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Toyota of Bowie

Bowie, MD

4.6
1,199 Reviews

16700 Governors Bridge Rd

Bowie, MD

20716

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Showing 1,199 reviews

September 24, 2026

Too long wait hours. I was there at 12:30 for routine check up of my car and left at 4pm More

by Siri ambe mercy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Slaughter
Sep 25, 2026 -

Toyota of Bowie responded

Thank you for taking the time to share your feedback, Siri Ambe Mercy. We sincerely apologize for the extended wait during your recent service visit. We understand that spending several hours for a routine checkup is frustrating, and we appreciate you bringing this to our attention. We're pleased to hear that you were satisfied with the workmanship and price transparency, but we recognize that timely service and communication are just as important. Your comments will be shared with our service team so we can identify opportunities to improve the overall experience for our guests. Thank you for choosing Group 1 Toyota Bowie. We value your business and hope to provide you with a much more efficient experience on your next visit. Frank Isede General Manager Group 1 Toyota Bowie 240-927-4200

September 24, 2026

Mike was very easy to work with. Love his service. My car was ready within the estimated time. I only come to this service center More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Aaron Slaughter
Sep 24, 2026 -

Toyota of Bowie responded

Hello Omar, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Bowie. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 19, 2026

It was awful. Yesterday I went to the dealership for an oil change, and Mr. Lewis said the oil was on him and I dont have anymore left. I waited an hour and a half More

by Alba Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lewis, Aaron Slaughter, Rose Bayat
Sep 23, 2026 -

Toyota of Bowie responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced during your visit. We understand how disappointing it is when expectations are not met, especially after taking time out of your day and waiting for service. We take concerns regarding communication and service recommendations seriously and will review your experience with our team. Thank you for your feedback, and we appreciate the opportunity to improve.   Edbyn Lopez Service Director - Group 1 Toyota Bowie edbynlopez@group1auto.com 240-927-4267

September 18, 2026

I was very pleased with my visit to the service dept. Mr. Lewis Grimes was my advisor. He’s always honest and upfront with my car needs He arranged Uber to take me home and pick me up when the service wa More

by Dovekevin663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Grimes, Aaron Slaughter
Sep 22, 2026 -

Toyota of Bowie responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lewis here at Group 1 Toyota Bowie! If you have any further questions, please don't hesitate to reach out!

September 16, 2026

Great service explained everything what I needed after service my car run like new Thank you so much More

by Ashok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl
Sep 18, 2026 -

Toyota of Bowie responded

Ashok, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2026

Disappointed that I had to spend $20 on an Uber because when I set up the appointment they neglected to tell me the shuttle doesn’t run on Saturday and I specifically asked. I also had to put my owner mil More

by tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenya
Sep 15, 2026 -

Toyota of Bowie responded

Thank you for your feedback. We apologize that the Saturday shuttle availability was not communicated correctly when you scheduled your appointment, resulting in an unexpected transportation expense. We also understand your frustration with the additional checkout delay and the service sticker being left for you to install. Your comments will be shared with our team to improve communication and attention to detail.

September 12, 2026

All of the work was Completed In a timely fashion at a price that I considered reasonable. More

by Danodenton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Slaughter, Rose Bayat
Sep 14, 2026 -

Toyota of Bowie responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 10, 2026

My salesman Adesanya was very patient with me and took time explaining the process. Excellent customer service and friendly atmosphere. More

by pdaley54
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adesanya
Sep 14, 2026 -

Toyota of Bowie responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

September 10, 2026

Toyota of Bowie has a knowledgeable staff that performs quality work at a fair price. I appreciate Karl’s kindness, knowledge and honesty at the service desk; he is the best! The supervisor Edbyn is also More

by Swan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karl & Edbyn
Sep 13, 2026 -

Toyota of Bowie responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Bowie! We are always more than happy to assist you if anything else comes up. Take care!

September 10, 2026

Thank you for excellent service. Also, Car Associate Devin - Group 1 represented Toyota Bowie well. His efficient, kind and courteous assistance was greatly appreciated!!! More

by PaulaCab
Recommend Dealer
Yes
Employees Worked With
Devin - Group 1
Sep 12, 2026 -

Toyota of Bowie responded

Hi, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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