Toyota of Bowie

Toyota care service I had a not so good experience on my last service here for my 20k mile service. It took unusually long and they were unable to complete the oil chang I had a not so good experience on my last service here for my 20k mile service. It took unusually long and they were unable to complete the oil change. I expressed my concern to service manager Alex Garcia later that day by phone. He was very apologetic and genuine about wanting to make me happy and remain a customer. He offered to redo the service and provide a loaner car for me to get to work while they serviced my vehicle. I understand mistakes get made but it is nice to know that management will step in to fix the situation and minimize my inconvenience. I'm typically not one to complain, but I could not have asked for a better result from Alex Garcia. For that reason, I'm willing to remain a customer of Toyota of Bowie. More

Kevon Brooks knows that listening is a great asset! I was already a Toyota of Bowie, Service Department, satisfied customer. The question became, "Do I keep my good condition "97 Camry with only 91,000 I was already a Toyota of Bowie, Service Department, satisfied customer. The question became, "Do I keep my good condition "97 Camry with only 91,000+ miles, or do I buy/lease a new car with modern technology?" After doing some research online, and at another brand dealership, I called Toyota of Bowie, New Car Department. Kevon Brooks was very professional from our first telephone conversation to book an appointment. At that appointment, he asked another salesman, Tim White to join us. After a thorough, no pressure meeting, I left with their written down information about each choice which I could study at home to make a decision that fit MY transportation needs. Yesterday, since Kevon was out of town, he had arranged for the closing that was equally low key and very professional. I will miss my 20 year old, low mileage, tan '97 Camry friend, but this red, 2017 Corolla is a winner! Anita R. More

Toyota of Bowie Recently, Toyota of Bowie technician(s) repaired my car. Although I arrived earlier than scheduled, I was received warmly and efficiently. My repair Recently, Toyota of Bowie technician(s) repaired my car. Although I arrived earlier than scheduled, I was received warmly and efficiently. My repair was one that required same day fixing, otherwise, I couldn't start my car. Also, I had a time constraint with respect to getting my car back because of an important previous commitment. I am pleased to report that Toyota of Bowie repaired my car and it was available well within my time constraint so that I was able to meet my commitment. I have used Toyota of Bowie service for years and have always been impressed by the overall professionalism of all that I have come in contact with, including the shuttle drivers. I am happy to refer friends and family to them. More

Excellent service by ken duckworth I advice anyone who wanna get a car or resolve any type of problem at this dealership to ask for ken duckworth he is the best , first he helps the cus I advice anyone who wanna get a car or resolve any type of problem at this dealership to ask for ken duckworth he is the best , first he helps the customer and treat him very well , he will never let a customer to waist his time , trust me guys he made the impossible to be possible Thank you ken I will never forget what you done to me More

Cleaning inside out I visited two times to service my new car at 5k and 10k miles. Both the time neither the car was washed nor cleaned inside. This is my one of the I visited two times to service my new car at 5k and 10k miles. Both the time neither the car was washed nor cleaned inside. This is my one of the main reason to buy the car apart from servicing. Servicing is still very good and I will recommend it. Not an exceptional service! Here is another I almost forgot. During the purchase of my car I requested to install GPS system which was installed by a third party (Bob is the owner). Here is what I did not like. 1. First of all they installed one year old system 2. No detail user guide 3. It kept the last entered address and tried to take me there 4. Upon request Mr. Bob happened to show at my house without letting me know 5. After that visit he neither called or tried to reach me through text. I am not using it for directions but rather my phone. I feel I did mistake asking to install for $1250. I could buy the best GPS within $500. I feel like cheated. More

Jose Reds was great Jose was excellent! He was polite and knowledgeable about the truck. He is all about customer service and knows what's important to the consumer. Jose was excellent! He was polite and knowledgeable about the truck. He is all about customer service and knows what's important to the consumer. More

Excellent Edbyn Lopez was very professional and knowledgeable. The service area was very clean and well maintained. I will definitely return to the Bowie locat Edbyn Lopez was very professional and knowledgeable. The service area was very clean and well maintained. I will definitely return to the Bowie location for my next service appointment. More

Excellent From the moment I pulled onto the lot to the moment I left, I felt very comfortable and well taken care of. Mr. Jose was very welcoming and took the From the moment I pulled onto the lot to the moment I left, I felt very comfortable and well taken care of. Mr. Jose was very welcoming and took the time to make sure I was more than okay with the decision I was making. We came in close to closing time and he did not rush me into making decisions I would regret later. Ms. Virginia is great, super friendly and helped a lot with selecting the right vehicle. Both are extremely honest, personable and knowledgeable about everything they do. Thank you! More

Great Service I brought my 2010 Toyota Highlander in to find out where water was coming from on my driver side floor. Bob Clodfelter is my service person and he pro I brought my 2010 Toyota Highlander in to find out where water was coming from on my driver side floor. Bob Clodfelter is my service person and he provided me with a free rental. He ordered a specialist to look at my car. I have been a consumer of Toyota of Bowie for years to get my vehicle service and I wouldn't think of going anywhere else. Thanks much! More