Toyota of Bowie

Outstanding salesman Buying a new car is usually a miserable experience, but James Braxton made buying our new 4Runner a complete pleasure, the best car buying experience Buying a new car is usually a miserable experience, but James Braxton made buying our new 4Runner a complete pleasure, the best car buying experience we have ever had. He could not have been more personable and more knowledgeable, and he took the initiative to follow up with us at every point. We cannot recommend him highly enough. More

Great Buying Experience! Just bought a new Camry and received great service from James Braxton. He was honest, helpful and very knowledgeable about the cars. I appreciated h Just bought a new Camry and received great service from James Braxton. He was honest, helpful and very knowledgeable about the cars. I appreciated his understated (rather than obnoxious) salesmanship and he got us the car we wanted at the price we wanted. I would recommend him any day of the week-thanks James! More

About what I expected Just bought a beautiful new Camry XLE. I had a wonderful salesman who needs to be copied and distributed to all dealers. James Braxton was such a plea Just bought a beautiful new Camry XLE. I had a wonderful salesman who needs to be copied and distributed to all dealers. James Braxton was such a pleasure to deal with. The financial part was a nightmare that I wouldn't want to ever have to go through again. More

Worst place ever!!! Very greedy staff, looking to ripoff peoples money. Our family bought 6 vehicles in the past 10 years. The last vehicles price was higher than expecte Very greedy staff, looking to ripoff peoples money. Our family bought 6 vehicles in the past 10 years. The last vehicles price was higher than expected. Service is also terrible. Two hours for an oil change I mean come on. After explaining to the service manager Lorrine Coleman-Ross, she gave an attitude like she did not even care. I really suggest you guys train your staff how to behave and up your service time. I don't think this is a good place to buy or to get serviced. BUT IF YOU STILL WANT TO TAKE THE RISK GO FOR IT... More

Janice 'Pleasurable' My husband and I stopped by Toyota of Bowie to look at a particular SUV, not to talk with a salesman. But, as we were admiring it, James Braxton walk My husband and I stopped by Toyota of Bowie to look at a particular SUV, not to talk with a salesman. But, as we were admiring it, James Braxton walked up, introduced himself and quietly gave us the attention that best suited us. We never felt pressured nor rushed. Mr. Braxton gave us his undivided attention. He was understanding to our likes and dislikes. When we saw another vehicle, we wanted to check out , he got right on it. He was patient, always a professional and quite knowledgeable of the product. We were confident that he gave us the best deal Toyota could offer. We closed the deal with a RAV4 that had all the 'perks' we desired. Thank you James, Lori Taylor in Customer Relations and Saeed Khamenian in the Finance Office. They were a great team. They represented Toyota of Bowie as the best. More

A+++ Service!!! I purchased my new Toyota Camry through James Braxton and he was very helpful and thorough throughout the entire process. This has been by far the mos I purchased my new Toyota Camry through James Braxton and he was very helpful and thorough throughout the entire process. This has been by far the most pleasant experience I have had with purchasing a vehicle. Tom, the GM, also assisted in the process and was so friendly. If I had to recommend a dealer of choice or dealership to a friend it would definitely be Toyota of Bowie and James Braxton. There was no pressure to sell but rather to accommodate to your individual needs. Thank you James for making the process so seamless and the staff of Toyota of Bowie for making me feel as part of the family! Alyssa More

Possed Driver's Window I have experienced a problem with the driver's side window of my RAV4 since I purchased it from Toyota of Bowie in Dec. 2014 and complained about it t I have experienced a problem with the driver's side window of my RAV4 since I purchased it from Toyota of Bowie in Dec. 2014 and complained about it to them since the first time I took the vehicle to their service dept. for routine maintenance. I explained that it occurs infrequently, but when it does, it will go up and down non-stop and the only way to make it finally stop is to keep clicking on the lever for a long period of time. I also explained that it has a mind of its own, so to try and make it duplicate the problem on demand, would probably be impossible. They informed me, "unless we can replicate the problem, Toyota will not fix it under warranty". So, almost two years later, I am still experiencing the same sporadic issue, and they refuse to try and resolve the problem. Toyota of Bowie was quick to sell me a vehicle, but they are reluctant to stand behind their products or their service. When I drafted this rating and they were given an opportunity to rebut, they offered me nothing but their original position - "if we can't replicate, we will not repair". In addition, they are now misrepresenting the facts. This is the fifth Toyota vehicle I have owned, and I have NEVER experienced this lack of integrity and professionalism from any other dealership except Toyota of Bowie. I will not make the mistake of purchasing any additional vehicles from them in the future, and I would suggest to anyone thinking about doing so or taking their vehicle to them for servicing, to proceed cautiously. More