Toyota of Bowie
Bowie, MD
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I have relied on Toyota of Bowie for service of my 2015 Highlander since purchasing it new. Karl was extremely efficient and helpful to have my 80,000 service done quickly. Good experience. Highlander since purchasing it new. Karl was extremely efficient and helpful to have my 80,000 service done quickly. Good experience. More
Karl did a great job entering my information about my appointment. He informed me about what was happening and how they would keep me updated. Also very friendly. appointment. He informed me about what was happening and how they would keep me updated. Also very friendly. More
My husband and I have bought two cars at the dealership. I have brought my Prius in twice in the last two months for repairs. I believe that the persons that I worked with, were trying their best to get me I have brought my Prius in twice in the last two months for repairs. I believe that the persons that I worked with, were trying their best to get me discounts on services provided. More
We have always had our car serviced at Toyota at all the necessary time and mileage. At 29,000 miles we were informed that our 70,000 mile warranted tires needed to be replaced. Continental Tires would not necessary time and mileage. At 29,000 miles we were informed that our 70,000 mile warranted tires needed to be replaced. Continental Tires would not even talk to us, they said they sold the tires to Toyota. The general manager (Mr Bruner) of Bowie Toyota refused to be of any service. Customer service at Toyota told us to take it to a different dealer. The service manager did give us 30% off of new tires. Needless to say we will never buy another car with Continental Tires, or another car from Toyota. More
I had a nail in my tire and i even had the tire warranty. When I brought my vehicle in, I also decided to get an oil change. The service advisor informed me that I would be receiving a new tire under the war When I brought my vehicle in, I also decided to get an oil change. The service advisor informed me that I would be receiving a new tire under the warranty and charged me $48 for mounting and balancing. A few days later, I discovered that the tire had not been replaced at all. In fact, it was the same tire, and the original nail was still lodged in it. If a replacement tire was not available or not covered, I would have appreciated an honest explanation. What is most disappointing is that the tire was not even properly repaired—the nail was never removed or patched. I am very dissatisfied with the service I received and would appreciate an explanation as well as a resolution to this issue. More


