Toyota of Bowie

This feedback highlights the importance of excellent customer service. It specifically acknowledges the professional assistance provided by Imani, expressing gratitude for her help. customer service. It specifically acknowledges the professional assistance provided by Imani, expressing gratitude for her help. More

I go to the Toyota service department in Bowie. There I’m greeted by all the team with a smile and people that are eager to serve you and take care of your needs. I work with Antonio who is my go There I’m greeted by all the team with a smile and people that are eager to serve you and take care of your needs. I work with Antonio who is my go to person that has given me excellent customer services. If he had not been there I don’t think I would have returned. First impression go a long ways and he continues to do it with a smile. I’m so grateful that he is part of your team. This is also to let you know this dealership is fifteen miles from my home. Shout out too Antonio and his excellent service. More

Worst service! They don't explain anything to you and just overcharge. Rush you out the door without any explanation. Truly worse They don't explain anything to you and just overcharge. Rush you out the door without any explanation. Truly worse More

I was scheduled for an oil change by 11am. I arrived and was checked in at 10:35am and was told that it will take about 3hrs to do the oil change. I was assigned a trainee Devin by name as adv I arrived and was checked in at 10:35am and was told that it will take about 3hrs to do the oil change. I was assigned a trainee Devin by name as adviser. I waited for 3 hrs to be informed that the oil change has been done without anybody calling me. After about 3hrs and 15mins I decided to go see my adviser Devin. Mind you I was at the dealership all this time. When I asked Devin about my vehicle he could not recollect who I am or what vehicle I brought to the dealership. I gave him my name and he checked the system for an update. He then told me to wait and disappeared without explanation. After not seeing him for about 20 mins I asked around and was directed to the "Manager" Ms. Brittany King. I explained my predicament to her, she checked the system and told me to wait for her to check what's holding up my vehicle. By now I have been at the dealership for almost 4 hrs. I told her that I need my vehicle with or without oil change as I need to be at another scheduled medical appointment. She went to the back of the dealership and came out after about 5 minutes to inform me that the Technicians just started working on my vehicle. At this point I lost it and told her to bring out my vehicle no matter the condition. She promptly did that and apologized telling me that the oil change was not done after 4 hrs. I drove out of the dealership without the oil change been done and will never go back there. More

The service department is first class. Customer Service Rep, Antonio Funderburk, is exceptional. He obviously has a good working relationship with the service technician. Their work is don Customer Service Rep, Antonio Funderburk, is exceptional. He obviously has a good working relationship with the service technician. Their work is done and completed as promised. Because they're Customer focusedband doing work right the first time is the only reason I bring my Highlander to the dealership for service. Great Team at Toyota of Bowie! Thank you! More

I was more than pleased with every aspect of the service. Awesome .. great service indeed Awesome .. great service indeed More

Antonio was great. He kept me in the loop the whole time and fought FOR me as a customer. He kept me in the loop the whole time and fought FOR me as a customer. More

The attendant, Mr Grimes took time out to listen to my present concerns. He then looked at the data on his computer to see what was done at my last visit , then diagnosis . present concerns. He then looked at the data on his computer to see what was done at my last visit , then diagnosis . More

I use Toyota of Bowie for service for my RAV4. Everyone in the service department is always easy to work with and makes sure the car is completed to my satisfaction. Everyone in the service department is always easy to work with and makes sure the car is completed to my satisfaction. More

I have visited this dealership for the past five years for.scheduled maintenance The personnel has always been very professional and accomdatimg to the needs of.their customers. Keep up the Good Work for.scheduled maintenance The personnel has always been very professional and accomdatimg to the needs of.their customers. Keep up the Good Work. More