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Toyota of Bowie

4.7

398 Lifetime Reviews

16700 Governors Bridge Rd, Bowie, Maryland 20716 Directions
Sales: (301) 867-1600

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398 Reviews of Toyota of Bowie

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April 06, 2018

"I definitely recommend Fayyaz at TOB"

- Maan

I recently purchased a new Toyota Highlander 2018 from Toyota of Bowie, and my sales consultant was Fayyaz khan. He was superb. Professional in all manner, knowledgeable of his product and excellent to work with. Fayyaz is easy to work with, understands the informed purchaser mindset, and is ready to support the sale in every way possible. He was with me till 1:30am to provide me all the services that was possible for him. He is simply the best! KHAN made my purchasing experience the best I have had in the new car market. Kudos to FAYYAZ and the entire Bowie team. Well done!

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Recommend Dealer
Yes
Employees Worked With
Fayyaz khan
March 29, 2018

"KeVon did a great job and I would recommend him to all my fa"

- Dwayne

KeVon is great and 1 call got me the vehicle and deal I wanted. I would recommend all my family and friends. The staff was great.

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Recommend Dealer
Yes
Employees Worked With
Kevon Brooks Sr.
March 17, 2018

"Best service ever"

- Salim

My salesperson (Fayyaz khan) was fantastic. He was incredibly friendly, informative, and Very helpful, kind, clear and he didn't try to sell me something I didn't want - just listened and helped me make the best choice for me, He drove all the way 40miles to my house to pick me up & then get the exact car in exact color which he had to get from another store to make me 101% satisfied with my new 2018 CH-R. I feel like we got a great deal, and would recommend Toyota of Bowie to anyone in the area. I just want to say everyone who read my review If you need a new car, you owe it to yourself to make an appointment with Fayyaz. You won't find a better salesman. Will do business with them again.

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Recommend Dealer
Yes
Employees Worked With
Fayyaz khan
February 13, 2018

"Wonderful customer service and fair prices"

- Gary Thomas

About two months ago my mom came into the Toyota Dealership looking for a new car. She was helped by Ken who was great to her. So great when I went looking for a new car for myself just 3 weeks ago I came in myself. When I got here I was looking for a used car. I was greeted by a man named Phil who was extremely nice and knowledgeable. This being my first car buying experience he was very honest with my and did not try and sell me things I did not need. When I had picked out a few cars Ken came into the mix and was extremely nice himself. They worked with me on the price of my car and I think I personally got a great deal and couldn’t be happier with my 2015 Corolla. Thank you so much to Phil, Ken, and Toyota of Bowie. Amazing job keep it up.

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Recommend Dealer
Yes
Employees Worked With
Phil Cooper, Ken Ducksworth
January 31, 2018

"Queen at the Toyota of Bowie"

- Gee

Queen at the service center provided me with outstanding, professional customer service. I am pleased. I will recommend that service center to my friends and family.

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Yes
Employees Worked With
Queen
January 03, 2018

"Service was good"

- Caifangcai123

The person who helped me was named German. He helped me out a lot and his attitude was terrific. I would like to thank him for helping me and I really appreciate him.

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Recommend Dealer
Yes
Employees Worked With
German
January 02, 2018

"Outstanding Customer Service "

- AtiliaH

I was extremely pleased with the service I received from the staff at Toyota of Bowie. Everyone was extremely friendly and treated me like family! I will definitely be recommending them to anyone in the market looking to purchase a new vehicle

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Recommend Dealer
Yes
Employees Worked With
Shawan
December 27, 2017

"Bait and Switch Toyota of Bowie!"

- HonestyAlwaysWins

I emailed Toyota of Bowie asking for a price quote on a new Toyota Highlander. The sales manager (willie) immediately emailed me a quote that looked good. Here is what the quote looked like MSRP: $41,189 Total Savings: $6647 Sale Price: $34,542 Since MSRP includes freight, i assumed that the sale price includes freight too. But when i spoke to Willie, he added almost a $1000 for freight in addition to an inflated "processing fee" etc etc. I told him that the discount he emailed me was off the MSRP which includes freight and he kept giving me the run and round to explain why he was essentially charging me freight twice. If he had the decency to apologize and agree to not do this to other unsuspecting customers, i would let this go. But i kept getting ridiculous justifications from another sales agent. I then got a call from the GM (Greg Michelsen) and he was essentially saying that it was I who got confused and there was nothing wrong with their quote. he was very dismissive and made me feel that he was doing me a favor by calling me. Yep...thats a GM with an (poor)attitude! Their customer retention rep (Rose) called me a few days later and was very understanding and acknowledged the problem with their quotes and promised to fix that going forward.She thanked me for bringing it to their notice and then directed a sales agent to give me an updated quote, but alas the sales rep (I think his name is Tim) seemed to be worse than all others. He said he would only give me an OTR price. When i insisted for a breakup, he got very defensive and insisted that it was the best price. After explaining why that dint make sense, he started breaking down the price and i immediately noticed that he had not included the total $1500 in cash back form Toyota. He insisted that it was only $1000 and not $1500. He finally agreed that the rebate was $1500 and took $500 off the OTR price he has just given me. I Then asked him to explain how he went from the original quote willie gave me to the OTR price he gave me and he again got defensive and said that the email quote was right because they has a "disclaimer" at the bottom and he seemed to be getting ruder and more impatient as i pressed him for more details. In the end i gave up and decided not to waste any more time on this dealer. Seriously...This is by far the worst dealer i have every come across! The fish rots from the head and GM's attitude is a good starting point!

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Recommend Dealer
No
Employees Worked With
Tim White
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Greg Michelsen
December 05, 2017

"EXCELLENT SERVICE"

- Megyrneh

Just purchase a 2018 RAV4 from Jason Roberts with Toyota of BOWIE. 11.25.2017. Great sales consultant, knows his vehicles. I was verr pleased with his presentation and was sold with the information received. Jason is very customer friendly and let you know about the vehicle you are getting. I drove away excited. THANK YOU JASON! Excellent service received.

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Yes
Employees Worked With
JASON ROBERTS
November 16, 2017

"They may hold your vehicle for ransom"

- Ransomed

UPDATE 12/1/17: The day after the ordeal, the service technician called me to apologize for the error and admitted that he never quoted a price of $660 and that would have avoided any issues of misunderstandings. He put a credit on my account for $360 (which was all he was able to do). This was a stand-up action and went a long way. A few days after this the actual service manager (the guy I dealt with was an assistant) called to make sure I was satisfied. I told him that ideally I would receive a refund instead of the credit. He said he could make that happen and I'm happy to say that today I received the $360 refund check. Although that night was very stressful, I'm giving a lot of credit to the service manager and the technician for fixing the issue. I still have to leave off a star for the stress in the first place caused by the assistant manager not willing to listen to me. I understand that some people try to get away with things, but after a certain amount of time and considering the circumstances (i.e., how long I've been a customer), you have to listen to what the customer is saying. Thanks for reading. ============================================= I’ve been going to Toyota of Bowie (service) for years and while they haven’t been the quickest at servicing a vehicle (can take 3 hours just for an oil change), I didn’t feel it was so bad that I had to write a review. But that changed tonight. I took my Sequoia in for a 100k service ~$260. I got the normal call that the technician recommended changing the plugs at 100k. Ok, how much? $400 extra. What!? Forget that they were fine when I drove in. Go to pickup the truck and guess what? $660 bill. Yep they did the plugs even though I specifically said no. Bring out the manager. He called the service person that I talked to on the phone who recalled I said to go ahead with the plugs and of course he believed his employee. He then told me to call my wife who had dropped me off to come pick me up because he couldn’t let the truck go if I didn’t pay the full amount. 45 min drive in rush hour traffic. That’s right he was holding me ransom. After I said no way am I calling her, he said that a shuttle would take me home. I said bring it. Then he offered to reduce the price and got $100 knocked off. Still an extra $300 for 8 spark plugs. I ended up paying (after arguing for a long time) because I had to get home but they lost my business forever. In fact I think I will get rid of the truck. Toyota has fallen behind other manufacturers anyway. Moral of the story is to get the final cost from the service guy when they call you to sell you other services (and they will call) and repeat it back to them. Never trust them.

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Recommend Dealer
Yes
Employees Worked With
Service Manager
Dec 04, 2017 -

Toyota of Bowie responded

I am very sorry that we have not provided you with the level of service that you expect and more importantly deserve when doing business with us. We are thrilled we were able to amend this for your and do hope you will return. Thanks so much! Rose Bayat Director of Customer Retention

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