Toyota of Bowie

My experience with Toyota of Bowie has been with their totally excellent service department. Starting with their Customer Service who seem to totally understand cars and their mechanical systems as well totally excellent service department. Starting with their Customer Service who seem to totally understand cars and their mechanical systems as well as the people who own and drive their cars. They have always understood what I wanted or needed and they have worked with their mechanics and gotten me whatever I needed or asked of them. I have always satisfied and pleased with their work... More

I have no problems with the dealership. Lewis Grimes in Service always helps me. He is kind, respectful and helpful. Lewis Grimes in Service always helps me. He is kind, respectful and helpful. More

I ask for to clean my calipers and they did not clean my calipers do it to rotors need to be replace I only ask to clean my calipers not to change any part and they still charged me for repair customer h my calipers do it to rotors need to be replace I only ask to clean my calipers not to change any part and they still charged me for repair customer have the right to ask what they want on there vehicle not because my rotors need to be replaced they locked to do what the customer ask not good More

Best buying experience of my life. Drove to this dealership looking for a new Tundra and drove away with the truck of my dreams. The sales rep, Harold Castillo, was outstanding and I n Drove to this dealership looking for a new Tundra and drove away with the truck of my dreams. The sales rep, Harold Castillo, was outstanding and I never felt haggled or misinformed the entire process. They were very fair with the offer of my trade-in and made my daughter and I feel very comfortable the entire process. I will be using this dealership to buy a new vehicle in the future! More

Everything was very good thank you for all the help l will be back for my next repair will be back for my next repair More

I really like and appreciate this dealership because of their professional attitude and work ethics. I bought 2 cars from them and if I ever bought another car, it would be with them their professional attitude and work ethics. I bought 2 cars from them and if I ever bought another car, it would be with them More

Jose Perez was great in assisting me with my car maintenance and needed upgrades. I will continue to recommend coming to the dealership location. Thank you maintenance and needed upgrades. I will continue to recommend coming to the dealership location. Thank you More

the salesman was not good He wouldn't return my calls/text. Ac wasn't working in vehicle, i call him he states oh it was working just fine when he drove it and give it 1-2 days. Its HOT AS xxxx a calls/text. Ac wasn't working in vehicle, i call him he states oh it was working just fine when he drove it and give it 1-2 days. Its HOT AS xxxx and you want me to ride around even longer with no air. I have health issues. I finally get him on the phone and tell him im coming down Saturday (6/6/25) to get the ac fix. Now the kicker is Thursday he claims the vehicle was in the shop to repair the ac. So if it was in the shop Thursday, why wasn't the ac working when I got it. He said I will call you back, no call. I call the next day he don't answer, I leave a voice mail stating I feel like you're giving me the run around. I then call and speak with one of the managers, who state oh yeah he talked to me about this about 3 hours ago, let me get this together and I will call you back. You guessed it, no call back. While I was on the phone with the manager the salesman calls back. I call back the following day and the salesman states Saturday is good, what time you coming. I replied as soon as they open, he said ok let me make sure that's OK I will call you right back. Did he call back? NO. I go down there this am and the service department had no knowledge that I was coming. Now the service department gets a A+, as their customer service was Great. Especially the manager, I think she said her name was Britalia (spellcheck). Very nice and was able to get my vehicle in and get the ac repaired. She deserves a bonus of some sort, because of her, id probably still be riding with no xxxx air. I still haven't heard back from the manager nor the salesman. Would I buy another vehicle from them, NOPE More

Karl was an excellent service personnel. He was friendly and explained items thoroughly. My complaints is the amount of time for the service to be completed and the cost (of course). He was friendly and explained items thoroughly. My complaints is the amount of time for the service to be completed and the cost (of course). More

My Service Advisor, Lewis Grimes went over and above to ensure that the issues found were discussed, and made it easy for me to make my decision and authorize service m. He is a busy advisor who many cust ensure that the issues found were discussed, and made it easy for me to make my decision and authorize service m. He is a busy advisor who many customers request for his experience, expertise and customer service. He makes it easy to use Toyota of Bowie Service Center. More