
Toyota of Bowie
Bowie, MD
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Cleaning inside out I visited two times to service my new car at 5k and 10k miles. Both the time neither the car was washed nor cleaned inside. This is my one of the I visited two times to service my new car at 5k and 10k miles. Both the time neither the car was washed nor cleaned inside. This is my one of the main reason to buy the car apart from servicing. Servicing is still very good and I will recommend it. Not an exceptional service! Here is another I almost forgot. During the purchase of my car I requested to install GPS system which was installed by a third party (Bob is the owner). Here is what I did not like. 1. First of all they installed one year old system 2. No detail user guide 3. It kept the last entered address and tried to take me there 4. Upon request Mr. Bob happened to show at my house without letting me know 5. After that visit he neither called or tried to reach me through text. I am not using it for directions but rather my phone. I feel I did mistake asking to install for $1250. I could buy the best GPS within $500. I feel like cheated. More
Excellent service by ken duckworth I advice anyone who wanna get a car or resolve any type of problem at this dealership to ask for ken duckworth he is the best , first he helps the cus I advice anyone who wanna get a car or resolve any type of problem at this dealership to ask for ken duckworth he is the best , first he helps the customer and treat him very well , he will never let a customer to waist his time , trust me guys he made the impossible to be possible Thank you ken I will never forget what you done to me More
Dealer Retracted price guaranteed I contacted Tom a manager at Toyota of Bowie and negotiated a price over the phone and once he spoke with his general manager he retracted his price. I contacted Tom a manager at Toyota of Bowie and negotiated a price over the phone and once he spoke with his general manager he retracted his price. They were extremely rude both he and Mr. Hess the GM and when I arrived at the dealership Hess was extremely rude and inappropriate. After an absurd scene was made the dealership honored the price that they quoted hours later. I was so disgusted that I was willing to go to another dealership and pay more money but my spouse couldn't pass up the offer because it was a steel since they messed up. I personally never received an apology from the GM. I would not recommend anybody buy a car from this place! More
Jose Reds was great Jose was excellent! He was polite and knowledgeable about the truck. He is all about customer service and knows what's important to the consumer. Jose was excellent! He was polite and knowledgeable about the truck. He is all about customer service and knows what's important to the consumer. More
Excellent Edbyn Lopez was very professional and knowledgeable. The service area was very clean and well maintained. I will definitely return to the Bowie locat Edbyn Lopez was very professional and knowledgeable. The service area was very clean and well maintained. I will definitely return to the Bowie location for my next service appointment. More
Excellent From the moment I pulled onto the lot to the moment I left, I felt very comfortable and well taken care of. Mr. Jose was very welcoming and took the From the moment I pulled onto the lot to the moment I left, I felt very comfortable and well taken care of. Mr. Jose was very welcoming and took the time to make sure I was more than okay with the decision I was making. We came in close to closing time and he did not rush me into making decisions I would regret later. Ms. Virginia is great, super friendly and helped a lot with selecting the right vehicle. Both are extremely honest, personable and knowledgeable about everything they do. Thank you! More
Great Service I brought my 2010 Toyota Highlander in to find out where water was coming from on my driver side floor. Bob Clodfelter is my service person and he pro I brought my 2010 Toyota Highlander in to find out where water was coming from on my driver side floor. Bob Clodfelter is my service person and he provided me with a free rental. He ordered a specialist to look at my car. I have been a consumer of Toyota of Bowie for years to get my vehicle service and I wouldn't think of going anywhere else. Thanks much! More
Very Pleasant We were welcome as we were family. It was like we were hanging out as a family, but was talking about business which was great. It took absolutely alm We were welcome as we were family. It was like we were hanging out as a family, but was talking about business which was great. It took absolutely almost no time. It was very much a pleasant experience. More
Awesome Customer Service We had previously purchased a vehicle from Toyota of Bowie Salesman, Jose Redd, and had received awesome customer service, so when we were in the mark We had previously purchased a vehicle from Toyota of Bowie Salesman, Jose Redd, and had received awesome customer service, so when we were in the market for another Toyota we knew exactly who to call. Once again, Jose Redd treated us with Outstanding Customer Service. I would highly recommend him to everyone in the market for a new or leased vehicle. Great Job Jose!!!! More
Customer Service at an All Time HIGH! Mr. German Alfaro! Thanks for being a blessing to me! You are the Best! My Highlander is running Great you kept your word! Thanks again! Mr. German Alfaro! Thanks for being a blessing to me! You are the Best! My Highlander is running Great you kept your word! Thanks again! More