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Toyota of Bowie

Bowie, MD

4.4
634 Reviews

16700 Governors Bridge Rd

Bowie, MD

20716

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Showing 634 reviews

June 18, 2025

Process was seamless. Staff efficient. Overall service first rate. Salesperson was friendly, patient, and knowledgeable. More

by gigi_barry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chima Joe, Aaron Slaughter, Rose Bayat
June 18, 2025

Service advisor was excellent. He told me everything I need to know pertaining to my car. He was professional and hospitable. He exceeded my expectations. More

by Blancho2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Slaughter
June 18, 2025

After making an appointment it still took 3 hours and 15 minutes to get my oil change and tires rotated. Way too long. More

by James.caffrey50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Slaughter, Rose Bayat
Jun 19, 2025 -

Toyota of Bowie responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Edbyn Lopez Service Manager - Toyota of Bowie 240-927-4200 | edbynlopez@toyotaofbowie.com

June 17, 2025

The staff in the service department was very professional and experienced. They show me that they're well trained in their duties of customer service. More

by Blkcover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
155159 IMANI ADREA
Jun 18, 2025 -

Toyota of Bowie responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 15, 2025

They showed a lot of professionalism, compassion they made us their priority and feel valuable towards our feelings and concerns More

by Tricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Grimes
Jun 17, 2025 -

Toyota of Bowie responded

Hi Tricia, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

I brought my new 4Runner in for its first oil change recently, and while the service itself seemed fine, I noticed a paint chip on the car after I got home. I take really good care of my car and keep it More

by sadiqul.khan
Recommend Dealer
No
Employees Worked With
Imani
Jun 17, 2025 -

Toyota of Bowie responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to me. Edbyn Lopez Service Manager - Toyota of Bowie (240) 927-4267 | edbynlopez@toyotaofbowie.com

June 14, 2025

Good staff and technician who gave you honest opinion about the repairs needed.. convenient to schedule an appointment. More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Cookson
Jun 16, 2025 -

Toyota of Bowie responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 13, 2025

I had to call repeatedly the second day to find out if my car would be ready. No response. So I had to go to dealership only to be told it wouldn’t be ready until around 6. I had a 7pm appointment so I wa More

by smcarrington1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Slaughter
Jun 17, 2025 -

Toyota of Bowie responded

We appreciate your feedback and regret that your service experience fell short of expectations. We understand your frustration caused by the lack of communication and follow-up regarding the status of your vehicle. Your concerns will be addressed with our team as we work to improve in these areas. If you're willing, we would like the opportunity to discuss this further. Please reach out at edbynlopez@toyotaofbowie.com so we can work toward a resolution.

June 12, 2025

This dealership remains the top dealership in mind when it comes to servicing my vehicle. More

by howem21
Recommend Dealer
Yes
Employees Worked With
Mohamed Janneh
Jun 13, 2025 -

Toyota of Bowie responded

Hi, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

June 12, 2025

I’ve always had a pleasant experience each time I come in to the dealership. The service advisor, Antonio is the ultimate advisor going through the details of what needs to be done to keep my vehicles runnin More

by Abbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Funderburk, Aaron Slaughter
Jun 14, 2025 -

Toyota of Bowie responded

Hi Abbey, thank you for your kind review; we are happy to pass along your comments to Antonio here at Toyota of Bowie! We are always more than happy to assist you if anything else comes up. Take care!

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