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Toyota of Bowie
Bowie, MD
571 Reviews
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Showing 571 reviews
April 01, 2015
My Purchase Experience with Toyota of Bowie. I had been searching for a 2015 4Runner that I had built and priced online at the Toyota website. Toyota of Bowie had a vehicle in stock that was clo I had been searching for a 2015 4Runner that I had built and priced online at the Toyota website. Toyota of Bowie had a vehicle in stock that was close to having all of the options I wanted except a few accessories which after visiting a few other dealerships, I found were dealer installed option such as mud flaps, running boards, a cargo cover and the remote start. After negotiating the deal, and signing many papers, one of which included the dealer installed options presented as a “What we still owe you” document. That document listed what I thought were the dealer installed options but actually read “Aftermarket” in front of each accessory. In this case, aftermarket meant for them, using aftermarket parts as opposed to dealer installed genuine Toyota parts. I tried afterwards to express my concern with them mostly relating to the remote starter. The other parts were a concern also but not as critical. Having non Toyota parts installed on a brand new vehicle to me was bit deceptive on their part. I guess they were trying to save money by having the remote starter installed somewhere other than their dealership and I still have no clue as to who the remote starter was made by, where it was installed, or any paperwork as to the warranty of the part and only a verbal guarantee that this is covered under the Toyota warranty for the life of the vehicle. As for repeat business, I would probably not shop here again, because the customer service is mediocre at best. More
by newtruckdriver
Employees Worked With
William Calvert
March 29, 2015
GREAT SERVICE! Had 20,000 mile maintenance service performed on my Toyota Highlander. Aaron Slaughter, who was my assigned Advisor was on top of my total service - Had 20,000 mile maintenance service performed on my Toyota Highlander. Aaron Slaughter, who was my assigned Advisor was on top of my total service - start to finish. Customer care was AWESOME!. He is very knowledgeable, and was able to address all my questions/concerns. I will definitely keep bringing my car to Toyota of Bowie for all my vehicle repairs and maintenance. More
by Debrah
Employees Worked With
Aaron Slaughter
March 25, 2015
GERMAY 1/8/2015 I NEVER DO BUSINESS WITH A DEALERSHIP MORE THAN ONCE. HOWEVER, THIS IS MY SECOND PURCHASE WITH TOYOTA OF BOWIE AND I PURCHASED ANOTHER VEHICLE WITH T I NEVER DO BUSINESS WITH A DEALERSHIP MORE THAN ONCE. HOWEVER, THIS IS MY SECOND PURCHASE WITH TOYOTA OF BOWIE AND I PURCHASED ANOTHER VEHICLE WITH THEIR OTHER DEALERSHIP-CAPITAL PLAZA TOYOTA! I HAVE BEEN EXTREMELY HAPPY WITH MY PURCHASES AND FOUND AN EXCEPTIONAL AND CARING SALESPERSON IN JAMAR WILLS. HE WAS SUCH A NICE GUY! HE WAS EXTREMELY PATIENT AND KNOWLEDGEABLE WITH EVERYTHING CONCERNING MY TRUCK PURCHASE. I WAS GIVEN A GREAT PRICE, GOOD TRADE IN AND HE MADE SURE THAT I WAS HAPPY. EACH OF MY EXPERIENCES HAVE BEEN GREAT! MY HAT IS OFF TO JAMAR WILLS! HE IS A GREAT ASSET TO TOYOTA OF BOWIE! More
by gdooley56@aol.com
Employees Worked With
CHRISTINA HENNIGAN, Christina Hennigan
March 01, 2015
Toyota of Bowie clearly cares about me as a customer They were fantastic -- my salesperson Ricardo Walters in particular was exceptional. I got the car that I wanted, the price I wanted (based on extens They were fantastic -- my salesperson Ricardo Walters in particular was exceptional. I got the car that I wanted, the price I wanted (based on extensive research), the trade in value I wanted, and they (Ricardo and Manager David Gruner) were very easy to work with. I'm definitely a difficult person, and I typically hate the whole process, but they made it easy, and not in a sales / tricky way. They were honest, helpful and knowledgeable. But what REALLY impressed me is when I had questions and came back after I had purchased the car, they were just as friendly and helpful, and really took care of me when they didn't need to. It's clear that Ricardo and Toyota of Bowie care about me as a customer, and want me to be happy with my purchase. As a result, they have a customer for life. More
by Matthew .
Employees Worked With
Ricardo Walters
January 31, 2015
Jamar Wills and Ryan Greenridge WERE AWESOME! Had a great experience working with Jamar Wills, he was very knowledgeable and very helpful with my New Camry XSE purchase. He took the time to make Had a great experience working with Jamar Wills, he was very knowledgeable and very helpful with my New Camry XSE purchase. He took the time to make sure I was statisfied with everything! Ryan Greenridge, Sales Manager, put the icing on the cake...he was very transparent in the negotiation process. This was by far the best car buying experience. Go see Jamar Wills, you won't be disappointed. More
by msleeofbowie
Employees Worked With
Jamar Wills, Ryan Greenridge
January 24, 2015
Love the indoor delivery bay!!! Love the Highlander!!! Our family purchased a 2015 Toyota Highlander from Toyota of Bowie (MD) in December 2014. We’d been looking online for about 6 months and decided tha Our family purchased a 2015 Toyota Highlander from Toyota of Bowie (MD) in December 2014. We’d been looking online for about 6 months and decided that the Highlander would best fit our growing family and lifestyle. We looked at the Honda Odyssey, but decided to go with the Highlander since my wife couldn’t bear to drive a mini-van. We decided to order a 2015 model so she could get the color and packages we wanted. ToB was where we decided to order our Highlander because of another friend’s recommendation. Harold Bautista was our sales assistant who ordered a 2015 Limited Sapphire Blue Pearl & Beige interior model with the technology package. Harold did a great job communicating where the vehicle was in the build process, which was really nice because we were extremely excited to get the car. It was 37 degrees when we came to pick it up. Harold had our car prepped and parked inside their enclosed garage with a big red bow, so we didn’t have to sit in the cold while he reviewed the features. We stayed warm and our small children could run around while we learned about the car’s capabilities and features. Harold was thorough and patient with our many questions while helping us set up my personal settings and synchronizations. We did buy the Toyota all included maintenance package (5 yrs / 75k miles) and Toyota Service Contract (8 yrs / 100k miles) and felt it was a great deal in the long run, which in fact will pay for itself. I drove home satisfied, pleased and positive with our whole purchasing and buying experience at ToB. I’d highly recommend Toyota of Bowie and a Highlander to any family looking for an alternative to a Mini Van. More
by Highlander
Employees Worked With
Harold Bautista, Harold Bautista-Castillo
December 23, 2014
Professional, Kind and Helpful Service In the hustle and bustle of the holiday season, the last thing I wanted to see was my check engine light on! After calling the service department, I r In the hustle and bustle of the holiday season, the last thing I wanted to see was my check engine light on! After calling the service department, I received a next-day appointment and was seen promptly upon arrival. My usual service contact, Aaron Slaughter, was professional, kind and helpful, as always. He kept me abreast of the auto issue and had me in and out in no time. Aaron treats customers as valuable stakeholders: he listens to concerns, he calls you by name, he finds a satisfactory solution, and he works to ensure customers have enjoyable experiences. Being treated as a valued customer is one way to ensure my continued commitment to Toyota of Bowie. Thanks and Happy Holidays! More
by miabrussell
Employees Worked With
Aaron Slaughter, Aaron Slaughter
December 22, 2014
Professional Very professional, reviewed everything with me and explained all that was done in a simple term tat was easy for me to understand. He helped me under Very professional, reviewed everything with me and explained all that was done in a simple term tat was easy for me to understand. He helped me understood what was being done with the car. More
by Happy Customer
Employees Worked With
Aaron Slaughter, Aaron Slaughter
September 12, 2014
"Satisfied Customer" I just wanted to thank Mr. Aaron Slaughter again for his professional and courteous service. He went above and beyond to make sure that I was sati I just wanted to thank Mr. Aaron Slaughter again for his professional and courteous service. He went above and beyond to make sure that I was satisfied. More
by reva.ware.1
Employees Worked With
Aaron Slaughter, Aaron Slaughter
September 10, 2014
Most Polite, Professional and Caring Assistant Serv. Manager I just wanted whoever is the supervisor of Mr. Aaron Slaughter should be proud of his professional service . . . . and he's a young man too. I was ver I just wanted whoever is the supervisor of Mr. Aaron Slaughter should be proud of his professional service . . . . and he's a young man too. I was very impressed of his greeting and first response of asking can he help me with anything. I replied that the service guy I normally see if not in today. He said quickly with a professional and friendly attitude that he would take care of me in the absence of the guy I normally. relate with. Mr. Slaughter took care of me as if he known me for years. I think, if you offer it that he should be nominated as the Assistant Service Manager for the month. He made me feel extremely welcomed this morning. I've been coming to Toyota of Bowie for many years and just like the service, but it appeared special for some reason this morning. Perhaps because of Mr. Slaughter's customer service personality. It means a lot!!!! I will continue to have my car serviced here at all times. Thanks!!!!!!! More
by BoothCon
Employees Worked With
Aaron Slaughter, Aaron Slaughter
