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Toyota of Bowie

Bowie, MD

Overview
Reviews
Vehicles
4.5
1,016 Reviews
Call Dealership (301) 867-1600
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16700 Governors Bridge Rd

Bowie, MD

20716

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Showing 1,016 reviews

June 12, 2025

I’ve always had a pleasant experience each time I come in to the dealership. The service advisor, Antonio is the ultimate advisor going through the details of what needs to be done to keep my vehicles runnin More

by Abbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Funderburk, Aaron Slaughter
Report | Print
Jun 14, 2025 -

Toyota of Bowie responded

Hi Abbey, thank you for your kind review; we are happy to pass along your comments to Antonio here at Toyota of Bowie! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2025

This dealership remains the top dealership in mind when it comes to servicing my vehicle. More

by howem21
Recommend Dealer
Yes
Employees Worked With
Mohamed Janneh
Report | Print
Jun 13, 2025 -

Toyota of Bowie responded

Hi, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

June 11, 2025

Prompt, courteous and thorough service. Staff was friendly and capable. The service was very good. More

by frclark100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Budram, Lewis Grimes
Report | Print
Jun 13, 2025 -

Toyota of Bowie responded

Hi, we're happy you had a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2025

As a septuagenarian, I have had my share of cars and dealership service visits. Toyota of Bowie has the most professional, personable and knowledgeable service managers that I have encountered. Kudos to More

by cponson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Janneh
Report | Print
Jun 13, 2025 -

Toyota of Bowie responded

Hi Cponson, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2025

My service technician is great. He keeps me informed of service being done on my vehicle & advises me of anything I may need for prevention. More

by kbraxton48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Funderburk
Report | Print
Jun 13, 2025 -

Toyota of Bowie responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 11, 2025

I walked in to pick up my car and two employees were screaming at each other, cursing, in the middle of the maintenance bay. I asked another if the representative I had seen was available. "Shes not h More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paula
Report | Print
Jun 13, 2025 -

Toyota of Bowie responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Edbyn Lopez Service Manager - Toyota of Bowie (240) 927-4267| edbynlopez@toyotaofbowie.com

June 10, 2025

Very dependable, polite and thorough. Their team operates in an organized fashion and communicates extremely well. I go nowhere else! More

by bonnie.habib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britalia King
Report | Print
Jun 12, 2025 -

Toyota of Bowie responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2025

Friendliness, good communication and very comfortable waiting room. Fast delivery of the vehicle. Observation: Today, the technician forgot to reattach the engine air intake filter restriction sensor More

by jorgec172008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imani Adrea (Very friendly), Aaron Slaughter, Rose Bayat
Report | Print
Jun 13, 2025 -

Toyota of Bowie responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Edbyn Lopez Service Manager - Toyota of Bowie (240) 927-4267| edbynlopez@toyotaofbowie.com

Jun 14, 2025 -

jorgec172008 responded

OK, me gustaría discutir este tema; ya que anteriormente yo llevaba mi camioneta a hacerle servicio en un Dealer más cercano al lugar donde vivo, pero por el mal servicio prestado tuve que elegir otro. Recuerdo que un día cuando me entregaron la camioneta, en el estacionamiento del Dealer hice una revisión rápida y encontré una pieza tirada en el piso de la cabina, la agarré y fui a hablar con el asesor, él llamó al técnico y fuimos hasta mi camioneta para que yo le indicara donde la encontré; luego me dijeron que me fuera para la sala de espera y eso me generó desconfianza, porque era algo que se hacía rápido, pero no querían mi presencia simplemente porque el filtro de aire de la cabina NO LO HABÍAN CAMBIADO y en el reporte decía que sí. Yo siempre acostumbro a chequear mi camioneta antes y después del servicio para estar seguro si cumplen con todo lo que indican en los reportes. Yo soy mecánico calificado de CATERPILLAR y conozco muy bien el funcionamiento de todos los componentes de los vehículos. Efectivamente, al llegar a la casa revisé todo y el filtro de aire de la cabina seguía siendo el mismo. Al día siguiente regresé al Dealer para comprar el nuevo filtro y lo cambié yo mismo. De hecho, el mismo vendedor al ver la muestra del filtro me dijo: “ESE FILTRO NUNCA LO HAN CAMBIADO”. Yo sé que las empresas cuando hacen encuestas esperan una mayor calificación; pero, en mi caso cumplo con indicar lo que no están haciendo bien para que se corrijan esas fallas. Ese es el propósito de las encuestas. Hace cierto tiempo solicité estar presente en el área donde le hacen servicio a los vehículos, pero no recibí respuesta. Lo hice con el fin de poder ver la manera como realizan los servicios y si en verdad reemplazan las piezas que señalan en los reportes. Siento temor cuando le toca servicio a mi camioneta, porque por ejemplo, me gustaría saber si en verdad reemplazan el filtro de aceite del motor, algo que para poder ver necesito remover el protector y yo no tengo como hacerlo, al menos que vaya a un taller donde la suspendan y así poder revisar con seguridad. Siempre he tenido esa inquietud y más ahora que la garantía está bajo mi responsabilidad. Los Dealers deberían generar confianza a los clientes; por ejemplo, que por medio de una ventana podamos ver cuando le están realizando cualquier tipo de servicio a los vehículos. Quedo atento a su respuesta J.C

June 09, 2025

Karl my service advisor needs a promotion. He’s kind, patient and delivers grandeur services. Especially our cashier on the 4-5 pm shift. I travel close one hour for this great service. Again, More

by Msis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl from service and the cashier was great! I did not see anyone but him every time. Excellent service and needs a promotion as well as the cashier on duty.
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Jun 10, 2025 -

Toyota of Bowie responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Bowie! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2025

Wait time is too long. I waited for 3hrs for an oil change that I made an appointment before coming in and was 15mins early More

by Nkennjiaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Slaughter
Report | Print
Jun 11, 2025 -

Toyota of Bowie responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We will pass this experience along to our team as a learning opportunity. If you would like to discuss this further, please don't hesitate to reach out to me. Edbyn Lopez Service Manager - Toyota of Bowie edbynlopez@toyotaofbowie.com

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