I emailed Toyota of Bowie asking for a price quote on a new Toyota Highlander. The sales manager (willie) immediately emailed me a quote that looked good. Here is what the quote looked like
Total Savings: $6647
Sale Price: $34,542
Since MSRP includes freight, i assumed that the sale price includes freight too. But when i spoke to Willie, he added almost a $1000 for freight in addition to an inflated "processing fee" etc etc.
I told him that the discount he emailed me was off the MSRP which includes freight and he kept giving me the run and round to explain why he was essentially charging me freight twice. If he had the decency to apologize and agree to not do this to other unsuspecting customers, i would let this go. But i kept getting ridiculous justifications from another sales agent.
I then got a call from the GM (Greg Michelsen) and he was essentially saying that it was I who got confused and there was nothing wrong with their quote. he was very dismissive and made me feel that he was doing me a favor by calling me. Yep...thats a GM with an (poor)attitude!
Their customer retention rep (Rose) called me a few days later and was very understanding and acknowledged the problem with their quotes and promised to fix that going forward.She thanked me for bringing it to their notice and then directed a sales agent to give me an updated quote, but alas the sales rep (I think his name is Tim) seemed to be worse than all others. He said he would only give me an OTR price. When i insisted for a breakup, he got very defensive and insisted that it was the best price. After explaining why that dint make sense, he started breaking down the price and i immediately noticed that he had not included the total $1500 in cash back form Toyota. He insisted that it was only $1000 and not $1500. He finally agreed that the rebate was $1500 and took $500 off the OTR price he has just given me. I Then asked him to explain how he went from the original quote willie gave me to the OTR price he gave me and he again got defensive and said that the email quote was right because they has a "disclaimer" at the bottom and he seemed to be getting ruder and more impatient as i pressed him for more details. In the end i gave up and decided not to waste any more time on this dealer.
Seriously...This is by far the worst dealer i have every come across!
The fish rots from the head and GM's attitude is a good starting point!