Toyota of Bowie

Well Done Wayne Lopez! I have been meaning to write this thank you to Wayne Lopez since Christmas Eve. My navigating system in my car would not work and I had to take my 2 I have been meaning to write this thank you to Wayne Lopez since Christmas Eve. My navigating system in my car would not work and I had to take my 2 dogs to a new kennel in Columbia before I left town. I tried not to panic and I immediately drove to the new car section of Toyota. They were of no help. I drove over to the service dept. and the lady service representative was definitely no help and acted like she did not want to be bothered. Then I saw Wayne. Even though he was extremely busy and people were anxious to get on the road for the holiday, he systematically explained what to do. Immediately, the problem was solved and I was on the road to enjoy my family and the holiday. Thank you for having Service Representatives like Wayne Lopez. He is one of the reasons why I have purchased a new 2016 RAV4 at your dealership. More

Always Dependable This is my second purchase for Toyota of Bowie. I purchased my 2011 Toyota Camry, January 14, 2011 Sales Rep. was Kevon Brooks. I just purchased a 201 This is my second purchase for Toyota of Bowie. I purchased my 2011 Toyota Camry, January 14, 2011 Sales Rep. was Kevon Brooks. I just purchased a 2016 Toyota Camry, January 16, 2016 Sales Rep. Kevon Brooks. I have received the best customer service experience working with this dealership. I highly recommend Toyota of Bowie as well as Rep. Kevon Brooks. More

Excellent Car Buying Experience I purchased a Toyota Camry XLE in December from Toyota of Bowie and I could go on and on about the positive, seamless and professional experience I ha I purchased a Toyota Camry XLE in December from Toyota of Bowie and I could go on and on about the positive, seamless and professional experience I had! Well, there are two good reasons that I will be a Lifetime Customer of Toyota of Bowie... that is my WONDERFUL Sales Rep James Braxton and the price on my car…THERE WAS ABSOLUTELY NO HAGGLING!! When I arrived fighting and screaming (paid off Vehicle was totaled in an accident) but needing a new car, I was approached by James Braxton. He listened to me, and then assisted me with looking through the entire inventory on the lot but not finding what I preferred. So after further research, he located the vehicle I wanted in another state and made sure I GOT THAT CAR!! To ensure there would be no delays in delivery he drove himself the following day and picked the vehicle up sacrificing his time away from the dealership on the last day of the year…yes December 31st!! (A CRITICAL SELLING DAY). To END everything on a great note…his follow-up was so impressive and he made sure that I had all the bells and whistles I was promised on the contract without any hassle. I will forever be grateful to him for my car buying experience and my BEAUTIFUL NEW CAR!! Lastly, I am sending all of my family and friends to this dealership to see Mr. Braxton! So, when you visit Toyota of Bowie ask for the 'Ms. Sherrod Special!' They will hook you up and you will leave from the tiring task of buying a new car with a smile on your face and change in your pocket!! More

Horrible service! I went in to the Bowie location in October 2015 with an online guaranteed quote that I called in ahead and confirmed with Mr. Braxton for the make and I went in to the Bowie location in October 2015 with an online guaranteed quote that I called in ahead and confirmed with Mr. Braxton for the make and model car I wanted. But when I arrived everything changed, even the car!. I was very specific with what car I was interested in and the price quote I had. A few hundred dollar difference is of acceptable but finally price he was giving me was way off. Finally when car price was settled, I went to after market and got additional under coat protection--turns out cars automatically come with this but I was not informed that this was not really necessary. I also purchase the alarm system and was told the warranty info would be provided once service is complete. I went back to pick up car and it was not available, was told it would be mailed and it wasn't. Reminded them when I returned to pick up tags and finally got warranty info, but then a new problem arose...the tags were not the "MD- Chesapeake Bay" tags I specifically requested and paid additional for. So then I had to argue so they can mail the tags to my home which is not nearby because it was their mistake. And I was promised all-weather mats which were supposedly order but not available or missing when I tried to pick up in parts. I was told they would be mailed after complaining and I have yet to receive them and it already January! I don't plan to return for service at all. I would have made the drive out to Bowie from Washington for car maintenance if the service had been better but it was the absolute worse I have ever experienced and I regret not going somewhere else to do business. More

customer service well done Bowie Toyota Service Department Management: I am writing this letter as a humble note of appreciation for the outstanding customer service provided Bowie Toyota Service Department Management: I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your advisor, Joseph Ephriam on December 22, 2015. I was having a serious problem with my car. When I called to make an appointment the scheduler advised me that there were no appointments for the day. I was transferred to Joseph, very concerned, he said, "Bring the car in now, I don't want you driving the car without us checking it out." I really would like to commend Joseph for his prompt customer service, which he demonstrated until my service was completed. His ability to assist me as a customer, of Bowie Toyota service department, exceeded my greatest expectations and for this I am so grateful. Great service makes your customers feel that you care about developing a long-term relationship that means more than just repairing a car. In addition to relationship with me, this outstanding and caring customer service from Bowie Toyota service department staff has been echoed throughout my neighbourhood, family and friends. Blessings, Jeanette Taylor Cc: Thank you Joseph, job well done! More

I felt like I was on top of the world! I was very happy with the my purchase from Toyota of Bowie! I got a 2015 Toyota Corolla and it is my new best friend! The team at Toyota of Bowie made I was very happy with the my purchase from Toyota of Bowie! I got a 2015 Toyota Corolla and it is my new best friend! The team at Toyota of Bowie made me feel at home immediately and made sure that I got the best deal. They are my new best friends too! Thank you Freda and Ken!! More

2016 RAV 4 José Reed is an outstanding, professional, fantastic and diligent salesperson because he assisted me in getting my Red 2016 RAV 4 within days and fol José Reed is an outstanding, professional, fantastic and diligent salesperson because he assisted me in getting my Red 2016 RAV 4 within days and followed up with me to let me know that my vehicle was ready to be picked up. He should be considered to be a manager because he was dressed professionally and he was knowledge about every aspect of the 2016 RAV 4 from the new fantastic outer design and that was what made me decide to get it. More

Highlander Purchase Jose is a true professional & true to his word. He not only came through with the color we wanted, but he was also able to track down the 2016 model f Jose is a true professional & true to his word. He not only came through with the color we wanted, but he was also able to track down the 2016 model faster than we could complete the paperwork. We are looking forward to our next purchase from him. More

Blessed and highly favored! I must say God is amazing!!!!!!Jose Redd helped anchor me towards making the best decision I could make in 2015!!!! His customer service was excellent I must say God is amazing!!!!!!Jose Redd helped anchor me towards making the best decision I could make in 2015!!!! His customer service was excellent. Jose payed close attention to my needs and because he listened to me as a customer he was able to assit me so well with my purchase of the Toyota Rav 4 2015. Jose was very professional and descriptive when showing me the car. He showed me the interior/exterior of the car and knew all the details of the car, he must of studied about the car because he was able to answer any questions I may have had before I even asked them ha ha. I was very pleased with the whole experience, its a story I will tell my future children. Jose made sure I would walk out happy with the car I came to get!!! The fact that Jose treated me with such great service I was confident that everything would work out. Toyota sure has a great salesman. I am thankful , blessed and grateful to have had the opportunity to be serviced by Jose. I would recommend him to anybody I know who wants a car. If you want it , Jose will make it happen! What a wonderful experience. I must say God is good. = ) More

Toyota of Bowie is doing it all the right way Jose Redd and his associate Dee Oni were wonderful, I started shopping for a car for the first time in over 9 years this fall, I purchased a 2016 Toyo Jose Redd and his associate Dee Oni were wonderful, I started shopping for a car for the first time in over 9 years this fall, I purchased a 2016 Toyota Corolla S Plus. The design inside and out is even better than models from previous years. They took time to fully show and explain Toyota's vehicles to me including the one I decided to buy. Compared to some lots I have visited, I was happy that they took the time to thoroughly show me the model first, inside and out, including under the hood with plenty of helpful information including a nice test drive. When you are car shopping you want to see cars, not talk about contact info, prices or paperwork until later. They were not pushy and very friendly, they worked with me for hours to negotiate a good deal. I felt encouraged to drive away with a car that had all the options I wanted at a price I can afford. More