Toyota of Bowie

They may hold your vehicle for ransom UPDATE 12/1/17: The day after the ordeal, the service technician called me to apologize for the error and admitted that he never quoted a price of $6 UPDATE 12/1/17: The day after the ordeal, the service technician called me to apologize for the error and admitted that he never quoted a price of $660 and that would have avoided any issues of misunderstandings. He put a credit on my account for $360 (which was all he was able to do). This was a stand-up action and went a long way. A few days after this the actual service manager (the guy I dealt with was an assistant) called to make sure I was satisfied. I told him that ideally I would receive a refund instead of the credit. He said he could make that happen and I'm happy to say that today I received the $360 refund check. Although that night was very stressful, I'm giving a lot of credit to the service manager and the technician for fixing the issue. I still have to leave off a star for the stress in the first place caused by the assistant manager not willing to listen to me. I understand that some people try to get away with things, but after a certain amount of time and considering the circumstances (i.e., how long I've been a customer), you have to listen to what the customer is saying. Thanks for reading. ============================================= I’ve been going to Toyota of Bowie (service) for years and while they haven’t been the quickest at servicing a vehicle (can take 3 hours just for an oil change), I didn’t feel it was so bad that I had to write a review. But that changed tonight. I took my Sequoia in for a 100k service ~$260. I got the normal call that the technician recommended changing the plugs at 100k. Ok, how much? $400 extra. What!? Forget that they were fine when I drove in. Go to pickup the truck and guess what? $660 bill. Yep they did the plugs even though I specifically said no. Bring out the manager. He called the service person that I talked to on the phone who recalled I said to go ahead with the plugs and of course he believed his employee. He then told me to call my wife who had dropped me off to come pick me up because he couldn’t let the truck go if I didn’t pay the full amount. 45 min drive in rush hour traffic. That’s right he was holding me ransom. After I said no way am I calling her, he said that a shuttle would take me home. I said bring it. Then he offered to reduce the price and got $100 knocked off. Still an extra $300 for 8 spark plugs. I ended up paying (after arguing for a long time) because I had to get home but they lost my business forever. In fact I think I will get rid of the truck. Toyota has fallen behind other manufacturers anyway. Moral of the story is to get the final cost from the service guy when they call you to sell you other services (and they will call) and repeat it back to them. Never trust them. More

I Returned and Brought Along a FRIEND I purchased my first foreign car from Toyota April 2016. It was a Toyota RAV 4. I loved the interior, but was most impressed with the safety feature I purchased my first foreign car from Toyota April 2016. It was a Toyota RAV 4. I loved the interior, but was most impressed with the safety features, and the TWO-YEAR service warranty was the icing on the cake. When I got the email stating that they could reduce my car note a few weeks ago, I thought really and made an appointment to check out their claim. THEY DID, and I took my new car (Same make, model, color AND INTERIOR) home. My friend was so impressed with my 2016 that when she heard that I was going back she asked to come along to get one too. She did She got a white one with a different interior, and she got a hybrid LE. My RAV 4 is a Hybrid Limited. I also love the mileage that I get on my car. My friend has stated that she also LOVE HER CAR, and that she wants to upgrade eventually to the same car and features that I have...Can't get any better than that. More

Awesome Experience Went into Toyota Of Bowie on this past weekend to see if I could get a new car. My Salesman Mr Jason Roberts was exceptional!! From the time I arrived Went into Toyota Of Bowie on this past weekend to see if I could get a new car. My Salesman Mr Jason Roberts was exceptional!! From the time I arrived at the dealership until my final steps into financing, he assured me that I was going to be ok. He explained every detail of the sale, from what I could and could not afford being realistic in every aspect. Every question I asked he answered, not just with a short to the point answer, it honest and definitely detailed. My test drive was amazing. Jason explained the entire operation of the vehicle before we left the lot!! When we got back I had made my choice, the Toyota Camray SE!! I was very nervous about the whole new car buying experience but Jason Roberts made it a pleasurable experience. I would definitely recommend this dealership to my family and friends but most of all I would recommend Mr Jason Roberts as their salesman!! Thank You again Jason and Toyota of Bowie More

Deceitful sales tactics I found a listing on Toyota of Bowie's website for a late-model used vehicle I was seeking one week ago. Over the past week, both my wife and I made a I found a listing on Toyota of Bowie's website for a late-model used vehicle I was seeking one week ago. Over the past week, both my wife and I made a few different visits to the dealer to inspect and drive the vehicle. We had lengthy conversations with the sales person and the manager; they knew we were interested. At some point over the past few days, the dealer apparently removed the specific identifying information for this vehicle, including pictures, from its website and replaced it with a "generic" listing with a price that was $4,000 higher than what I had relied upon originally. Nobody at the dealership informed us of this development during our visits there this past week, including a visit yesterday, even though they knew we were seriously interested in the vehicle and had seen the original listing online. When I returned today to make a deal to purchase the vehicle, I was told the Internet price upon which I had relied was "a mistake" (even though the original price was absolutely consistent with the advertised prices for the same model offered by other dealerships). The new price was suddenly $4,000 higher. They offered to discount the new price by $3,000 - still $1,000 over the original online price that I was relying upon to negotiate a final deal. I have purchased used (and new) vehicles several times over the years and expect certain sales tactics and "games" that sometimes cross the line of being ethical. But today's shenanigans were simply sad and disgusting. Really impressive, Toyota of Bowie. More

An excellent salesman Honest, trustworthy fellow who is ready to go extra mile for the customer. Provided a comfortable environment before my purchase. I will highly recomm Honest, trustworthy fellow who is ready to go extra mile for the customer. Provided a comfortable environment before my purchase. I will highly recommend Chima Joe to any car buyer in the metro area. More

Bad credit but walked out with a car of my choice! I'm new to the states hence it terms of credit its as good as non existent, getting the paper work took forever but yep i walked out of that dealershi I'm new to the states hence it terms of credit its as good as non existent, getting the paper work took forever but yep i walked out of that dealership with my 2016 Camry (FYI 12750miles) It took a while, but Uwone Jackson and his manager made it happen! More

Thank you I went to Toyota to lease Rav4 2017. The service was great. I had a wonderful experience. They were so helpful , friendly. I felt really comfortable I went to Toyota to lease Rav4 2017. The service was great. I had a wonderful experience. They were so helpful , friendly. I felt really comfortable and good taken care of . I received email and message after leasing the car cause they wanted to follow up and see if everything is fine and I'm happy with my new car. Special thanks to Mr Ricardo Walters and Mr Fernando. More

Toyota of Bowie - Great Service! I recently purchased a 2017 Toyota Camry at Toyota of Bowie and I couldn't be happier. The service and professionalism was great. Thanks to Farnad, F I recently purchased a 2017 Toyota Camry at Toyota of Bowie and I couldn't be happier. The service and professionalism was great. Thanks to Farnad, Fayyaz and Cece - excellent staff. Rosalind More

Toyota care service I had a not so good experience on my last service here for my 20k mile service. It took unusually long and they were unable to complete the oil chang I had a not so good experience on my last service here for my 20k mile service. It took unusually long and they were unable to complete the oil change. I expressed my concern to service manager Alex Garcia later that day by phone. He was very apologetic and genuine about wanting to make me happy and remain a customer. He offered to redo the service and provide a loaner car for me to get to work while they serviced my vehicle. I understand mistakes get made but it is nice to know that management will step in to fix the situation and minimize my inconvenience. I'm typically not one to complain, but I could not have asked for a better result from Alex Garcia. For that reason, I'm willing to remain a customer of Toyota of Bowie. More