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Toyota of Bowie

Bowie, MD

4.4
653 Reviews

16700 Governors Bridge Rd

Bowie, MD

20716

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Showing 653 reviews

June 11, 2025

Prompt, courteous and thorough service. Staff was friendly and capable. The service was very good. More

by frclark100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Budram, Lewis Grimes
Jun 13, 2025 -

Toyota of Bowie responded

Hi, we're happy you had a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2025

I walked in to pick up my car and two employees were screaming at each other, cursing, in the middle of the maintenance bay. I asked another if the representative I had seen was available. "Shes not h More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paula
Jun 13, 2025 -

Toyota of Bowie responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Edbyn Lopez Service Manager - Toyota of Bowie (240) 927-4267| edbynlopez@toyotaofbowie.com

June 11, 2025

My service technician is great. He keeps me informed of service being done on my vehicle & advises me of anything I may need for prevention. More

by kbraxton48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Funderburk
Jun 13, 2025 -

Toyota of Bowie responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 10, 2025

Very dependable, polite and thorough. Their team operates in an organized fashion and communicates extremely well. I go nowhere else! More

by bonnie.habib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britalia King
Jun 12, 2025 -

Toyota of Bowie responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2025

Friendliness, good communication and very comfortable waiting room. Fast delivery of the vehicle. Observation: Today, the technician forgot to reattach the engine air intake filter restriction sensor More

by jorgec172008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imani Adrea (Very friendly), Aaron Slaughter, Rose Bayat
Jun 13, 2025 -

Toyota of Bowie responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Edbyn Lopez Service Manager - Toyota of Bowie (240) 927-4267| edbynlopez@toyotaofbowie.com

June 09, 2025

Karl my service advisor needs a promotion. He’s kind, patient and delivers grandeur services. Especially our cashier on the 4-5 pm shift. I travel close one hour for this great service. Again, More

by Msis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl from service and the cashier was great! I did not see anyone but him every time. Excellent service and needs a promotion as well as the cashier on duty.
Jun 10, 2025 -

Toyota of Bowie responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2025

Wait time is too long. I waited for 3hrs for an oil change that I made an appointment before coming in and was 15mins early More

by Nkennjiaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Slaughter
Jun 11, 2025 -

Toyota of Bowie responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We will pass this experience along to our team as a learning opportunity. If you would like to discuss this further, please don't hesitate to reach out to me. Edbyn Lopez Service Manager - Toyota of Bowie edbynlopez@toyotaofbowie.com

June 07, 2025

Michaell was knowledgeable, kinds, and patient. Very appreciative of his service. Never had a bad encounter at this dealership. More

by sdyakam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL
Jun 10, 2025 -

Toyota of Bowie responded

Hi, we're happy you found Michaell to be so supportive during your experience here at Toyota of Bowie. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 06, 2025

I feel very comfortable bringing my car here for maintenance and have been doing so for decades. Mr. Grimes is the absolute BEST in the business -- knowledgeable, professional, kind, thoughtful, and More

by R Delrosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Grimes, Aaron Slaughter, Rose Bayat
Jun 09, 2025 -

Toyota of Bowie responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 06, 2025

Fantastic service, I thought I would be waitng longer. It was great fast service, paid more than I wanted. It's worth it to keep your vehicle running. More

by wattssd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name was Devin. He's new and great.
Jun 10, 2025 -

Toyota of Bowie responded

Hi, we're delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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