnais is the HOME of the LIFETIME WARRANTY!! Enjoy a pleasant experience without the typical games! Buying your next vehicle should be fun and exciting! Get a super deal and work with a great team! We've helped thousands of people with new Toyota and preowned deals which have resulted in lots of repeat business. Our award-winning service department is a pleasure to deal with as well! Very courteous and specials available every day. Give us a shot and you won't be disappointed!! Call today to make arrangements!
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555 William R Latham Senior Dr.

Bourbonnais, IL

60914

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Showing 1,756 reviews

February 27, 2019

All Hallelujah, No Hassle Everyone of the staff members I've encountered at David Bruce Toyota has been exceptionally cordial, helpful, and appear to want to make you feel at h More

by shaunmich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Connor, Todd Zummallen
Mar 05, 2019 -

Toyota of Bourbonnais responded

Great to hear! Thanks for your comments and sharing online! We really strive to provide all the information it takes to make an educated decision. The more comfortable you are with a decision, the better off everyone is moving forward! We're here to help with anything you need now and in the future for friends and family as well!

February 24, 2019

Very satisfied Very friendly and helpful. New his stuff grate person to buy a car from. Gave me alot of info and help me out with all my questions and he was very pa More

by Bacon12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Schelke
Mar 05, 2019 -

Toyota of Bourbonnais responded

We are very happy to have great people working for us! We stress customer service is the first priority! We appreciate your business and look forward to helping again!

February 22, 2019

Car purchase Rob was great very painless process he handled everything! Made us feel very comfortable. He answered all of our questions and went above and beyond. More

by 1st Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Reus
Mar 05, 2019 -

Toyota of Bourbonnais responded

WOW!! Congrats on your 1st Toyota! Welcome to the Toyota family.....you'll love it!! Rob is a great member of our staff and we're happy to have him!! Please let us know if you need anything else in the future!

February 12, 2019

Transparent Purchasing a car has always been a painful process for me comparatively close to getting taxes done...something unpleasant that has to be done. My car More

by rbass90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Business Manager, Jason Connor
Mar 05, 2019 -

Toyota of Bourbonnais responded

Thanks for the compliments! It was a pleasure meeting you and helping! Dave and Jason are super team members and enjoy helping people with their purchase! We value you business and wish you the best! Don't hesitate to reach out for anything you need!

February 09, 2019

Won't answer a simple question. Just notes that there are gimmicks out there at other dealerships. Goes on and on of how great their dealership is, well it's not getting represented More

by Just THE facts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Settles
Feb 21, 2019 -

Toyota of Bourbonnais responded

We previously tried to reach out twice to address and remedy your request. We are sorry that we haven't heard back after messages through DealerRater and a Video Email to discuss the concern. Thanks for sending your message and review. We take each and every post seriously and sincerely whether positive or negative. We actually need to have the negative posts in order to address and improve and process or situation that needs attention. I want to address this so we can make sure handling customer requests are always handled properly. Can you reach out to me, Dave Sosnowski, the General Sales Manager at your convenience? My personal direct cell is 815-260-7887 and my email is dave@davidbruceauto.com. I really hope to hear back so we can have a conversation. I hope that our prompt attention to your concern is an indication of how important customer service is to us. Once we were able to search our database and figure out which request yours was, then we sent: Good evening. We wanted to reach out again. After some investigation, we figured out the issue and I (Dave) sent an email video with a personal message to address the situation. I hope you received that email and got a chance to play the video. I wanted to let you know that the $5000 rebate available out East would be a great opportunity for you since we don't have any such rebate available. Toyota may offer different incentives in different regions. I have also since addressed the situation with my sales associate so he knows how to double check any comments and questions asked when people submit a request online.

February 05, 2019

Grear Customer service Amazing customer service at this car dealership. Staff is very friendly and is always willing to help with anything you may need. Overall, great exper More

by Rc25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sosnowski
Feb 05, 2019 -

Toyota of Bourbonnais responded

Thanks so much for your kind words! We appreciate taking the time to share your thoughts. Please reach out should you need anything else in the future!!

February 05, 2019

Dave is awesome! Always outstanding customer service when dealing with Dave. I'm always greeted with a smile and he's eager to help! It's a pleasure to work with him. More

by Lisa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Sosnowski
Feb 07, 2019 -

Toyota of Bourbonnais responded

Thanks so much for your kind words! We look forward to working with you whenever you need something in the future!!

February 02, 2019

Easy Purchase!! The dealership is easy to work with and fair on their prices with no gimmicks!! I worked with Jay Schelke who followed through on what price we discus More

by bigguy7936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Schelke
Feb 03, 2019 -

Toyota of Bourbonnais responded

Thanks for your business and thanks for sharing your experience. We're proud of our staff and really proud of Jay and his service to our country. Please let us know if and when you need anything in the future!!

January 22, 2019

Quick and easy used car purchase I dealt with Matt Settles when I purchased my used Silverado truck. He was friendly, knowledgeable, and we actually had a couple of laughs together. I More

by mike
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd (finance guy), Matt Settles
Mar 05, 2019 -

Toyota of Bourbonnais responded

We're so happy you decided to make the drive and see what we're all about! Matt is great to work with and we're glad to have him on our team! We look forward to being 1st on the list in the future!!

January 16, 2019

Awsome Experience Best experience ever buying a car! Super friendly he was straight forward and super fast! Definitely will buy from here again and send recommendation More

by missme4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Zummallen, Jay Schelke
Jan 17, 2019 -

Toyota of Bourbonnais responded

Great to hear you had a positive experience! Thank you for sharing! We love our staff and we're glad you got the chance to see how we conduct business! Enjoy!!

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