Toyota of Bowie

When I bought my vehicle last year everyone was very nice and helpful service was great waiting time was great service reps were very nice will continue to bring my vehicle there for service and helpful service was great waiting time was great service reps were very nice will continue to bring my vehicle there for service More

I have only bought Toyota automobiles and insist on having service done at a Toyota center. I have had great service experiences at this center until Toyota of Bowie was bought out by Group 1 Automotiv having service done at a Toyota center. I have had great service experiences at this center until Toyota of Bowie was bought out by Group 1 Automotive, a company with Texas and Australia ties. I had service done yesterday and while I am usually happy with things, this time...not so much. My experience last year revealed the cracks were forming. I paid for cabin filter installation, only to find the unopened filter sitting in my passenger seat. I called Thursday evening to set up a service appointment with my wonderful advisor, only to be told he wouldn't be in on Friday so they booked me with someone else. At checkout on Friday, I bumped into my advisor. He was there all along. Odd and not appreciated. Previously, staff was very professional, friendly and attentive. Surroundings were clean and accommodating. The only way to describe the surroundings at my service was....ghetto. Staff was sitting around, no one offered to help me. I was wandering around with my canes.Got plenty of stares. The loud music was annoying and juvenile. The physical surroundings were filthy. The checkout room which was usually clean and well stocked was very dirty with limited and dusty packages. I had to find it myself as no one was helping. You can check the security cameras. My paperwork information needed updating. The checkout lady was wonderful. I love the service I get at the center but I only hope that the new management team can support and educate the staff on improved customer service. The employees should be valued , but educated at the same time when obvious bad habits are being entrenched into a very unpleasant work culture. This shouldn't be tolerated. More

Service center staff are attentive to me. Provide good customer service. Antonio Funderburk is polite. Provide good customer service. Antonio Funderburk is polite. More

They were fast checking me in and I got every update on the process of my car. the process of my car. More

Good customer service, attentive and professional! Always good customer with Mohammed. The waiting room is pleasant and relaxing, I would consider purchasing a car from there when needed. Always good customer with Mohammed. The waiting room is pleasant and relaxing, I would consider purchasing a car from there when needed. More

I had a great experience working with Moussa Doumbouya at the dealership. He was very professional, patient, and helpful throughout the entire process. Moussa took the time to answer all of my questions, exp the dealership. He was very professional, patient, and helpful throughout the entire process. Moussa took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable with my decision. He went above and beyond to make the experience smooth and stress-free. I really appreciate his kindness and dedication, and I highly recommend asking for Moussa if you’re looking for great service! More

Horrible service. No hello or eye contact or smile maintenance and oil change service. Did not fix tire pressure as asked 3 times. Even though stated that they took c No hello or eye contact or smile maintenance and oil change service. Did not fix tire pressure as asked 3 times. Even though stated that they took care of it. More

Good customer service. I had a great experience dealing with them. They gave me a good discount I had a great experience dealing with them. They gave me a good discount More