Toyota of Bowie

Great sales experience This the third Highlander that we've bought from Toyota of Bowie,Our salesmen Jose Redd went out of his way to make this an enjoyable buying experienc This the third Highlander that we've bought from Toyota of Bowie,Our salesmen Jose Redd went out of his way to make this an enjoyable buying experience.He was always moving the deal along at a pace that was comfortable and making sure we were both on the same page. More

New Car Purchase I received courteous and professional service, along with a fair offer for my trade in. The sales representative was very pleasant, patient, and accom I received courteous and professional service, along with a fair offer for my trade in. The sales representative was very pleasant, patient, and accommodating. I am a long time Toyota of Bowie customer. I have now purchased four vehicles there and have never had them serviced anywhere else. More

Toyota customer relations: top notch I have been a proud owner of a pre owned and certified 2012 Rav4 bought at Toyota of Bowie. The buying/financing experience was excellent and the busi I have been a proud owner of a pre owned and certified 2012 Rav4 bought at Toyota of Bowie. The buying/financing experience was excellent and the business gained my respect and appreciation. However, after my first service 3 months later, I was told that the original battery needed to be replaced. The battery would have been covered under warranty within the first month but was not any more. I felt that this issue should have been detected and taken care of during the certification process of the vehicle, but I was not able to resolve the problem at the time and vented my frustration at the service-experience-survey. A couple of days later I was called by Customer Relations Manager Ms. Charliene Gouker. She showed great empathy after hearing my story and within an hour called me back and offered me to not only replace the battery but on top of it offered me 2 free oil changes and tire rotations. Needles to say that I was absolutely thrilled about the way she came though for me at her shop and has made me a permanent customer of Toyota's service center. Thank you Ms. Charliene More

Excellent service I have to say that James was awesome in helping us choose our vehicle. I've been driving Hondas for the last 20 years, so his approach made me a conve I have to say that James was awesome in helping us choose our vehicle. I've been driving Hondas for the last 20 years, so his approach made me a converter. I like his sincerity and honesty as well. Even Marcus (finance) is definitely worth mentioning too. Before I took my vehicle off the lot, Eric Hood went over all the features without any hesitation and explained everything to my comfort level. Overall experience was unbelievable and unremarkable including the sales managers! More

Beware of hidden charges and dealer add ons I was so happy to have found the car of my dreams. It was exactly what I wanted. I was given a price if I bought it that day. I agreed and spent the n I was so happy to have found the car of my dreams. It was exactly what I wanted. I was given a price if I bought it that day. I agreed and spent the next 3 hours signing paperwork. I wrote more but chose to delete it. More

Outstanding Service Mr. Jose L. Reed provided outstanding service from the moment I stepped out of my car. He spoke to me within seconds of walking the parking lot to vi Mr. Jose L. Reed provided outstanding service from the moment I stepped out of my car. He spoke to me within seconds of walking the parking lot to view cars. He gave me space and no pressure. I made my selection and received great discounts and a fair trade in value for my used car. I moved through finance with ease. The experience was just the best. Keith Floyd More

Honest and helpful! James has a straightforward and honest approach that makes what is usually is a stressful process a pleasant and pain free experience. This is the thi James has a straightforward and honest approach that makes what is usually is a stressful process a pleasant and pain free experience. This is the third vehicle my family has purchased from James and i'm sure not the last. More

Courteous, Professional, and Helpful From the moment we were greeted by Jose Redd, we felt welcome. Jose took his time with us and listened to our needs. He gave us space when he sensed From the moment we were greeted by Jose Redd, we felt welcome. Jose took his time with us and listened to our needs. He gave us space when he sensed that my wife and I needed to discuss our purchase in private, and he never rushed us. This was one of the smoothest vehicle purchases that I have ever done, and the supporting staff was very helpful as well. It will be my pleasure to refer my friends to Jose and Toyota of Bowie! More