Toyota of Bowie

Great Recovery After failing to service my car, they arranged to pick it up and leave a loaner, and perform the service for free. This turned a negative into a posi After failing to service my car, they arranged to pick it up and leave a loaner, and perform the service for free. This turned a negative into a positive, and will keep me going there for service. More

Great car buying experience! Okay so I’m a loyal Honda owner. I loved my 2012 Pilot, though unfortunately I was not impressed with the 2016 re-design. I was in the market for a Okay so I’m a loyal Honda owner. I loved my 2012 Pilot, though unfortunately I was not impressed with the 2016 re-design. I was in the market for a new car and my brother encouraged me to test drive a Toyota Highlander. I admit that I was very skeptical and quite frankly tired of test driving vehicles. That is until I was introduced to James Braxton. I have to admit that this was a car buying experience unlike any other that I have experienced in the past. James was able to offer very accurate and detailed information about the Toyota Highlander. Additionally, he was very professional and patient with me throughout my multitude of questions! He went above and beyond to find me the Toyota Highlander that I really wanted. I gave him my desired color scheme and he was able to locate, obtain and hand the keys to my new Highlander over to me within 48 hours. I am now a Toyota owner! Thanks so much James! Lori Taylor in Customer Relations was wonderful as well. She really took her time to explain all of the options and the benefits of each option. She even went as far to show us the options on her own POV. Sergio Ramos Lopez in the Finance department was very personable and professional as well. He really explained all of the options concerning extra warranties and helped us to find a plan that was the perfect fit for our driving habits. Overall, this was a very pleasant car buying experience! I will be a repeat customer! More

Great Jose that man Jose l. Redd was absolutely the best sales man ever not only did he get me the deal I asked for. He feed me amongst being giving caring supportive. O Jose l. Redd was absolutely the best sales man ever not only did he get me the deal I asked for. He feed me amongst being giving caring supportive. Overall my experience was astronomical. More

Possed Driver's Window I have experienced a problem with the driver's side window of my RAV4 since I purchased it from Toyota of Bowie in Dec. 2014 and complained about it t I have experienced a problem with the driver's side window of my RAV4 since I purchased it from Toyota of Bowie in Dec. 2014 and complained about it to them since the first time I took the vehicle to their service dept. for routine maintenance. I explained that it occurs infrequently, but when it does, it will go up and down non-stop and the only way to make it finally stop is to keep clicking on the lever for a long period of time. I also explained that it has a mind of its own, so to try and make it duplicate the problem on demand, would probably be impossible. They informed me, "unless we can replicate the problem, Toyota will not fix it under warranty". So, almost two years later, I am still experiencing the same sporadic issue, and they refuse to try and resolve the problem. Toyota of Bowie was quick to sell me a vehicle, but they are reluctant to stand behind their products or their service. When I drafted this rating and they were given an opportunity to rebut, they offered me nothing but their original position - "if we can't replicate, we will not repair". In addition, they are now misrepresenting the facts. This is the fifth Toyota vehicle I have owned, and I have NEVER experienced this lack of integrity and professionalism from any other dealership except Toyota of Bowie. I will not make the mistake of purchasing any additional vehicles from them in the future, and I would suggest to anyone thinking about doing so or taking their vehicle to them for servicing, to proceed cautiously. More

Excellent Service This is my fourth trade and had an excellent experience with Sales Representative James Braxton. James is knowledgeable and listens well to ensure the This is my fourth trade and had an excellent experience with Sales Representative James Braxton. James is knowledgeable and listens well to ensure the customer's needs are met. I would recommend James Braxton to friends and family. More

Excellent Experience James Braxton is knowledgeable and well versed. James listens well to ensure the customers needs are met. I would recommend James to friends and famil James Braxton is knowledgeable and well versed. James listens well to ensure the customers needs are met. I would recommend James to friends and family. More

Toyota of Bowie I recently purchased a 2015 Toyota Highlander with the outstanding assistance from James Braxton. His professionalism and knowledge of the vehicle ma I recently purchased a 2015 Toyota Highlander with the outstanding assistance from James Braxton. His professionalism and knowledge of the vehicle made my decision to purchase a rewarding experience. Mr. Braxton took his time to explain this vehicle to me and my husband when we were just looking. After meeting him, it took one week for me to return to purchase my highlander with him as our salesman. I am exceptionally pleased with my new highlander and the outstanding customer service that was provided by Mr. Braxton. Thanks again from another satisfied customer!!! More

helpful car dealership My experience with bowie toyota has been excellent. The salesman (Jose Redd is very knowable and very helpful. He's one of the bestsales aassociates. My experience with bowie toyota has been excellent. The salesman (Jose Redd is very knowable and very helpful. He's one of the bestsales aassociates. Thank you More

no hassle I just bought a Toyota Takoma 2015 on 6/22/15 at Toyota of Bowie. I was not planning to buy the truck on that day but the Excellency of Mr. James Bra I just bought a Toyota Takoma 2015 on 6/22/15 at Toyota of Bowie. I was not planning to buy the truck on that day but the Excellency of Mr. James Braxton as a sales man make me decided to do it. It was the most pleasant experience I have had buying a new car. Everything was easy and no hassle. No pressure and no managers talking to you. The entire deal took only three hours. Everybody at the dealer was nice and very professional. I definitely gives him 5 starts as a customer service. I would definitely recommend Mr. James Braxton to my family and all of my friends. Jorge Andreani More