Toyota of Bowie

Made an appt. for 10:30 am for a routine 10K service (which consists of an oil change, new filter and tire rotation - there is some additional work such as eye-balling the brake pads for wear when the t (which consists of an oil change, new filter and tire rotation - there is some additional work such as eye-balling the brake pads for wear when the tires are off for rotation, and checking the fluid levels under the hood - but NOTHING that takes more than several additional minutes) This is a 20 to 30 minute job -- tops. Arrived early at about 10:10 am and checked in. Went to the waiting room and noticed that the room was crowded -- almost all the seats were taken and some folks were standing --- probably about 20 -25 people in total. After an hour and 1/2 of waiting, I checked on the status of my car and was told that my car was being worked on, but that another car was ahead of me. (So if another car is ahead of me, that would therefore mean my car is still sitting and waiting for service -- right?) Meanwhile, in the waiting room, I noticed that most all of the other customers had left with their cars by this time, including several folks that arrived AFTER I did. I know, because I saw them drive up and get checked in. Finally, after 2 and 1/2 hours, my car was brought to me. This is good customer service?? Don't get me wrong, I don't mind waiting my turn, but I made an appt. for 10:30. And when it now becomes obvious to me that other customers who were paying for their service and because I was not (my service was complementary), it was crystal clear that I was put at the end of the line !! This was not a matter of the dealership overbooking appts or getting backed up -- ALL THE OTHER CUSTOMERS WERE GONE FROM THE WAITING ROOM AND I WAS THE LAST TO BE CALLED. I will not return to Toyota of Bowie nor will I ever recommend that my family and friends go there for anything. My past experience with BROWN TOYOTA and RUSSELL TOYOTA is far, far, far better. If this is how TOYOTA OF BOWIE treats someone who just wanted a simple oil and filter change, imagine how they can screw you if you're looking to buy a car from them? And look at where this dealership ranks with all the other dealerships near Bowie/Crofton -- DEAD LAST!!! I wonder why??? More

Good guys. Bad deals. The pay too much for trades on the new side making it hard to get a good deal on the used side. Sad! new side making it hard to get a good deal on the used side. Sad! More

Had an issue show up a few months after purchase. The preowned manager heard my story, and made the call to have it fixed on their dime! preowned manager heard my story, and made the call to have it fixed on their dime! More

I was there to buy a used car the Manager Tom was very helpful but Hugh sergio and Lopez they are the nastiest guy I have ever encountered in my entire life .. This Dude Sergio has the nerve to always helpful but Hugh sergio and Lopez they are the nastiest guy I have ever encountered in my entire life .. This Dude Sergio has the nerve to always text me about employment verification and always asked me for my sensitive information by text or email ! How unprofessional is that ? And lately He was like I think you don't like the car and you need to return it or I will send out our recovery team to get the car back ... I was like Please do not text me anymore and he got the nerve to tell the manager Sam that He has been calling me and I never answered his call which I found very offensive ! How can a grown man can lye in an open day light like that without any shame ? Then I called Sam and He was like yes sir you need to return the car and lose all the money you put down because we will deduct all our fees .. I was like are you kidding me or you think you talking to an innocent or what ? Then He was like ask you manager to send us that information when they kept lying over and over ... The manager sent them the info over and over again and I contacted the bank yesterday and I was told the dealership did not include my second employment in the application... How unprofessional is that ? All they want is to get sensitive and not care about the people they dealing with ... I dont have any problem returning the car but will get my full money and will also sue the company believe me ! More

Had contacted a number of other Washington DC area Toyota dealers, and all but one were fact and truth- telling challenged. And that one was Toyota of Bowie. From them, and Tim White the salesman, I got noth dealers, and all but one were fact and truth- telling challenged. And that one was Toyota of Bowie. From them, and Tim White the salesman, I got nothing but accurate information and a commitment to excellence. Got the best deal from them, and had the best buying experience in my life. And I'm 73 and have bought many cars. I was also very impressed with the politeness and warmth of all those who worked there. They said hello, welcomed everyone and I had the feeling that they were my old friends. I can't say enough good thinks about Toyota of Bowie, and highly recommend them to all. More

I purchased a 2011 toyota camry 10-15-12 from Toyota of Bowie and my experience was great. Mr. Wright was excellent in negotiating the price, he was very patient and took the time to explain everything to Bowie and my experience was great. Mr. Wright was excellent in negotiating the price, he was very patient and took the time to explain everything to me. I felt comfortable with him and did not feel that he was just trying to sell me a car. He wanted the best price for me. Ms. Johnson was very patient and took her job seriously, I felt very relaxed with her and felt that she took my concerns into consideration. Sergio did his job like an expert. He did not have to think about what he was doing He was fast and accurate. I complimented him and ask him how long he has been doing this job and I believe he said about 5 years. Lastly, Mr. Bobby Wright who is the expert on Toyota Camrys assisted and educated me on my 2011 Camry. He is very knowledgeable he took the time to do a walk around my car with me explaining the features and functions. I felt that he was genuinely concern and wanted me to enjoy my car. This is the second time I have purchased a car from Toyota of Bowie. The excellent service will always have me coming back and referring other people. I was very honored that they acknowledged me as a returning customer. More

On my drive home, the service center didn't seat the tires onI the rims correctly, tires blew out on rt 50 during rush hour. So my car drifted to the right and I almost got t- boned but I got the car sa tires onI the rims correctly, tires blew out on rt 50 during rush hour. So my car drifted to the right and I almost got t- boned but I got the car safely to the shoulder. Please donot go to this service center they will jeopardize your safety. They could not tow my car right away either I had to let it sit in the rough part of Annapolis over night. This service center should be shut down. More

We had some work done on our 2010 Prius III in October last year; after a tire thread from a truck ran over by a car and flew into the front bumper area of our Toyota Prius. I took the car to the Toyota o last year; after a tire thread from a truck ran over by a car and flew into the front bumper area of our Toyota Prius. I took the car to the Toyota of Bowie; there were over $2500 damages to fix. The completed job by Toyota of Bowie looked extremely shabby/vulgar; it included bad paint jobs, uneven paint, and misaligned panels. I took the car back to them to fix the paintwork with all the blisters and bubbles all around from the edge of the hood to the bottom of the front bumper. They asked me to take it to the body shop that is about 15 miles away; when I got to the shop,I find out that they don’t give a loaner car even when they fix their own mistakes. Therefore, I came back home dropped off the car on a different day at Toyota of Bowie; couple of days later, I got the car back but I was extremely disappointed with the fix they done on it; which is basically looked like someone used a sharp blade and cut off all the paint bubbles etc. I gave up on them because that was the third time I was at their shop on a business day arranging my ride and taking time off from work etc. The reason I am writing this review is that I was about to trade in my car for an SUV, the trade in value came out much lower than what we anticipated due to the paint work and the misaligned panels and the lights. One private party who was interested in buying it made the same comment. By the way, tip of the new signal light broke within a month, I believe, due to the miss aligned installation. It seems like my car was painted by someone with no skills or has poor eyesight and was done at a shop that has no proper setup to do the paint job and no quality control. Someone said that it really looked like that someone picked up a spray bottle from Advanced Auto Parts and done the paint work under a tree. I would never take my car to this body shop for any work again. More